35 Retail Sales
From Retail Sales Outlet to Customer
Special offer of free shipping
Introducing Frequent Buyer Club
Rewards for referral of new customers
Offer to accept returned goods at retail outlet
Confirming shipping of an online order
Confirming pick-up of damaged item
Confirming shipment of a replacement for damaged item
Returning an item not purchased from store
Response to complaint about service charge applied without advance notice
Response to complaint about shipping and handling costs
Response to request for refund after published deadline
From Customer to Retail Sails Outlet
Asking for advice on returning damaged item
Complaint about service charge applied without advance notice
Objecting to excessive shipping and handling charges
Objecting to store credit instead of refund
Request for refund of shipping costs because of error in advertising