For readers who are interested in more information about the strategies, skills, and techniques we’ve covered in this book or about similar topics, I offer the following list of sources.
Brehove, Aaron. Body Language: Techniques on Interpreting Nonverbal Cues in the World and Workplace. Guilford, CT: Morris Book Publishing, 2011.
Eckman, Paul. Emotion in the Human Face, 3rd ed. New York: Oxford University Press, 2007.
Fischer, Roger, William Ury, and Bruce Patton. Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Group, 2011.
Kinsley Goman, Carol. The Nonverbal Advantage: Secrets and Science of Body Language at Work. San Francisco: Berrett-Koehler Publishers, 2008.
Lumsden, Gary, and Donald Lumsden. Communicating with Credibility and Confidence: Diverse People, Diverse Settings, 2nd ed. Belmont, CA: Wadsworth/Thompson Learning, 2003.
Mehrabian, Albert. Silent Messages: Implicit Communication of Emotions and Attitudes, 2nd ed. Belmont, CA: Wadsworth Publishing, 1980.
National Research Council, Committee on Risk Perception and Communication. Improving Risk Communication. Washington, DC: National Research Council, 1989.
Patterson, Kerry, et al. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw-Hill, 2005.
———. Crucial Conversations: Tools for Talking When Stakes Are High, 2nd ed. New York: McGraw-Hill, 2012.
Pettinelli, Mark. The Psychology of Emotions, Feelings and Thoughts, 4th ed. Mark Pettinelli, 2008.
Ropeik, David, and George Gray. Risk: A Practical Guide for Deciding What’s Really Safe and What’s Really Dangerous in the World Around You. Boston: Houghton Mifflin, 2002.
Sandman, Peter M. “The Peter M. Sandman Risk Communication Website.” http://www.psandman.com/.
Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Group, 1999.
Tymson, Candy. Gender Games: Doing Business with the Opposite Sex. Milsons Point, New South Wales: Tymson Communications, 1998.