Chip R. Bell is a senior partner with The Chip Bell Group and manages their offices near Atlanta and Dallas. Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne. Chip is the author or co-author of several bestselling books including Take Their Breath Away, Customer Loyalty Guaranteed, Magnetic Service, Service Magic, Customers as Partners, and Managing Knock Your Socks Off Service. He has appeared on CNBC, CNN, ABC, Fox Business Network, and Bloomberg TV, and his work has been featured in the Wall Street Journal, Fortune, USA Today, Fast Company, and Business Week. A renowned keynote speaker, Chip has served as consultant or trainer to such organizations as GE, Microsoft, CVS/pharmacy, Cadillac, Marriott, Universal Orlando, Ritz-Carlton Hotels, Harley-Davidson, Pfizer, Sears, Duke Energy, Lockheed-Martin, and Allstate.
John R. Patterson is President of the CBG affiliate, Progressive Insights, Inc., headquartered in Atlanta, Georgia, and holds a graduate degree in business from the Darden School at the University of Virginia. He is the co-author of Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service. John is a sought-after speaker, and has appeared on ABC and the Fox Business Network. His articles have appeared in numerous professional journals, including Leadership Esxellence and Customer Relationship Management. He has over twenty years of executive leadership experience in the hospitality, real estate, and financial services industries. Prior to founding Progressive Insights in 2001, his work experience included senior leadership positions with Trammell Crow Residential, NationsBank (now Bank of America), and Guest Quarters Hotels. His consulting practice helps organizations worldwide consistently deliver great customer service experiences. John’s clients include McDonald’s, Allstate Insurance, Texas Instruments, Cox Enterprises, SEPTA, Freeman, Northeast Utilities, Banco Popular, EDiS Company, Kaiser Permanente, Pegasus Solutions, Banco Continental de Panama, Manheim, and The College Board.
The CHIP BELL Group is a confederation of highly experienced consultants who passionately pursue one core vision—to help clients become famous for the kind of service experiences that result in devoted customers. All members of this long-term alliance are independent consultants with their own consulting practices. They periodically work together as a high-performance team on selected consulting projects. All share key values: making cutting-edge contributions both to the profession and to their clients; practicing the world-class service they encourage their clients to emulate; and, working to leave their clients with the capacity and competence to be more successful. CBG also produces training and delivers programs for all levels of the organization from frontline employees to executive leadership. Visit their website at www.wiredanddangerous.com for additional information about consulting, keynotes, and training.
Chip R. Bell
214/522-5777
chip@chipbell.com
twitter. chiprbell
John R. Patterson
770/329-1459
john@johnrpatterson.com
twitter: johnrpatt
