32 Sales and Marketing: To Customers
From Sales and Marketing to Customers
Welcome to new customer, invoice cover letter
Acknowledgment and acceptance of order
Request for tax-exempt certificate
Acknowledgment of cancellation of order
Acknowledgment of cancellation of back order
Follow-up to customer (after phone call)
Follow-up to customer (after sales call)
Formal offer of pricing for sale of goods
Formal offer of pricing for provision of services
Introduce new employee as part of team for customer
Letter of introduction from new salesperson
Letter of reference about new representative, from former salesperson
Announcement of price reduction
Advisory of special pricing (sale)
Advisory of new discount program
Advisory of new quantity purchase discount
Denial of request for discount
Confirmation of inclusion in discount program
Availability of same-day priority shipment and delivery
Thanks to customers for patronage
Seeking to reopen dormant account
Seeking to reopen dormant account with special offer
Special thanks to customer for large order
Requesting participation in customer survey
Requesting participation in consumer test panel
Informing customers of error in promotional materials
Apology for lack of availability of product
Submission of bid for sale of goods
Submission of bid for provision of services
Acknowledgment of receipt of suggestion for new product, with Legal Office response
Response to letter of rescission
Request comments on price schedule
From Customer to Sales and Marketing
Suggestion for new product (from customer)