Remember the Rube Goldberg invention with the tripping man, mov- ing rake, and a horseshoe propelled through the air? Like many change processes, it was way too complicated and risky. This section of thebook shows you how to avoid creating plans that feel cobbled together. It also shows you what common pitfalls to avoid. (If you do nothing more than avoid those pitfalls, you will be doing much better than most change man- agement strategies.) In addition, each chapter ends with suggestions on waysto bridge the knowing-doing gap.
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