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Portland, OR 97210

Copyright © 2020 by Mark Schwartz

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First Edition

Printed in the United States of America

25 24 23 22 21 201 2 3 4 5 6 7 8 9 10

Cover and book design by Devon Smith

Library of Congress Catalog-in-Publication Data

Names: Schwartz, Mark, author.

Title: The (delicate) art of bureaucracy : digital transformation with the

monkey, the razor, and the sumo wrestler / by Mark Schwartz.

Description: First edition. | Portland, OR : IT Revolution Press, LLC,

[2020] | Includes bibliographical references.

Identifiers: LCCN 2020021721 (print) | LCCN 2020021722 (ebook) |

ISBN 9781950508150 (Trade Paperback) | ISBN 9781950508174 (eBook) |

ISBN 9781950508181 (Kindle)

Subjects: LCSH: Bureaucracy. | Organizational learning.

Classification: LCC HD38.4 .S48 2020 (print) | LCC HD38.4 (ebook) |

DDC 658.4—dc23

LC record available at https://lccn.loc.gov/2020021721

LC ebook record available at https://lccn.loc.gov/2020021722

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THE (DELICATE) ART OF BUREAUCRACY