With a double-booking system, two or more patients are scheduled for the same appointment slot. Wave scheduling (B) is based on the idea that some patients will be late and other patients require more time with the doctor. Modified-wave scheduling (C) can be used different ways. One way is to schedule in 15-minute slots, regardless of appointment type. Cluster scheduling (D) groups similar appointments together during the day or week. Time-specified scheduling (E) assumes a steady stream of patients all day at regular intervals.
The medical assistant has the responsibility to complete the insurance portion of the referral. The physician (A) completes the procedure to be done. The insurance (B) receives the completed referral. The patient (D) does not have the responsibility to complete the referral. The specialist’s office (E) would receive the completed referral.
A numeric filing system may include the last four digits of a social security number. The numeric system is used when patient confidentiality is important (A). This system uses numbers, not names (B). This is not the most commonly used filing system (C). This system as well as the alphabetical system are good (E).
A joint effort is used in creating a policy and procedures manual in a medical office between the physician and staff. The manual cannot be written by the employees only (A). The physician or physicians would need the assistance of the staff (B). The medical assistant alone (D) would not be the one to complete the policy and procedure manual. The help of the physician would be needed. Each medical office has its own circumstances and would require its own policy and procedures manual (E).
A monitor is an output device. It displays information for the user. The scanner (A) is used to enter graphic information into the computer. Peripherals (C) are pieces of hardware that connect to the CPU. A peripheral may be an input or an output device. Software (D) refers to programs that tell the computer what to do. The keyboard (E) is used to enter text into a computer.