PLAYBOOK SUMMARY

THE WAY OF THE MONKEY
M1	PROVOKE AND OBSERVE
M2	BE CURIOUS
M3	BAN LEARNED HELPLESSNESS
M4	REPERSONALIZE
M5	MOTIVATE THROUGH STORIES
M6	ACCEPT PERSONAL RISK
M7	CREATE URGENCY
M8	ADVERTISE THE COST OF DELAY
M9	APPLY SERVANT LEADERSHIP
M10	CONDUCT PILOTS, GET EXCEPTIONS
THE WAY OF THE RAZOR
R1	STEP OUT OF THE CIRCLE
R2	SHRINK EVERYTHING TO SKUNK SIZE
R3	SHIFT LEFT
R4	RESPECT DIMINISHING RETURNS
R5	ADDRESS COSTS OF COMPLIANCE
R6	PROMOTE TRANSPARENCY
R7	APPLY LEAN TECHNIQUES
THE WAY OF THE SUMO WRESTLER
S1	REFOCUS ON OBJECTIVES
S2	NEVER WASTE AN EMERGENCY
S3	CALL AND RAISE THE BUREAUCRACY
S4	READ THE FINE PRINT
S5	REDEFINE QUALITY
S6	SHOW SUCCESS
S7	LISTEN TO THE BUREAUCRACY
S8	REDUCE RISK AND INCREASE CONTROLS!
THE BLACK BELT BUREAUCRAT
B1	MOVE INCREMENTALLY
B2	DO MARGINAL DOING
B3	SUBSTITUTE VALUES AND PRINCIPLES
B4	WORK INSIDE THE FRAME
B5	MAKE IT EASY TO DO THE RIGHT THING
B6	BUILD FOR SELF-SERVICE
B7	AUTOMATE COMPLIANCE
B8	GET SKIN IN THE GAME
B9	REDRAW ORGANIZATIONAL CHARTS
B10	FORMALIZE AGILITY IN POLICY
B11	PRACTICE OCCAM’S CENTRIFUGAL WHIRL
B12	DASHBOARD YOUR SUCCESSES
B13	HUNT MONKEYS
B14	BUREAUCRATS MUST WORK TOO
B15	ASAP IS GOOD
B16	EVERYONE OWNS THE RULES