Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully—in other words,apply the ideas he covers in this book.

Many organizations and consult- ing firms have applied Rick’s unique approach to leading change, including The Washington Post, Lockheed Martin, Deloitte Consulting, American Manage- ment Systems, Bell Atlantic (Verizon), Mount Sinai NYU Medical Center,Charles Schwab, Sandia National Labs, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

Since publication of the first edition of this book, Rick’s opinion has been sought by The Wall Street Journal, Fortune, NBC Nightly News, CNBC, The Washington Post, The New York Times, The Economist, USA Today, Industry Week, FastCompany, and Investor’s Business Daily.

In addition, Rick teaches at The Gestalt Institute of Cleveland. He is the author of several books on lead- ership and change, including Why Don’t You Want What I Want? and the Feedback Toolkit. He is also a fledgling part-time jazz musician in the Washington, D.C. area. You can contact him at 703-525-7074.

For more information about Rick’s work, visit www.rickmaurer.com, www.changemanagementnews.com (blog), and www.askaboutchange.com (free resources for leading change).