SYMPATHY VIA LETTERS AND E-MAIL

Much is to be said for handwritten, hand-delivered, and handheld personal mail. Many bereaved people report that letters containing special memories of family and friends are among their treasured keepsakes.

Given the immediacy and convenience of e-mail, many sympathizers have begun beaming their condolences instead of sending conventional cards and letters. If sympathizers receive the news about an illness or death from the mourner via e-mail, then electronic sympathy is appropriate. When two people have often kept in touch by e-mail, this form of communication can become a major source of support in times of loss.

We suggest sending a card or letter to express sympathy and then staying in touch by e-mail or phone.