INDEX
Page numbers in italics refer to illustrations or tables.
Absenteeism
ACT! (software)
Active listening
Activity logs
Adams, Scott
Adrenaline
Afternoons, energy level(See also Energy levels, highest/lowest)
Agenda
and phone messages
meeting
mini-meeting
sample
Air quality
Air rage
Air travel
Alarm clocks
Alarm mindset(See also Urgencies)
Alert-response trigger(See also Fight-or-flight reflex)
Anger
Annual patterns (inventory)
Answerholism
Anxiety
Appetite
Appointments
by phone
calendars
checklists
and confirmation call
and I-Beam Review
travelling to
Apprentice concept(See also Delegation)
Art of War (Sun Tzu)
ASAP mentality
Authority
AutoCorrect
Approachability/availability (See also Drop-in visitors; Open-door policy; Saying no)
Back
Back-to-back meetings
Backups
calendar/contact list
notes
Benchmarking
Best practices
Bezos, Jeff
Bills, organizing
Bing, Stanley
Bliss, Edwin
Blood sugar
Blue-sky time(See also Personal time)
Boardrooms
Body language
and formal introductions
and hand signals
and travel
work-focused
(See also First impressions; Personal
appearance)
Bookmarks
Boredom
Boss
communication with
as constraint
reconditioning
saying no to (See also Executives; Managing up)
“Boxing” events
Brain
and breaks
and carryover momentum
and focus
and light
pleasure centre of
and reflexes
and self-preservation
and sleep (See also Central nervous system; Long-term memory; Short-term memory)
Branding
Breakfast
Breaks
Buddy system, keystone time
Burnout
Business cards, organizing
Business periods, tracking
Caffeine
Calendar, working
Calendars
backups
benefits of
bills
business cards
components of
one-you, one-calendar concept,
sticky notes
Call display
Call to order
Calm (in crisis)
Carryover momentum
Carbohydrates
Casablanca
CC distribution policy (email)
Celebrities
Cellphones
Central nervous system (See also Brain)
Chair(s)
alignment of
and drop-in visitors
—phone connection
Chairperson, meetings
Change
and best practices meeting
fear of(See also Unknown
, fear of)
gradual
implementing
measuring/testing
objections to
and power of conviction
and twenty-one-day rule
Change blindness
Change statement
Charisma
Checklists
benefits of
crisis
household
and prioritization
travel
Chocolate
Christmas
Chuko Liang
Church/temple, meeting space
Circadian rhythm
Circularity
Closure
project phase
and I-Beam Agenda
and I-Beam Base
and meetings
and time management
Coffee shops
Collective conditioning
Collins, Jim
Colour
“Come back in sixty” technique
Comfort
and change
of sleep
desire for,
points, identifying
Communication
and back-to-back meetings
and body language
and branding
and circadian rhythm
with clients/customers
and conditioning
during crisis
entrance/exit lines
most efficient method
with senior executives, (See also Huddles; Managing up)
speed of(See also Information
overload)
as tool for influence
with team members, (See also Drop-in visitors)
Communication—by phone
call display
leaving messages
recording calls
setting appointments
stealth messaging
voicemail
Communication—electronic. See Email
Commuting. See Travel, to work
Company name, voicemail
Computer(s)
alignment of
files
keyboarding
and knowledge base
noise from
repetitive stress injury and
screens
software programs
viruses (See also Laptop computers)
Conditioned reflex
Conditioning
and alert-response trigger
and branding
colleague/superior
and communication
defined
and email response
and meetings
and outbound greeting (voicemail)
through rewards (See also Collective conditioning)
Conference calls
Confidence(See also Overconfidence)
Confirmation calls
Conflict management
Confrontation
Constraints
boss
calendar
co-workers
time
yourself
Contact list
Continual improvement
and benefit of planning
and checklists
and I-Beam Base
and I-Beam Review
and keystone time/payback time
Control, importance of
Control phase
I-Beam Agenda
and project planning
Cooper, Cary
Cortisol
Cost of acquisition
Covey, Stephen
Creativity
Credibility
Credit cards
Crisis management
Critical path
Crowe, Frank
Cubicles
David (da Vinci)
Daylight saving time
Day planners
Deadlines
Deflect-and-save-face technique
Deflectors, interruptions. See Props
Delays
and critical path
Delegation
benefits of
during crisis
and I-Beam Review
ineffective
and preferential treatment
reluctance to
successful
of unpleasant tasks
upward
and vacations
and workaholism
Depression
Desk lamp, full spectrum
Desks
“Dilbert” (cartoon)
Dinner
Distractions
and calendars
external
internal
at meetings (See also Drop-in visitors; Noise)
Dopamine
Downtime(See also Opportunity time; Personal time)
Doyle, Michael
Dreams
Drop-in visitors
and best practices technique
and body language
dealing with, techniques
saying no to (See also Open-door policy)
Drudgery
e-documents
Ego
Eiffel Tower
80/20 rule. See Pareto principle
Email
auto-reply
CC distribution policy
and creativity
documenting
expectable task
following through on
and I-Beam Review
in-box, empty
internal spam
outgoing messages
and Pareto principle
policy
predicable task
and productivity
reactive nature of
Re: line
reserved event
response methods
spell-check
“To” line
subject line
and VR software
Endorphins
Energy levels, highest/lowest
Entrance lines
Epstein, Julius
Epstein, Philip
Egonomics
Estimates, unrealistic
Evolution
Excel
Excellence
Execution (project phase)
Executives
communicating with (See also Huddles; Managing up)
lateness at meetings
and Pareto principle
and prioritization
Exercise
Exit lines
Expectable tasks
and I-Beam Review
reserved event
Expectation(s)
and conditioning
managed proactively
managing (huddles)
raising
speed of
unrealistic
Exxon Valdez (tanker)
External time inefficiences
Eye contact
Eyes(See also Visual field)
Fans
Fast food
Fatigue
Fats
February blahs
Fiasco
Fifty-five-minute meeting
Fight-or-flight reflex
Filing system
“Firefighting,” 87-88
First impressions
Flexibility
Fluorescent lighting
Focus
and buddy system
and body posture
and keystone time
and fixed-time meetings
Follow-through
Follow-up
Food energy (See also Nutrition; Meal plans)
Formal introductions
Franklin, Benjamin
Fridays
Frustration
Future, predicting
and learning from past
and planning for crisis
and taking inventory
Gavel (meetings)
Getting up
Glucose
Golden hour
Good to Great (Collins)
Grehlin (hormone)
Grocery lists
Guilt
Halloween
Hands
Hard-copy
files
plans
Harvard Business School
Headaches
Headphones
Heart attacks
Heartburn
Herald of Free Enterprise (ferry)
Hobbies
Holidays
Hoover Dam
Hormones
How to Make Meetings Work (Doyle/ Straus)
Huddles
benefits of
and conflicting tasks
and managing up
objectives of
optimum time for
and prioritization
Humidifiers
Hunger
I-Beam Agenda
dynamics of
I-Beam Base
I-Beam Review
middle
I-Beam Base
and continual improvement,
defining end of day
and knowledge base
post-day review
recording ideas
reviewing meetings
role of
unloading recorder
updating schedule
I-Beam Review
benefits of
and continual improvement
and keystone time
predicting duration, phone calls
reserving time for
and task summation
IDEO (workshop)
Imai, Masaaki
Immune system
Implementation
defined
and change
environmental obstacles to
personal obstacles to
Incandescent light
Influence
and branding
and communicating with boss,
and conditioning
defined
and external time
and fifty-five-minute meeting
and I-Beam Agenda
and internal time
and keystone time
and leaving voicemail
time management tool
and office design
and payback time
and project management
and sequencing tasks
tools for
and WIIFM factor
Inforelief (Malanchuk)
Information age
Information overload (See also Knowledge base)
Initiation (project phase)
Inner motivations
Inspiration
Internal distractions
Internal time inefficiencies
Internet
Interruptions. See Distractions; Drop-in visitors; Open-door policy
Introductions
Inventory
annual pattern
expectable tasks
external distractions
internal distractions
and Pareto principle
predictable tasks
reserved events (See also Checklists)
Inverse prioritization
Ionizers
Just-in-time delivery
Kaizen
Keyboarding
Keystone time
and early arrival, meetings
and branding
and buddy system
defined
and drop-in visitors
duration of
and focus
high-impact, components of
and I-Beam Review
and Pareto principle
productivity technique
on return from vacation
scheduling
and sixty-second qualifier
Keystone time/payback time
and drop-in visitors
scheduling
King, Martin Luther
Knowledge base
Knowledge, collective
Laptop computers
Last-minute working style
Lateness
Leadership
and crisis
and delegation
image
and meetings (See also Toastmasters)
Learning, high-speed(See also Information overload)
Leisure. See Personal time
Lethargy
Light
bedside
desk lamp
fluorescent
incandescent
natural
Light bulbs
Listening, active
Lists. See Checklists; Grocery lists
Long-term memory
Long weekends
Lunch
and balanced diet
and blue-sky time
expectable task
and keystone time
at meetings
predictable task
reserved event
scheduling time for
skipping
Lustig, Victor
Malanchuk, Maureen
Managing up
Mandela, Nelson
Manipulation
Marathon runners
Maxed-out schedules
Meal plans
Meetings
ad hoc
agenda
back-to-back
and benchmarking
best practices technique,
with boss (See Huddles)
and breaks
call to order
and cellphones
chairperson’s responsibilities
components of
and confirmation call
cost of
duration of
early arrival at
effective
and emotional unloading
ending
environment
and ergonomics
expectable task
fifty-five-minute,
follow-up activities
on Fridays
goals of
and I-Base Review
and implementation
introductions at
and lateness
minutes of
on Mondays
morning
and new items
and noise
number per day (stats)
officials
on-time start of
optimum time for
and Pareto principle
post-crisis
predictable task
refreshments at
reserved event
running
and selectivity, invitees
small, two-person
and timely arrival
upcoming, planning
questioning need for
sample agenda
venues
wrapping up (See also Toastmasters)
Melatonin
Memorization(See also Long-term memory; Short-term memory)
Mentors
Messages
email, outgoing
leaving phone
and setting up appointments
stealth messaging
voicemail
Metabolism
Michelangelo
Microsoft Outlook
Microsoft Word
Mini-meetings
Minute-taker
Mondays
Monkey principle
Morning
energy level
and I-Beam Review
routine
Multitasking
Murphy chair
Muscles
Music, learning-focused
Name(s)
call display
contact list, backup
filing system
and voicemail
remembering
Negative-value time
Negotiation
and I-Beam Review
and planning
tool for influence
and visible plan (calendar)
Noise
ambient
and headphones
Note taking
and time inefficiencies
after call/voicemail
Nutrition
Open-concept office
Open-door policy (OPP)
Opportunity time
Optimism
Overconfidence
Overreaction (crisis)(See also Panic)
Overtime
Overwork (See also Workaholism; Working hard)
Panic (crisis)
Pareto principle
and day calendar
and interaction with colleagues,
and meetings
and phone calls
and time assessments
Pareto, Vilf redo
Past, learning from(See also Future, predicting)
Payback time
and I-Beam Agenda
and branding
and drop-in visitors
scheduling
and voicemail (See also Keystone time/payback time)
PDAs
Perfection
Performance review(See also PERT)
Personal appearance
Personal information management (PIM)
Personal time
and air travel
components of
defined
and early arrival, meetings
and meal planning
vs. negative-value time
Personality-driven time inefficiencies
PERT (performance evaluation review technique)
Phenylethylamine
Phone
business communication tool
call display
headset, prop
log
-seat connection
Phone calls
“boxing,”
and buddy system
documenting
expectable task
high-priority
“in-a-meeting” technique
and Pareto principle
predictable task
reserved event
returning
and small talk
Phone log
Phone numbers
and checklists
leaving on voicemail
and vacation planning
Pilot project
Planning (project phase)
Polaris Missile Program (U.S. Navy)
Politeness
Positive thinking
Post-crisis meeting
Posture, work-focused
PR, subject line (email)
Praise
Predictable tasks
and I-Beam Review
reserved events
Presenteeism
Prioritization
balanced
based on thought/reflex
checklist
and crises
and delegating upward
and gut feeling
and I-Beam Review
inverse
phone calls
and sensitivity/discretion
and size of task
SMARTS test
and triage approach
Proactive project planning
Procrastination
cost of
and carryover momentum
productive
reasons for
reversing
Productivity
and circadian rhythm
and delegation
and email
highest energy level
and holidays
and leisure
and meetings
and multitasking
obstructions to
and PDAs
and physical exercise
ratio to perceived work
and VR software
work year schedule
Productivity—techniques
carryover momentum
golden hour
opportunity time
keystone time
project history
project log
Project management
constraints
critical path
and follow-through
objectives
and PERT
phases
relationship with time management
successful
Project Management Body of Knowledge (PMBOK)
Project Management Institute
Project plan (See also I-Beam Agenda)
Props, drop-in visitors
Public holidays
Quality time
QuickCorrect (WordPerfect)
Rage
Reading (before bedtime)
Realistic task (prioritization test)
Reality TV
Reardon, Kathleen Kelley
Recticular activation
Refreshments
Repetitive stress injury
Reserved activities (See also Opportunity time)
Rewards
Ritual/routine
Road rage
Robinson, Bryan
Role models
Saving face, drop-in visitors
Saying no
Schadenf reude
Seasonal affective disorder (SAD)
Seat-phone connection
Secret Handshake, The (Reardon)
Self-improvement
Self-interest
Self-preservation
Self-worth
Sensory adaptation
Serotonin
Sesame Street
7 Habits of Highly Effective People, The (Covey)
Shopping plan
Shorthand(See also AutoCorrect)
Short-term memory
Sick building syndrome
Sick leave
Silo-mentality
Sixty-second qualifier
Sixty-second work space
Skipping meals
Sleep
deep
at desk
and food deprivation
high-quality
and metabolism
requirement
REM
routine preceding (See also Alarm clocks; Circadian rhythm)
Sleep deficit
Sleep hormones
SMARTS test
Snacks
Socializing(See also Drop-in visitors)
Soderini, Piero
Spam
Speed
Spontaneity
Spring break
Starch
Star players
Stealth messaging
Sticky notes
Storyboarding
Straus, David
Stretching
Stress
Stress hormones
Sugar
Summer holidays
Sun Tzu
Superhero syndrome
Supermarkets
Task inventory
Task summation (I-Beam Review)
Temperature, meeting space
Theobromine
Throwing the Elephant (Bing)
Tidying
home
work space
Time management
courses
key to effective
objections to
relationship with project management
and volume of day
Toastmasters
To-do lists
Traffic
Transition
Travel
to appointments
checklists
rage
and time management,
173-175
upcoming, planning
to work
Triage
Trust
Unanticipated activity(See also Opportunity time)
Uncontrolled zone
Unknown, fear of
Urgencies
Vacations
annual pattern
planning
Videoconferencing
Vision
Visual field
Voicemail
outbound greeting,
to set appointments
perception of
and vacation planning
Voice-recognition software ( VR)
Voice recorders
Volume of day
Water
Wedding planning
Weekend effect(See also Long weekend)
Weight control
White noise
WIIFM factor
Word association
WordPerfect
Workaholism
Workday, time zones
Work ethic
Working hard
Work-life balance
diet
personal time
sleep
vacations
Workplace, healthy
Work space, sixty second
Workweek
sample schedule
Work year, schedule
World’s Fair (1935)
Writer’s block