Copyright © 2005 by Eric A. Johnson and Karl-Heinz Reuband

Hardcover first published in 2005 by Basic Books
Paperback published in 2006 by Basic Books,
A Member of the Perseus Books Group

All rights reserved. Printed in the United States of America. No part of this book may be reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews.

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Cataloging-in-Publication data for this book is available from the Library of Congress.

HC: ISBN 0-465-08571-7

05 06 07 08 / 10 9 8 7 6 5 4 3 2 1

PBK: ISBN-13 978-0-465-08572-9; ISBN 0-465-08572-5
eBook ISBN: 9780786722006