by Stephen Denning
Large-Scale Scrum or LeSS continues the major discoveries that are transforming the world of management by showing how to implement Agile and Scrum at scale.
In the 20th Century, hierarchical bureaucracy enabled large groups to work together to achieve extraordinary improvements in productivity. Then the world changed. Deregulation, globalization, the emergence of knowledge work and new technology, particularly the Internet, transformed everything. Competition increased. The pace of change accelerated. Computer software enabled huge gains in productivity but in turn generated immense complexity. As power in the marketplace shifted from seller to buyer, the customer, not the firm, became the center of the commercial universe. These shifts required fundamentally different management that could mobilize the talents of everyone in the organization—and beyond—to meet the new and more difficult challenge of delighting customers. The changes went far beyond fixes to existing management practices. Agile and Scrum offer explicit alternatives to seemingly long-held, obvious, self-evident management assumptions.
LeSS shows how to handle large and complex development. Self-managed teams are not just tiny curiosities. They can manage vast international operations of great technical complexity. The practices are not only scalable, unlike bureaucracy, they are scalable without sclerosis.
LeSS continues the process of fundamentally reinventing management by incorporating the hard-won lessons of experience over more than a decade in scaling the management methods of Agile and Scrum. It shows how to cope with immense complexity by creating simplicity.
LeSS is deliberately incomplete. It leaves space for vast situational learning. It doesn’t offer definitive answers. Nor does it try to satisfy 20th Century longings for formulaic answers or for apparently safe and disciplined approaches that offer a comforting illusion of predictable control. LeSS focuses on the minimal essence required when scaling, including continuous attention to technical excellence, and a mindset of continuous experimentation. It involves forever trying new experiments in an effort to improve. Like Scrum itself, LeSS strives for a balance between abstract principles and concrete practices.
And like Scrum, LeSS is not a process or a technique for building products. Rather, it is a framework within which processes and techniques can be adapted to meet the needs of the particular situation. It aims to make clear how product management and development practices can enable continuous improvement that adds value to customers.
Rather than providing fixed answers, LeSS provides the starting point for understanding and adopting its deeper principles. Instead of asking, “How can we do Agile at scale in our complex hierarchical bureaucracy?” it asks a different and deeper question is, “How can we simplify the organization, and be Agile?”
LeSS strives to achieve this balance for larger product groups. It adds more concrete structure to Scrum, while maintaining radical transparency and emphasizing the inspect-and-adapt cycle so that groups can continuously improve their own ways of working. It addresses the basic question: How do we take what works really well at the individual team level and make that happen at a much wider level in the organization?
Much remains to be learned and done in terms of scaling Agile and Scrum. This book is both a progress report and a guide to the future. At present, many organizations are not doing a good job having multiple teams working in sync on various aspects of products and platforms. Surveys show that most Agile and Scrum teams today report tension between the way their team operates and the way the rest of the organization is run. This book provides a practical, step-by-step guide to resolving this tension.
Stephen Denning
Author of The Leader’s Guide to Radical Management
April 27, 2016