Endnotes

Chapter 1

1. Scott Keller and Carolyn Aiken, The Inconvenient Truth About Change (New York: McKinsey& Company, 2008).
   
2. Jeffrey Pfeffer and Robert Sutton, The Knowing-Doing Gap (Boston: Harvard BusinessSchool Press, 2000).This compelling book is well worth your time.
3. Hans Henrik Jorgensen, Lawrence Owen, and Andreas Neus, Making Change Work (NewYork: IBM, 2008), 7.
4. www.gallup.com.
   

Chapter 2

1. I adapted the Cycle of Change, with permission, from the Cycle of Experience created at the Gestalt Institute of Cleveland to describe a natural process for change.
   
2. Personal conversation with Kathie as I prepared to write the first edition of this book in 1995.
   
3. Rick Maurer, Beyond the Wall of Resistance (Austin, Tex.: Bard Press, 1996), 121–123.
   
4. Theodor Seuss Geisel (“Dr. Seuss”), Green Eggs and Ham (New York: Beginner Books, 1960).
   
5. David P. Hanna, quoting Arthur Jones, in Designing Organizations for High Performance (Reading, Mass.: Addison Wesley, 1988), 36.
6. Barbara Tuchman, The March of Folly (New York: Ballantine Books, 1990), 6.
   
7. Cooke and Wilder, from Maurer, Beyond the Wall of Resistance, 34–35.
   
8. William Bridges, Managing Transitions (Philadelphia: Da Capo Press, 2009), 3.
   
9. Arnold Beisser, “The Paradoxical Theory of Change.” Originally published in Joen Fagan and Irma Lee Shepherd’s Gestalt Therapy Now (Palo Alto, Calif.: 1970). Currently available online: http://www.gestalt.org/arnie.htm.

Chapter 3

1. Alex Gibney, “Paradise Tossed; How a Chance to Save American Capitalism Was Sabotaged at Eastern,” The Free Library, June 1, 1986, http://www.thefreelibrary.com/Paradise tossed; how a chance to save American capitalism was . . . -a04262001 (accessed March 10, 2010). This site includes a lengthy article on the history of Eastern Airlines under Lorenzo. It is worth reading.
   
2. Robert Wright, The Moral Animal (New York: Pantheon, 1994), 280.
   
3. This section on the three levels is adapted from my e-book, Introduction to Change WithoutMigraines (Arlington, Va.: Maurer & Associates, 2009).
4. Felix Grant, quoted in Ken Ringle, “Felix Grant, for the Love of Jazz,” The Washington Post, November 12, 1989, G1.
   

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