190 Endnotes, Resources, and Tool
5. Everett M. Rogers, The Diffusion of Innovations, 3rd ed. (New York: Free Press, 1983), 32.Reprinted with permission of the publisher.
6. New Grolier Multimedia Encyclopedia, CD-ROM (Grolier Inc., 1993).
7. David Kenney, “Quality Standards That Can Destroy Quality,” Wall Street Journal, November 11, 1993.
Chapter 4
1. Daniel Goleman, Emotional Intelligence (New York: Bantam, 2006).
2. Ted Conover, New Jack (New York: Vintage Books, 2001), 242–244.
3. Text excerpt from Duck Soup, used by permission. © Copyright Universal City Studios, Inc.
Courtesy of MCA Publishing Rights, a Division of MCA, Inc. All rights reserved.
4. William Glaberson, “Week in Review,” New York Times, October 9, 1994.
5. Columbia Encyclopedia, 5th ed., 1993.
6. Robert B. Cialdini, Influence (New York: Quill, 1984), 254–255. Before this fiasco, Patton, the highest-priced rental, went for $1.3 million less than The Poseidon Adventure, for a single showing on network television.
Chapter 5
1. Columbia Accident Investigation Board, 2003. <http://caib.nasa.gov/news/report/pdf/vol1/full/caib_report_volume1.pdf>.
2. Daniel J. Simons and Christopher F. Chabris, “Gorillas in Our Midst: Sustained Inattentional Blindness for Dynamic Events,” Perception 28 (1999), 1063, citing an experiment by Neisser.
3. Douglas McGregor, The Human Side of Enterprise (New York: McGraw-Hill, 1960), 33.
4. Ibid., 33–44.
5. Ibid., 45–57.
6. Robert B. Cialdini, Influence (New York: Quill, 1984), 133.
7. Daryl Conner, Managing at the Speed of Change (New York: Villard Books, 1992).
8. Carol S. Dweck, Mindset (New York: Ballantine Books, 2006), 215.
9. Ibid., 15.
10. Ibid., 109.
11. Mindsets don’t speak directly to making the morally right decisions, although a growth mindset is far less susceptible to hubris.
12. Jim Collins, Good to Great (New York: HarperCollins, 2001).
13. Dweck, Mindset, 110.
14. Ibid., 119.
15. Robert Wood and Albert Bandura, “Impact on Conceptions of Ability on Self-RegulatoryMechanisms and Complex Decision Making,” Journal of Personality and Social Psychology56 (1989), 407–415, as cited in Dweck, Mindset, 111.
16. Sterling Livingston,“Pygmalion in Management,” Harvard Business Review (1969), 1.
17. Ibid., 2.
18. Ibid., 2.
Chapter 6
1. Scott Keller and Carolyn Aiken, The Inconvenient Truth About Change (New York: McKinsey& Company, 2008), 5.
2. Interview in 1991 with Nancy Badore, head of Ford’s executive development process, for my first book, Caught in the Middle (Portland, Ore.: Productivity Press, 1992). Also, Badore’s speech at the 1990 Organization Development Network conference.
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