Over many years, I’ve worked with and observed great leaders across a wide variety of organizations and industries. Many of them have discovered that when the people they serve are engaged at work and treated well, they will treat their customers well in turn. This results in happy customers who come back, content shareholders, and a thriving business.
The best leaders know that healthy relationships are the secret to great results and human satisfaction. Leaders who invest time and resources in serving, caring for, and developing their people see a noticeable difference in employee morale and engagement as well as in improved financial performance. The interesting thing to me is how many leaders say they would like this kind of culture but can’t seem to spend the time and energy needed to get the people part right.
Leadership is about creating a nurturing environment in which your people can connect and collaborate. Life is not a solo sport. Every person must work effectively with both internal and external customers in order to be successful at what they do. The best leaders serve their people by modeling positive behavior. These serving leaders create both great relationships and results.
Randy Ross agrees. In Relationomics, he makes a compelling case for healthy relationships by calling out negative elements that can stifle people’s growth and offering principles you can apply both at work and at home that will transform the way people relate to one another.
Relationomics contains practical wisdom and proven methods for untangling the biggest challenges facing today’s business leaders. If you want to craft a compelling culture in which team members are inspired to bring their best to work every day, read this book!
Ken Blanchard Chief Spiritual Officer of the Ken Blanchard Companies Coauthor of The New One Minute Manager and Servant Leadership in Action