Making It Big in Manufacturing Product and Providing Service
Business Excellence Categories
Roadblocks to BE Transformation
Core Functions Have Their Own Processes
Core Business Support Functions
Process Impact on the Organization
Plan for Change, Introduction of the BE Strategy in the Organization
b. Introduction of the BE Strategy in the Organization
Importance of Preparing an Organizational Profile
Sustainable Use of Natural Resources
Reduction and Disposal of Wastes
Fundamental Concepts for Strategic Planning
Purchasing Power Parity (PPP) and Global Market
Operational Excellence (Strategic Planning)
Plan Stages, Gates, and Required Resources
Important BS Components for Strategic Planning
Organizational Capability Analysis (OCA)
Leadership Attributes and Competencies Required for OCA
Leadership Competencies (Executives and VPs)
Frontline Leader Competencies (Managers)
Individual Contributor Competencies (Supervisors)
Administrative Support and Technician Individual Contributor Competencies
Achieving Performance Excellence (APEX)
Quick Tips to Improve Goal Setting
Performance Improvement Plan (PIP)
Value-Based Pricing and Customer Value Management
Value Creation for Your Customers
Value Creation for Your Employees
Value Creation for Your Investors
Corporate Growth through Customer and Market Knowledge
Listening and Learning Methods
Market Growth Rate and Market Share Measurement
Purchasing Factors by Application
The Customers Consider More than “Price” in Deciding to Purchase a Product
Sell and Commercialize Product Process
Customer Relationships and Satisfaction
Manage Customer Satisfaction Process
Customer Satisfaction Determination
Process to Determine KVCPs and KSPs
Assembly (Key Value Creation Process)
Manufacturing (Key Value Creation Process)
Cost Out (Key Value Creation Process)
Strategic Planning (Key Value Creation Process)
Use of Auto Industry Core Tools in Designing Products and Processes
Production Part Approval Process (PPAP)
PPAP Documents Needed for One Production Part
I. Capital Optimization—Deploying Capital Wisely
II. Working Capital Optimization Strategy
Cash Management in the AP/AR Process
Use of Technology in Managing Working Capital
Chapter 6 Human Resource Focus
Understand Strategic Directives as Laid Out in Strategic Planning
Understand the Organization’s Philosophy
Understanding Regional Cultures
Many Dimensions of Cultural Assimilation
Develop High-Performance Work Systems
a. Value Creation Process Teams
d. Conduct Performance Management
APEX (Achieving Performance Excellence) Process
e. Identify Reward, Recognition, and Incentive Systems
f. Define Structure and Staffing and Develop OCA
Chapter 7 Measurement, Analysis, and Knowledge Management
Performance Analysis and Improvement Process (PAIP)
Performance Analysis and Improvement Process Flow
Information and Knowledge Management
5. Enterprise Resource Planning
Chapter 8 Business Results Focus
Product, Service, and Customer-Focused Results
Organizational Effectiveness Results
Leadership and Social Responsibility Results
Product, Service, and Customer-Focused Results
Organizational Effectiveness Results
Leadership and Social Responsibility Results
Chapter 9 Business Excellence Assessment
Assessment Scores for Categories 1 to 7
Guidelines for a Well-Written Comment
“Deployment” (D) Refers to the Extent to Which
“Integration” (I) Refers to the Extent to Which