36 Customer Service: To Employees and Customers
From Customer Service to Employees
Policy on handling of customer complaints
Memo regarding complaint about specific employee
Memo regarding complaint about department
Policy to employees on handling customer requests
Policy on handling praise from customers
From Customer Service to Customer
Response to customer complaint about quality of product
Letter to customer regarding RTM (return to manufacturer) policy
Acknowledgment of merchandise returned for credit
Acknowledgment of merchandise returned for repair
Acknowledging receipt of recalled product
Apology and replacement for damaged goods
Apology for damaged goods, partial credit issued
Apology for delay in shipment of goods
Requesting advice on shipment method, split order
Requesting advice on shipment method, express option
Requesting advice on shipment method, nonstandard shipping company
Offering credit for delay in shipping
Acknowledgment of letter of praise from customer
Response to praise about quality of product
Response to praise about quality of service
Response to complaint about quality of hotel
Response to complaint about service not provided
Follow-up to response about service not provided
Asking for comments on service
Response to detailed complaint about quality of product
Response to complaint from customer with courtesy adjustment without accepting liability
Response to complaint from customer, denying refund for cause
Response to complaint about quality of service
Response to complaint about treatment by Customer Service
From Customer Service to Customer, Repair and Warranty Issues
Letter to customer regarding warranty service policy
Letter to customer offering warranty extension
Letter to customer denying warranty repair because expired
Letter to customer recommending against repair
Offer of discount on new purchase by customer with equipment not repairable