APPENDIX B

Recommended Assets for Hire-Right Profiles

The following Dealmakers, listed by type of role, are often overlooked by organizations. Candidates who’ve had these assets have gone on to be top employees.

Administrative Support

Asset: Respectful Pushback

There are lots of “yes” people—individuals who’ll tell you what you want to hear. Not an ideal trait for someone in an administrative support role. Candidates who respectfully push back don’t let important details slide. They’ll give honest feedback that helps you do better work.

Accounting

Asset: Expedient Accuracy

Thoroughness should rule the day in accounting, but not at the expense of expediency. Delays in processing payments, generating reports, analyzing financials, and other accounting functions can undermine your business. Candidates with expedient accuracy are able to balance accuracy and speed.

Construction

Asset: Preventive Mindset

Many repairs are preventable, especially when you hire candidates for construction roles who have a preventive mindset. They look ahead, seeing the ramifications of their work before it’s completed. They’ll push for adjustments to projects that make it better, preventing future problems.

Creative

Asset: Practical Creativity

There are lots of brilliant people in creative roles. As they design products, artwork, digital media, and other creative works, the best of the lot strive for practicality. They understand that users of their work benefit most when they balance creativity with practical simplicity.

Education

Asset: Progressive Continuity

The ideas, tools, and media available to educators are growing exponentially. Educators with the progressive continuity asset keep what works and evolve the rest. They stay grounded in sound teaching practices while incorporating new technologies and methods.

Engineering

Asset: Global Precision

Engineering roles combine big-picture thinking and small-detail responsibility. When projects are delayed or have cost overruns, it’s usually because someone lost sight of the big picture or missed small details. Hiring engineering professionals with the global precision asset eliminates these problems.

Government

Asset: Bureaucratic Hospitality

Governmental agencies are often criticized because of the people who work there. They’re accused of being rude, incompetent, or lacking a sense of urgency. Agencies that hire people with bureaucratic hospitality achieve better outcomes. Their work is done efficiently and competently while treating citizens with warmth and respect.

Healthcare

Asset: Pragmatic Communication

Medical terminology can be intimidating when you’re well. The stress of injury or illness makes it overwhelming when you’re a patient or family members making important decisions. Healthcare facilities that hire people with the pragmatic communication asset create a different experience. They distill medical jargon into easily understandable ideas, helping patients and families make informed choices.

Hospitality

Asset: Anticipatory Service

The best way to solve a problem is to never let it happen. The ideal way to delight a customer is to provide something before they ask. Hospitality professionals with the anticipatory service asset do both. Regardless of their area of work, they deliver distinct and memorable service because they think and act ahead.

Information Technology

Asset: Fail-Safe Mentality

Much of our world relies on technology. When it fails, things come to a screeching halt. That’s why hiring IT pros with a fail-safe mentality is important, especially those who plan and design technology. They do their best to make tech foolproof, but don’t stop there. They incorporate redundancies that kick in if primary systems go awry, helping ensure that core functions keep running.

Legal

Asset: Succinct Thoroughness

There’s a new breed of legal professional. They develop thorough and concise legal documents. These documents contain language that’s easy to understand. They have the succinct thoroughness asset, which drives them to do comprehensive and precise work without sacrificing simplicity.

Public Safety

Asset: Compassionate Authority

Life-saving roles, such as police officers, firefighters, and EMTs, are challenging and important. Each role comes with a high level of authority. Sometimes, authority can go to someone’s head. Not so with candidates who have the compassionate authority asset. They’re fair and firm, never letting the weight of their authority overshadow the compassion in their hearts.

Research

Asset: Balanced Passion

All work and no play make life dull. Too much work can also dull the capabilities of those in research. Candidates for research roles with the balanced passion asset recognize the importance of time off. Time off allows their subconscious minds to process information in the background. When they return to work, they’re refreshed and full of new thoughts and ideas.

Retail

Asset: Respectful Attentiveness

Shoppers don’t want to be stalked by a retail associate or store manager. They desire space to browse without pressure, knowing that there’s someone available to help when needed. Retail staff with respectful attentiveness provide this experience. They’re present, not pushy. Shoppers trust them and are inclined to buy from them.