The offices of Coca-Cola Amatil (NZ) Limited were located in a leafy side street in a bustling, industrial area in Mt Wellington, in Auckland. The head of Public Relations for the company was Harry Truman, who was absolutely no relation to the former US President who shared his name.
The PR man for Coca-Cola was Harry Seamus Truman, and the former President was Harry S. Truman (believe it or not, his middle name was ‘S’), so they had exactly the same initials, but that was where the resemblance ended.
Harry Seamus Truman was from Ireland. He was tall and of slim build but strong around the shoulders because he did a lot of swimming. Not quite as much as he would have liked to do, thanks to the pressures of his job, but quite a lot all the same. He looked more like Pierce Brosnan, the actor, who also came from Ireland, than he looked like Harry Truman, the former President who didn’t (come from Ireland).
Harry liked his job. He liked his office, which overlooked a small park at the rear of the building. He liked the people he worked with and the company he worked for. But he didn’t always like the people he had to deal with each day, and, as the PR man for Coca-Cola, that was a lot of people.
There were advertising agency people, slickly dressed and slickly spoken, with the latest mobile phones dangling from their ears. There were tabloid journalists, who thought there must be some dirt to dig up on the giant American corporation, and who rolled into his office reeking of cigarette smoke, and asking bizarre questions about bizarre things that there was just no answer to. Then there were sponsorship people, who wanted Coca-Cola to sponsor everything from Sea Scout troops to protest rallies for the Concerned Citizens Against Just About Everything. Sponsorship people arrived in his office in ill-fitting suits, or raw cotton shirts and roman sandals, depending on what kind of group they belonged to, and he always listened to them.
People deserved a hearing, he thought, and he always explained to them The Coca-Cola Company’s strict sponsorship policy, but if, after hearing that, they still wanted to come and see him and put their case, then he always gave them the time.
As a result he worked very long hours and had far less time for swimming than he would have liked.
He couldn’t work out just who was standing in his office today but, always hoping to find diamonds in the rough of human nature, he greeted the two boys warmly and invited them to sit down.
The taller of the two was growing his hair long, but wasn’t there yet, Harry decided. Fraser was his name. He had an awareness about him, a connection with the space around him, as if he were intimately acquainted with every facet of the room, from the dust on the upper shelves where the cleaner could never be bothered to clean, to the cigarette burn on the carpet, concealed by a pot plant, that a journalist from the Weekly Inquisition had left when Harry had asked him not to smoke in his office.
It was a very strange feeling to have about someone, and Harry wondered if he perhaps shouldn’t have had the double-shot cappuccino that morning.
The shorter, but more powerfully built lad, Tupai, looked like he could tear the arms off a grizzly bear if he had to, but there was a ready smile to his lips, and a cheeky personality that shone through his eyes.
On first appearances, Harry decided, he liked these two lads. But he would have to see what they wanted.
There was a brief exchange of pleasantries, mainly about the weather and the rugby league games scheduled for that weekend. Then, without further preamble, Fraser brought two unopened cans of Coke out of a small backpack and plonked them on the table before him.
He looked at Harry and, with a very serious expression, said, ‘You have a problem in one of your factories.’
Harry started to protest but stopped himself, deciding to give the lad the benefit of the doubt. They had made a good first impression after all.
Fraser took a couple of empty cans out of the backpack and showed the batch numbers on the bottom of the cans and explained dates and described what he thought was wrong with the drink.
‘Not enough sugar,’ he said. ‘It’s not sweet enough.’ Then the boy with the not-quite-long hair stared Harry straight in the eye and said, ‘If I had to guess, I’d say it’s down about fifteen percent.’
Harry let him finish, then took a deep breath. He liked this kid. He had two teenagers of his own, and the only thing they were interested in was playing computer games on a console in front of the television. The thought of them getting off their backsides and making a trip across town because they thought a can of Coke had fifteen percent less sugar than it should have was so unthinkable that there wasn’t even a word for it.
‘Where do you live?’ Harry asked.
‘Glenfield,’ Fraser replied.
‘That must be four bus trips from here.’
The other lad spoke up then, the natural smile curling from his face. ‘Only three.’
Only three bus rides. These boys had taken three buses to tell Harry Truman, the PR man from Ireland, that something was wrong with a can of Coke. The sad thing was they were almost certainly wrong.
Most people would have politely shown them the door at this stage, but Harry could only think of his own two boys and sigh. He decided then and there, that for the effort they had put in, they deserved an effort in return.
‘We have very highly paid people who do nothing all day long but make sure our product is perfect,’ he said. ‘They’re called Quality Control Inspectors. The machines that mix the drinks are worth millions of dollars. It is inconceivable that the Coke could be wrong. I’m sorry but I just can’t accept it.’
Fraser said simply, ‘Try it yourself,’ as Tupai produced, almost by magic, two paper cups and placed them on the table in front of him. They made a good double act, Harry thought.
Fraser poured a little of the first can into one cup and a little of the other can into the other cup. Harry stared at him for a little while.
‘OK, OK, I’ll take the test,’ he smiled at last.
He tried the first drink; the one Fraser said was all right. It tasted like Coca-Cola should. He tried the second, and that tasted fine too.
‘No difference,’ he said, a little sadly for their sake.
‘Taste it,’ Fraser said.
‘I just did.’
‘No, really taste it, what’s left in your mouth, concentrate on it. Shut your eyes if you have to.’
This was starting to get a little silly, but once started …
Harry shut his eyes and concentrated, and damned if he couldn’t almost see what the boy was talking about. Confused, he tried the first cup again, then the second. Again there was just the faintest feeling that the second was not quite as sweet as the first.
Thoughtfully he picked up the cans and looked again at the batch numbers.
‘Different production lines,’ he said carefully. ‘I’m not saying you’re right, but just for interest, and as I have no other appointments this morning, let’s go for a little walk.’
Harry quickly emailed his secretary to cancel the rest of his appointments for the morning, which included two advertising agencies, one journalist from the Conspirer, and a group from the Save the Paper Wasp foundation.
A few moments later, wearing ‘Visitor’ badges and funny plastic shower caps over their heads, they were walking through the massive barn-like structure that housed the bottling and canning machines. As they walked, Harry explained a little about the five factory lines of mixing machines and the secret formula that came, already mixed, in twenty-litre drums from the factories that produced it in Puerto Rico, Africa, and the place of his birth: Ireland.
He pointed out where the water was purified, where the mixing happened, where the carbonating happened, and was going to tell them the quite interesting fact that only three people in the whole world knew the recipe for Coke, and they weren’t allowed to travel on the same plane, when they arrived at the Cobrix machine, and he didn’t have time.
Kelly Fraser, the QCI for the machine, met them by the control panel, and the operator also hung around in the background wondering about the sudden attention.
‘This is a Cobrix machine,’ Harry said. ‘There is one on every line. It constantly monitors the brix of the liquid, that’s the sweetness level. This is how we make sure the mixture is exactly right.’ He turned to Kelly who had an odd look on her face, part concern and part curiosity.
‘This young lad thinks,’ began Harry, ‘this line is not mixing enough sugar in with the formula and the water.’ Before Kelly could open her mouth he continued. ‘And I think there’s a possibility he’s right.’
Then she did protest, quite vigorously too.
‘It is not possible,’ she spluttered, after all, her reputation was at stake. ‘Look right here.’
She motioned to the boys to gather around and pointed to a digital read-out on the control panel. ‘This monitors the exact sugar level as the drink is being mixed. If it dropped as much as you say, an alarm would go off here,’ she indicated the alarm, ‘and we’d know all about it. Look.’ Everyone looked. ‘The number is rock steady.’
Fraser seemed a little downcast at that, Harry noted. More than he would have expected. Can’t win ‘em all mate, he wanted to say.
Kelly was still staring at the read-out. ‘That is a little odd,’ she finally admitted.
‘What?’
‘Well, the machine automatically adjusts itself if there is a small drop, to maintain the correct levels. It does vary slightly, just a fraction of a percent, as it self-adjusts.’
‘And?’
‘It’s rock steady. It’s too rock steady. It should be up and down just a few fractions of a percentage point, but it’s not moving at all.’
‘What could cause that?’ Tupai asked.
‘Well, either the level just happens to be perfect at the moment, or perhaps there’s a faulty sensor in the machine itself, or even a loose connection here at the control panel.’
Before she could stop him, Tupai reached over, grabbed a bunch of wires at the rear of the panel and waggled them back and forth.
‘Don’t do that!’ she exclaimed, but far too late.
Instantly, amazingly, in front of their eyes, the numbers on the read-out dropped, quite significantly, then began flickering, up a little, down a little, just as she had described. At that moment the alarm went off with a loud chirruping sound.
‘Oh. My. Gosh.’ Kelly Fraser said in three short sentences. ‘Start a shut-down.’ This was to the operator, who looked even more confused and a little panicked.
Kelly was a model of efficiency. She pulled a radio from her belt and called in a maintenance crew even as she talked to the foreman and organised for the work-load from this production line to be shifted to other lines.
Harry just stood there and thought of his two sons and didn’t say anything. He did some calculations in his head though. He took the actual sugar level reading and subtracted it from the correct reading to get the difference. Then he multiplied that by a hundred and divided it by the correct reading. He’d come second in his class (in Ireland) at maths.
The answer came to thirteen and a half percent.