GLOSSARY

Bounded Trust—A perception of the limits the trustor places on the trustee.

Consensus—The result of a process of discussion in which members talk, sense, and think together, leading to a decision that everyone can ultimately support.

Dimensions of Trust

•  Ability—The group of skills, competencies, and characteristics that enable a party to have influence within a specific domain.

•  Integrity—A trustor’s perception that the trustee adheres to a set of principles that the trustor finds acceptable.

•  Loyalty—The extent to which a trustee is believed to want to do good for the trustor.

Distrust—Negative expectations regarding the conduct of another.

Feedback—Information received in response to actions or behaviors.

High Level of Trust—Strong confidence in the ability, integrity, and loyalty of a trustee.

Interpersonal Trust—Trust between individuals or, in some cases, between groups of people in which actions are seen as people relating to people.

Low Level of Trust—Limited confidence in the ability, integrity, and loyalty of a trustee.

System Trust—A form of trust in which the trustee is an impersonal system, such as a government, organized function, or business.

Trust—A willingness to be vulnerable to the actions of another party.

Trusting Behaviors—Those actions of ability, integrity, and loyalty that a trustor values and that a trustee performs in a given trust situation.

Vulnerability—A feeling of powerlessness in regard to the actions that others take that affect you or your interests.

Willingness to Trust—A trustor’s evaluation of the trustee’s ability, integrity, and loyalty as a result of logical and emotional discernment in a specific trust situation.