CRAIG ZACKER is the author or co-author of dozens of books, articles, and websites on operating systems, networking topics, and PC hardware, including Microsoft Learning’s Windows Small Business Server 2011 Administrator’s Pocket Consultant and MCITP Self-Paced Training Kit for Exam 70-686: Windows 7 Desktop Administrator. He has also been an English professor, a network administrator, a webmaster, a corporate trainer, a photographic technician, a library clerk, a student, and a newspaper delivery boy. He lives in a little house with his beautiful wife and a neurotic cat.