I have to first thank my wife Jenn for being incredibly supportive through this. To my daughter Grace for keeping everything important in perspective.
My colleagues at Presidio have been so helpful to me over the years through many projects. Thanks to especially Jonathan, Ron, Colum, Gareth, and Tom.
The AAA TAC team out of RTP incredibly still takes my calls and they have always been polite while fixing any of my mistakes. Thanks guys.
The support of family and friends while writing this book is what made it possible for me; thank you to all of you. The IT group at Norwich University as well deserves a special mention because without them I wouldn’t have most of the experience needed for this. Finally my coauthor Andy, it was his drive to do this book that really got it off the ground.