The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, Second Edition

Contents

Foreword (to the First Edition) by Gary Convis

Acknowledgments

Preface: The Wonderful Wacky World of Lean

INTRODUCTION The Toyota Way: Using Operational Excellence as a Strategic Weapon

A Storied History: How Toyota Became the World’s Best Manufacturer

PART ONE
PHILOSOPHY: LONG-TERM SYSTEMS THINKING

PRINCIPLE 1 Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals

PART TWO
PROCESS: STRUGGLE TO FLOW VALUE TO EACH CUSTOMER

PRINCIPLE 2 Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface

PRINCIPLE 3 Use “Pull” Systems to Avoid Overproduction

PRINCIPLE 4 Level Out the Workload, Like the Tortoise, Not the Hare (Heijunka)

PRINCIPLE 5 Work to Establish Standardized Processes as the Foundation for Continuous Improvement

PRINCIPLE 6 Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality

PRINCIPLE 7 Use Visual Control to Support People in Decision-Making and Problem Solving

PRINCIPLE 8 Adopt and Adapt Technology That Supports Your People and Processes

PART THREE
PEOPLE: RESPECT, CHALLENGE, AND GROW YOUR PEOPLE AND PARTNERS TOWARD A VISION OF EXCELLENCE

PRINCIPLE 9 Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others

PRINCIPLE 10 Develop Exceptional People and Teams Who Follow Your Company’s Philosophy

PRINCIPLE 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve

PART FOUR
PROBLEM SOLVING: THINK AND ACT SCIENTIFICALLY TO IMPROVE TOWARD A DESIRED FUTURE

PRINCIPLE 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge

PRINCIPLE 13 Focus the Improvement Energy of Your People Through Aligned Goals at All Levels

PRINCIPLE 14 Learn Your Way to the Future Through Bold Strategy Some Large Leaps, and Many Small Steps

PART FIVE
CONCLUSION: BE THOUGHTFUL AND EVOLVE YOUR ENTERPRISE

Grow Your Own Lean Learning Enterprise—Getting Ideas and Inspiration from the Toyota Way

APPENDIX An Executive Summary and Assessment of the 14 Principles

For Further Reading