I have been fortunate in working with good people on good projects. I thank the friends and colleagues who helped me shape the content of this book. In a class by himself is Buzz Reed, the chief executive officer of my company. He had the patience to scrutinize several drafts, searching for inconsistencies, weak arguments, and ways of improving the overall quality of the chapters. He also provided important encouragement for me throughout the writing process, including his support for a sabbatical in Jerusalem, where I wrote the first draft of the manuscript.
Barbara Law deserves special thanks for her careful editing of each draft. She worked at both the microlevel to make sure the details were accurate and the macrolevel to prevent implications of text changes in one place from contradicting statements made elsewhere. Mary Alexander showed great patience in weaving together edits and modifications in producing one draft after another.
A number of people helped review and improve the technical content. I appreciate the feedback I received from Rebecca Pliske, Julia Pounds, Lee Beach, Jens Rasmussen, Mike Doherty, Caroline Zsambok, Beth Crandall, Marvin Thordsen, Steve Wolf, Leon Segal, Stuart Dreyfus, Bill Irving, and Dave Klinger.
I am also thankful for the help in editing provided by Devorah Klein, Rebecca Klein, Karen Getchell-Reiter, Diane Chiddester, Ken Clark, Michael Ames, Paula John, and Rose Olszewski. Debbie Goessl, Teresa Laney, Tom Scruggs, Betsy Knight, Jason Chrenka, and Sharon Murray also helped with manuscript production.
I must also acknowledge the impact of Hubert Dreyfus on the naturalistic decision making approach to research that I have taken. In 1976 I read Dreyfus’s book What Computers Can’t Do and realized that his critique of the Artificial Intelligence position was also a critique of the information-processing account of cognition and expertise. My decision to start a research company in 1978 was largely stimulated by my desire to work out the implications of his views. I have benefited from his ideas and friendship for over twenty years.
In addition, I appreciate all the contract monitors who funded the research projects described in this book and helped drive the different aspects of the framework. Those deserving special mention are Judith Orasanu, Michael Drillings, Michael Kaplan, Milt Katz, Jeff Grossman, Dennis Leedom, Owen Jacobs, Ken Boff, Steve Snyder, Ed King, Susan Ede, Ellen Martz, Dave Artman, Paul Van Riper, Bill Vaughan, Gerry Malecki, Mike McFarren, Marie Gomes, Josephine Randel, Steve LeClair, Ray Perez, Angelo Mirabella, Jack Thorpe, Jim Banks, Stan Halpin, Jon Fallesen, Rex Michel, Ed Salas, Jan Cannon-Bowers, Ev Palmer, George Brander, Larry Miller, Hugh Wood, Carol Bouma, Bob Eggleston, John Lemmer, Fumiya Tanabe, and Ron Lofaro.
Finally, I would like to thank my wife Helen for all the usual reasons, and for some unusual ones as well.
Gary Klein