An Explanatory Note
The world of commercial aviation is saturated with information. Daily, weekly, monthly, and annual statistics on safety, fuel prices, financial, legal, even medical issues mix with a copious stream of analyses, reports, legal filings, and press releases from everyone with an interest in aviation—not just airlines, but regulators, consumers, labor, airports, manufacturers, security experts, politicians, and many, many more. Everyone who’s ever flown has something to say about it.
The following chapter-by-chapter bibliography includes not just the extensive, sometimes-arcane mix of information and analysis on which this book draws, but also a selection of thoughtful and illuminating material in popular media readily accessible to the curious reader. Even taken together, though, all of the writings included here form only part of the basis for this book.
Both in this endeavor and in my two decades in aviation, first at the FAA and DOT, then as a Washington aviation consultant, I’ve interviewed, consulted, conversed, and corresponded with dozens of experts and industry leaders and critics. They range from senior pilots to airport directors, economists and lobbyists, airline and union officials, government regulators and political appointees, and more. Though these individuals are not listed—understandably in such an ultrasensitive business, some explicitly preferred not to be named—their information and their perspectives all contributed to this book.
Chapter 1: The Disconnect: How We Fly Now
BOOKS AND ARTICLES
Belobaba, Peter. The Global Airline Industry. Edited by Amedeo Odoni and Cynthia Barn-hart. West Sussex: John Wiley & Sons Ltd., 2009.
Brannigan, Martha, Susan Carey, and Scott McCartney. “Business Travelers Rebel, Fly Cheaper.” Wall Street Journal, August 28, 2011.
Compart, Andrew. “US Regionals Cannot Grow to Success.” Aviation Week, May 16, 2011.
Dempsey, Paul Stephen. “The Financial Performance of the Airline Industry Post-deregulation.” Houston Law Review 45, no. 2 (2008): 421–85.
Elliott, Christopher. “Now Arriving: The Golden Age of Air Travel.” msnbc.msn.com, January 4, 2011.
Higgins, Michelle. “Class Conflict.” New York Times, November 25, 2007.
Karp, Aaron. “Solid Profitability.” atwonline.com, March 3, 2006.
Lukas, Paul. “On Wings of Commerce the Wright Brothers Were First.” Fortune, March 22, 2004.
Retrowow. “Air Travel in the 60s.” retrowow.co.uk, n.d.
Robson, John. “Airline Deregulation: Twenty Years of Success and Counting.” Regulation (Spring 1998): 17–22.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Airlines for America. “Toward Global Competitiveness, Economic Empowerment and Sustained Profitability.” Report, January 25, 2012.
_______. “US Airline Bankruptcies and Service Cessations.” Report, n.d.
Arbitron, Inc. “The Arbitron Airport Advertising Study: Exploring an Undiscovered Upscale Medium.” July 2004.
Belobaba, Peter. “The Airline Industry Since 9/11: Overview of Recovery and Challenges Ahead.” Presentation for MIT Global Airline Industry Program, Washington, DC, March 26, 2002.
Bowen, Erin E., Brent D. Bowen, and Dean E. Headley. “Frequent Flier Perceptions & Air Travel Satisfaction.” airlinequalityrating.com, April 2, 2012.
CAPA. “A Decade of Change for the Global Airline Industry: A New and Altered Reality in the Rankings.” centreforaviation.com, July 18, 2011.
_______. “Aviation’s Lost Decade? 9/11 and Beyond.” centreforaviation.com, September 9, 2011.
_______. “United Ends 2011 as World’s Largest Airline as Emirates Encroaches on the Number Three Spot.” centerforaviation.com, December 9, 2011.
Dempsey, Paul Stephen. “The Cyclical Crisis in Commercial Aviation.” Report, 2011.
Hazel, Bob, Aaron Taylor, and Andrew Watterson. “Airline Economic Analysis.” Oliver Wyman. Paper prepared for Raymond James Global Airline Conference, New York, NY, February 3, 2011.
US Government Accountability Office. “Airline Industry Contraction Due to Volatile Fuel Prices and Falling Demand Affects Airports, Passengers and Federal Government Revenues.” (GAO-09-393), April 2009.
Chapter 2: The Hassle Factor
BOOKS AND ARTICLES
Airfarewatchdog.com. “Why You Should Buy a Four-Wheeled Suitcase.” February 17, 2012.
Associated Press. “DOT Seeks More Transparency from New Ancillary Fees Reporting Rule.” aviationweek.com, July 15, 2011.
Ball, Aimee Lee. “Sexy in the Sky: A History of the Stewardess.” msnbc.msn.com, January 24, 2011.
Bardach, A. L. “Why Flying Now Can Kill.” Washington Post, October 14, 2007.
Baskas, Harriet. “Shut Up and Fly! Debate Over Cell Phones on Flights Continues.” msnbc .msn.com, January 13, 2011.
Bomkamp, Samantha. “Overstuffed Carry-on Bags Getting More Scrutiny.” Associated Press, December 15, 2011.
Celizic, Mark. “Thrown Off Plane for Outfit Deemed Too Skimpy.” msnbc.msn.com, September 11, 2007.
Consumer Reports. “Carriers Continue to Squeeze with Fees.” June 2011.
Defazio, Peter. “Allowing Cellphones In-Flight Would Make Air Travel Even Worse.” usnews.com, August 24, 2009.
Eberwein, Elise. “US Airways Responds.” Washington Post, October 18, 2007.
The Economist. “Take this Flight and Shove It.” August 11, 2010.
_______. “Sometimes You Just Can’t Take It Anymore.” November 22, 2011.
_______. “Money Bags.” July 10, 2012.
Eligon, John. “Gotbaum’s Death Is Ruled an Accident; Alcohol and Prescription Drugs Found.” New York Times, November 9, 2007.
Elliott, Christopher. “Passengers Say They Miss Luggage-Inclusive Fares the Most.” elliott .org/blog, December 12, 2010.
Fallows, James. “Thankfulness Is Great, But What Is the NYT Thinking?” theatlantic.com, November 22, 2007.
Flightaware.com. “Delays—There’s More Than Meets the Eye!” n.d.
Flint, Perry. “Baggage Asphyxia.” Air Transport World, March 2007.
Friedman, Richard. “Just Think of the Hassles as Character Building.” New York Times, September 17, 2007.
Halsey III, Ashley. “Airplane Annoyance Leads to Brouhaha in the Skies Over D.C.” Washington Post, May 31, 2011.
Hawley, Chris. “Report: Flight Delays in NYC Region Bad as Ever.” Associated Press, November 4, 2010.
Hester, Elliott Neal. “Flying in the Age of Air Rage.” salon.com. September 7, 1999.
_______. “Welcome to the Mile-High Club.” salon.com, September 21, 1999.
Hewitt, Ed. “Surviving the Middle Seat.” independenttraveler.com, n.d.
Hill, Kashmir. “Cathay Pacific Cockpit Sex Photos Ground New Ad Campaign, but Web Team Doesn’t Get the Memo.” forbes.com, August 17, 2011.
Hobica, George. “Confessions of an Airline Baggage ‘Thrower’: Why You Should Buy a Four-Wheel Suitcase.” huffingtonpost.com, December 16, 2011.
Hunter, Marnie. “Airlines Post Record Lows for Bumping, Mishandled Bags.” cnn.com, February 14, 2012.
Hurst, Nathan. “Tight Planes: Fliers Aren’t Happy, But Full Planes Key to Airlines’ Survival.” Detroit News, December 23, 2008.
Karp, Aaron. “Baggage Blues.” Air Transport World, March 2007.
Koenig, David. “Airlines: You Can’t Wear That.” Associated Press, August 26, 2012.
Konigsberg, Eric. “Life of Comfort and Pain Ends in an Airport Cell.” New York Times, October 6, 2007.
Jarvis, Jeff. “Customer Omega for the Airlines.” buzzmachine.com, April 11, 2008.
Jones, Charisse. “For Some, Hassles Dim the Appeal of Air Travel.” January 12, 2010.
Limone, Jerry. “Company Designs Stand-Up Seat, Says Airlines Are Interested.” travel weekly.com. September 9, 2010.
Lippman, Daniel. “FAA Center Works to Keep Your Flight On Time, or Close.” McClatchy Newspapers, August 23, 2011.
Lovitt, Rob. “New Developments in Do-It-Yourself Travel.” msnbc.msn.com, December 9, 2010.
Martin, Hugo. “U.S. Airlines in No Rush to Allow In-Flight Cellphone Use.” Los Angeles Times, October 3, 2012.
Mayerowitz, Scott. “Now Arriving in Alabama: Your Lost Luggage.” Associated Press, April 14, 2011.
McCartney, Scott. “Flying Foul: Passengers Behaving Badly.” Wall Street Journal, May 6, 2008.
_______. “What It Costs An Airline to Fly Your Luggage.” Wall Street Journal, November 25, 2008.
_______. “Why a Six-Hour Flight Now Takes Seven.” Wall Street Journal, February 4, 2010.
_______. “Better Odds of Getting Your Bags.” Wall Street Journal, December 2, 2010.
_______. “The One Airport to Avoid Is …” Wall Street Journal, August 4, 2011.
_______. “Cracking Down on Crime in the Skies.” Wall Street Journal, February 23, 2012.
Mouawad, Jad. “Most Annoying Airline Delays Might Just Be in the Boarding.” New York Times, October 31, 2011.
_______. “N.Y. Airports Account for Half of All Flight Delays.” New York Times, January 27, 2012.
Mulvihill, Keith. “4 Most Common Reasons Airlines Lose Luggage.” budgettravel.com, July 27, 2011.
Mutzabaugh, Ben. “Police: Unruly Flier Enraged by Neighbor’s Reading Light.” USA Today, July 30, 2012.
Negroni, Christine. “Less Baggage, Big Savings to Airlines.” New York Times, April 6, 2010.
Newman, Maria. “Man Found Not Guilty of Attack on Airline Worker.” New York Times, April 4, 2001.
New York Daily News. “Airline Allows Cell Phone Calls on Planes 35,000 Feet in the Sky.” May 15, 2012.
Nomani, Asra Q. “A New Problem for the Airlines: Sexual Misconduct at 37,000 Feet.” Wall Street Journal, June 10, 1998.
Okada, Bryon. “Unseen Protectors: Screeners Under Airport Provide Human Element in Automated System.” Star-Telegram (Fort Worth), June 25, 2006.
Patterson, Thom. “Airline Squeeze: It’s Not You, ‘It’s the Seat.’ ” cnn.com, June 1, 2012.
Pawlowski, A. “Air Rage: Is Reclining Your Seat a Right?” cnn.com, December 9, 2010.
Reed, Dan. “Airlines May Never Fly Right on Customer Service, Experts Warn.” USA Today, October 17, 2007.
Robinson, Bryan, “Flight Attendants Say Air Rage Ignored.” abcnews.go.com, July 6, 2001.
Schlangenstein, Mary, and Mary Jane Credeur. “U.S. Reviews JetBlue Strandings That Prompted Tears, Shouts.” bloomberg.com, October 31, 2011.
Schrader, Ann. “Frontier Airlines to Discontinue Complimentary Chocolate Cookies After April.” Denver Post, April 2, 2012.
Scottberg, Erin. “Anatomy of Lost Luggage: How to Track Your Bags (and Save ’Em).” Popular Mechanics, October 1, 2009.
Sharkey, Joe. “Foreign Airlines Ahead of U.S. on Cellphone Use.” New York Times, September 29, 2009.
_______. “Airlines Weighing Fee for Oversize Carry-On.” New York Times, June 4, 2012.
Stellin, Susan. “A Boarding Pass on Your Screen.” New York Times, November 2, 2011.
Stoller, Gary. “Airline Passengers’ Complaints on Upswing.” USA Today, January 14, 2009.
Strunsky, Steve. “Half of Nation’s Airport Delays Traced to Problems in This Region.” blog .nj.com, September 13, 2012.
Summers, K.C. “More on the Carol Gotbaum Case.” Washington Post, November 1, 2007.
Wall Street Journal. “Slow Motion: The Top 100 Ranked Flights in the U.S. in Terms of Delays.” August 4, 2011.
Wassener, Bettina. “Cathay Pacific Delays International Ad Campaign Amid Photo Scandal.” New York Times, August 15, 2011.
Wilber, Del Quentin. “Like Clockwork: Hour of Delay, Hour of Flight.” Washington Post, November 13, 2006.
Zimmerman, Neetzan. “Cell Phones on a Plane. Virgin Atlantic to Allow Cell Phone Calls During Flights.” gawker.com, May 16, 2012.
Zumbrun, Joshua. “How Airports Profit from Your Wait.” forbes.com, June 13, 2008.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Air Transport Association. “When America Flies, It Works: 2010 Economic Report.”
_______. “The Economic Climb-Out for U.S. Airlines: Global Competitiveness and Long-Term Viability.” September 21, 2011.
Bowen, Brent, and Dean E. Headley. “Airline Quality Rating, 2012.” airlinequalityrating. com. April 2012.
Bricker, Jonathan B. “Development and Evaluation of the Air Travel Stress Scale.” Journal of Counseling Psychology 52, no. 4 (2005): 615–28.
CAPA. “Babbitt Attacks Over-Scheduling, Parker Fights Back. Everyone Whines, Nothing Changes.” centreforaviation.com, May 20, 2010.
Dahlberg, Angela. “Air Rage—A Human Factor Issue; Managing for Prevention.” Dahlberg & Associates, n.d.
Flint, Perry. “Baggage Asphyxia.” Air Transport World, March 2007.
Guy, Ann Brody. “Flight Delays Cost $32.9 Billion, Passengers Foot Half the Bill.” Institute of Transportation Studies, October 18, 2010.
J.D. Power and Associates. “2008 North America Airlines Satisfaction Study.” June 17, 2008.
_______. “2012 North American Airlines Satisfaction Study.” June 13, 2012.
Marketwire. “Travel Survey Shows People Would Rather Go to the Dentist Than Sit in the Middle Seat on an Airplane.” Press statement, July 1, 2009.
National Transportation Safety Board. Accident Report for Piper PA-34-200T on December 23, 1991. (MIA92FA051). Issued May 5, 1993.
NEXTOR. “Total Delay Impact Study: A Comprehensive Assessment of the Costs and Impacts of Flight Delay in the United States.” October 2010.
SITA. “SITA Reports Large Drop in Mishandled Baggage as Airlines Save $460 Million.” Press statement, March 25, 2010.
_______. “Baggage Report 2011.”
_______. “Baggage Report 2012.”
Tomer, Adie, and Robert Puentes. “Expect Delays: An Analysis of Air Travel Trends in the United States.” Brookings Institution, October 2009.
Travel Industry Association. “Landmark Survey Reveals Deep Frustration Among Air Travelers—42 Million Trips Avoided, $26.5 Billion Blow to Economy.” Press statement, May 29, 2008.
Travelocity. “2009 Rudeness Poll North America.” August 19, 2009.
US Congress/Joint Economic Committee. “Your Flight Has Been Delayed Again: Flight Delays Cost Passengers, Airlines, and the US Economy Billions.” May 2008.
US Department of Transportation. “Enhancing Airline Passenger Protections, Notice of Proposed Rulemaking.” (DOT-OST-2007-0022), November 17, 2008.
US Department of Transportation/Aviation Consumer Protection Division. “Air Travel Consumer Report.” August 2012.
US Department of Transportation/Federal Aviation Administration. “Fact Sheet—Update: New York–New Jersey–Philadelphia Metropolitan Area Airspace Redesign Implementation.” October 20, 2011.
_______. Chart of FAA enforcement of “unruly passenger violations,” 1995–2010.
_______. “Study of the Use of Cell Phones on Passenger Aircraft.” (DOT/FAA/AR-12/30), July 2012.
US Department of Transportation/Research and Innovative Technology Administration. “Understanding the Reporting of Causes of Flight Delays and Cancellations,” n.d.
_______. “Opinions on Cell Phone Use on Airplanes, Congestion, and Telecommuting—From the 2006 and 2007 Omnibus Household Survey.” Special report, July 2008.
_______. “US Air Travel On-Time Performance.” 2012.
US General Accounting Office. “Long-Term Capacity Planning Needed Despite Recent Reduction in Flight Delays.” (GAO-02-185), December 14, 2001.
US Government Accountability Office. “DOT and FAA Actions Will Likely Have a Limited Effect on Reducing Delays During Summer 2008 Travel Season.” (GAO-08-934T), July 15, 2008.
_______. “Setting On-Time Performance Targets at Congested Airport Could Help Focus FAA’s Actions.” (GAO-10-542), May 26, 2010.
_______. “More Data and Analysis Needed to Understand Effects of Flight Delays.” (GAO-11-733), September 7, 2011.
_______. “Delayed Baggage Trends and Options for Compensating Passengers.” (GAO-12-804R), June 14, 2012.
US House of Representatives/Committee on Transportation and Infrastructure/Subcommittee on Aviation. “Testimony of Patrick Forrey, president, National Air Traffic Controllers Association.” September 26, 2007.
University of Washington. “Number of Passengers Experiencing Air Travel Stress Jumps to 81 Percent.” Press statement, March 21, 2002.
US Senate/Committee on Commerce, Science and Transportation/Subcommittee on Aviation. “Statement of Robert A. Sturgell, FAA Acting Administrator.” September 17, 2007.
US Travel Association. “Traveler Perspectives on Aviation Security 10 Years After the Creation of TSA.” Survey, November 16, 2011.
Chapter 3: The Margin
BOOKS AND ARTICLES
Agarwal, Vibhuti. “New Guidelines Say Co-Pilots Need to Speak Up.” Wall Street Journal. August 11, 2010.
Ahlers, Michael. “US Airways, United Face FAA Fines for Safety Violations.” cnn.com, October 14, 2009.
AirSafe.com. “Top 10 Airline Safety Questions.” airsafe.com, December 13, 2011.
_______. “Average Fleet Age for Selected Airlines.” airsafe.com, April 19, 2012.
_______. “Fatal Plane Crash Rates for Selected Airliner Models.” airsafe.com, June 3, 2012.
Associated Press. “Schumer: Pilot Safety Regulations Being Weakened.” February 13, 2011.
_______. “FAA Gives Controllers an Extra Hour to Rest Between Shifts, But Rejects On-the-Job Napping.” April 18, 2011.
_______. “FAA Never Acted on Plan to Aid Fatigued Air Traffic Controllers, Airline Pilots and Mechanics.” April 23, 2011.
Aviation Daily. “FAA Proposes $9.2 Million Civil Penalties Against US Airways, United.” aviationweek.com, October 15, 2009.
_______. “ATA Blasts Pilot Fatigue Proposals As Costly, Duplicative and Unscientific.” avia tionweek.com, November 18, 2010.
_______. “Airlines Rely on Third-Party MROs to Rein in Costs.” aviationweek.com, February 23, 2011.
_______. “FAA Implements ‘Interim Plan’ to Prevent Absent Controller Incidents.” avia tionweek.com, March 28, 2011.
_______. “DOT Chief Ends Single-Staffed Towers After Another Sleeping Incident.” avia tionweek.com, April 14, 2011.
_______. “FAA Tightens Scheduling Rules to Address Controller Fatigue.” aviationweek .com, April 19, 2011.
_______. “Pilot, Controller Professionalism Targeted on NTSB Wish List.” aviationweek .com, June 27, 2011.
Aviation Knowledge. “English as the Official Aviation Language.” aviationknowledge.wiki dot.com, n.d.
Aviation Today. “Legging It. The FAA’s Last Word on Extended Range Safety Issues.” January 15, 2007.
Baron, Robert. “Guest Editorial: Barriers to Effective Communications: Implications for the Cockpit.” airlinesafety.com, n.d.
Barron, James. “FAA Proposes Rules to Prevent Pilot Fatigue.” New York Times, September 10, 2010.
Belson, Ken, and Christine Negroni. “Smaller Planes Are Taking on a Bigger Share of the Skies.” New York Times, February 15, 2009.
Borenstein, Seth. “Experts: Airliner Crashes More Survivable Recently.” USA Today, January 16, 2009.
Borrell, Brendan. “What Is a Bird Strike? How Can We Keep Planes Safe from Them in the Future?” scientificamerican.com, January 15, 2009.
BusinessWeek. “Danger in the Repair Shop.” businessweek.com, July 30, 2007.
Carey, Susan. “Delta Flies New Route to Profits: Older Jets.” Wall Street Journal, November 15, 2012.
Carey, Susan, and Andy Pasztor. “AMR Faces $162 Million in Penalties.” Wall Street Journal, August 6, 2012.
CBS News. “Jet Engine Failures Rare, Usually Not Fatal.” cbsnews.com, November 4, 2010.
Chernoff, Allan. “FAA Moving to Prevent Aging Aircraft Dangers.” cnn.com, November 12, 2010.
Chiles, Patrick. “ETOPS Redefined. A New Name and Sweeping New Rules for ‘Extended Operations.’ ” AeroSafety World, March 2007.
Clark, Pilita. “The Final Approach.” Financial Times, February 7, 2011.
CNN. “FAA Knew Controllers Nap, Ignored Fatigue Issue.” cnn.com, April 26, 2011.
_______. “FAA Proposes $1.45 Million Fine Against Northwest Airlines.” cnn.com, March 23, 2010.
Couch, Aaron. “Should Snoozing Controller at Reagan Airport Have Had Backup?” Christian Science Monitor, March 25, 2011.
Cox, John. “Ask the Captain: Responding to an In-Flight Crisis.” USA Today, November 29, 2010.
Croft, John. “Engine Certification: Meet the Flockers.” Flightglobal.com, March 14, 2011.
The Daily Beast. “Airline Safety: From First to Worst.” thedailybeast.com, May 21, 2010.
_______. “America’s Most Dangerous Airlines.” thedailybeast.com, May 24, 2010.
Englund, Will. “Russian Aviation Meets Global Safety Standards.” Baltimore Sun, October 15, 1994.
Fernandez, Colin. “Want the Safest Seat on a Plane? Sit on the Aisle Near an Exit.” daily mail.co.uk, June 27, 2008.
Foley, Meraiah, and Nicola Clark. “Officials Detail Peril of Qantas Jet Saved by Crew.” New York Times, December 3, 2010.
Freed, Joshua. “It’s Never Been Safer to Fly; Deaths at Record Low.” Associated Press, December 31, 2011.
Freeman, Sholnn. “Federal Air Safety Initiatives Run into Opposition.” Washington Post, October 1, 2009.
Gallup Politics. “Americans’ Fear of Terrorism in US Is Near Low Point.” gallup.com, September 2, 2011.
Gates, Dominic. “At Boeing, Pushback on 787 Grounding.” Seattle Times, January 20, 2013.
Great Circle Mapper. “FAQ: What Is ETOPS?” gcmap.com, n.d.
Halsey III, Ashley. “Mistakes Rise for Washington Region’s Air Traffic Controllers.” Washington Post, August 30, 2010.
_______. “Tower at Reagan National Goes Silent as Planes Attempt to Land.” Washington Post, March 23, 2011.
_______. “FAA Chief Orders New Air Traffic Control Procedures.” Washington Post, March 26, 2011.
_______. “At National Airport, Aborted Landings Are Not Uncommon.” Washington Post, March 29, 2011.
_______. “Report: FAA Should Improve Control of Birds, Wildlife Near Airports.” Washington Post, September 2, 2012.
Hauser, Christine. “Boeing Urges Tests on 737s After More Cracks Surface.” New York Times, April 4, 2011.
James, Frank. “American Air Inspection Failures Draw $24.2 Mln FAA Fine.” npr.org, August 26, 2010.
Jaunted. “World’s Most Dangerous Airports.” jaunted.com, n.d.
Jansen, Bart. “Danger of Turbulence Remains Safety Threat to Air Travel.” USA Today, September 11, 2012.
Joseph, Claudia. “Attention First-Class Passengers, This Is Your Captain Speaking … Crash Test Proves That It Is Much Safer to Sit in the Back of the Plane.” dailymail .co.uk, September 15, 2012.
Karp, Aaron. “FAA: US Commercial Aircraft Fleet Shrank in 2011.” atwonline.com, March 13, 2012.
Koenig, David. “Aviation Technology Advances, FAA Tries to Keep Up.” Associated Press, January 20, 2013.
Levin, Alan. “Bills Seek Ban of Pilots’ Use of Electronic Devices in Cockpit.” USA Today, November 19, 2009.
_______. “Airbus, Boeing Models Draw Scrutiny After Accidents.” USA Today, November 15, 2010.
_______. “Air India Pilot’s ‘Sleep Inertia’ Caused Crash.” USA Today, November 18, 2010.
_______. “Aircraft Collisions with Birds Increase.” USA Today, March 11, 2011.
_______. “Recent Air Controller Incidents No Sign of Crisis, Experts Say.” USA Today, April 22, 2011.
Lowy, Joan. “Gov’t Watchdog Pans FAA Safety Reporting Program.” Associated Press, May 19, 2009.
_______. “FAA Says Airlines Are No Longer Its ‘Customers.’ ” Associated Press, September 17, 2009.
_______. “Safety Board Pins NY Crash Cause on Pilot Errors.” Associated Press, February 2, 2010.
_______. “Air Traffic Control Error Numbers Double.” Associated Press, February 11, 2011.
_______. “FAA Proposes to Strengthen Airline Pilot Training After Pilot Error Caused Air Crash.” Associated Press, May 11, 2011.
Lynch, Kerry. “ADs Under the Microscope.” AviationWeek’s Overhaul & Maintenance Magazine, June 2008.
Maksel, Rebecca. “What Determines an Airplane’s Lifespan?” airspacemag.com, March 1, 2008.
Matlack, Carol. “Younger Fleets Boost Non-US Airlines.” businessweek.com, June 2, 2008.
McCartney, Scott. “The Difficulty in Improving Airline Safety Now.” Wall Street Journal, September 2, 2010.
McGee, Bill. “Airbags on Airplanes: Your Seatbelt May Hide a Lifesaving Surprise.” USA Today, March 31, 2010.
McGee, William J. “Forcing the FAA to Fly Blind.” New York Times, April 9, 2011.
Muggeridge, Tessa. “Shhhh! Your Pilot Is Napping.” msnbc.msn.com, September 27, 2010.
Niles, Russ. “ ‘First World’ Airlines Fatality-Free.” avweb.com, January 23, 2011.
Noah, Timothy. “The PATCO Echo.” Slate.com, March 30, 2011.
Noland, David. “Safest Seat on a Plane: PM Investigates How to Survive a Crash.” popular mechanics.com, July 18, 2007.
Norris, Guy. “Boeing 787 Test Priority Shifts to ETOPS.” Aviation Week, January 28, 2011.
Negroni, Christine. “Interfering with Flight?” New York Times, January 17, 2011.
New York Times. “Do Pilots Get Enough Sleep?” Editorial, October 23, 2009.
Ostrower, Jon, Andy Pasztor, and Yoree Koh. “Fire Fears Spur FAA to Ground Dreamliner.” Wall Street Journal, January 17, 2013.
Pasztor, Andy. “U.S. to Impose Tougher Rules for Pilot Rest on Long Routes.” Wall Street Journal, November 14, 2008.
_______. “Latest Air-Safety Idea: Naps in the Cockpit. Airlines, Unions Urge FAA to Allow Pilots to Sleep Midflight to Alleviate Fatigue; a Tough Sell.” Wall Street Journal, October 9, 2009.
_______. “Airbus Takes on Test-Flight Hazards.” Wall Street Journal, November 18, 2009.
_______. “Watchdog Faults FAA for Lax Oversight of Southwest.” Wall Street Journal, March 19, 2010.
_______. Air Controllers Press for Break-Time Naps.” Wall Street Journal, April 23, 2011.
_______. “Would Pilot ‘Panic Button’ Save the Day or Tie Hands?” Wall Street Journal, July 23, 2011.
Pasztor, Andy, and Susan Carey. “Commuter Airlines: Questions of Safety.” Wall Street Journal, December 1, 2009.
Pasztor, Andy, and Christopher Conkey. “Safety Pushes Stall at Embattled FAA.” Wall Street Journal, June 26, 2008.
Patterson, Thom. “Air Traffic Overhaul Hinges on ‘Human Factor.’ ” cnn.com, March 9, 2011.
Paur, Jason. “Boeing 787 Passes Incredible Wing Flex Test.” wired.com, March 29, 2010.
Pawlowski, A. “What It’s Like to Be an Air Traffic Controller.” cnn.com, April 15, 2011.
PlaneCrashInfo. “Last Words … Cockpit Voice Recordings, Transcripts, Air Traffic Control Tapes.” planecrashinfo.com, n.d.
_______. “Airline Accident Rates.” planecrashinfo.com, n.d.
Polek, Gregory. “Boeing’s New ETOPS Offering Brings Asia Closer to the Rest of the World.” ainonline.com, February 14, 2012.
Professional Pilots Rumor Network. “What’s the Hardest Airport to Land At?” Comments Thread, pprune.org, April–December 2002.
Ranson, Lori. “MRO USA: FAA Dissolves Carrier Customer Service Mentality.” flightglobal .com, April 19, 2010.
Reed, Ted. “AMR’s In-House Maintenance Commitment Set to Decline.” thestreet.com, May 14, 2012.
Reuters. “Dangers of Flying Vary Around the Globe.” September 5, 2010.
_______. “Airline Fatality Rate Improves, Some Exceptions.” February 8, 2011.
_______. “Airlines Say Pilot Fatigue Rule Would Cost Jobs.” September 15, 2011.
Scott, Alwyn, and Mari Saito. “Insight—Boeing 787 Battery Woes Put FAA Approval under Scrutiny,” Reuters, January 22, 2013.
Shami, Hamooda. “America’s Safest Airlines: When You Look at the Numbers, Commercial Air Travel in the United States Today Is About As Safe As It Gets.” usnews.com, January 26, 2011.
Sherwood, Ben. “The Great Plane Crash Myth.” thedailybeast.com, January 17, 2009.
Simon, Jordan. “FAA Doling Out Record Fines.” news.travel.aol.com, August 27, 2010.
SKYbrary. “Aircraft Certification for Bird Strike Risk.” Reference for Aviation Safety Knowledge. Skybrary.aero.
Smith, Geri, and Justin Bachman. “The Offshoring of Airplane Care.” businessweek.com, April 10, 2008.
Smith, Patrick. “Aging Planes and Safety Records.” salon.com, April 26, 2010.
Stark, Lisa. “FAA Holds Regional Airline Safety Summit.” abcnews.go.com, June 15, 2009.
Stoller, Gary. “Planes with Maintenance Problems Have Flown Anyway.” USA Today, February 1, 2010.
_______. “FAA Fines Show Extent of Airline Problems.” USA Today, February 1, 2010.
Tatge, Mark, and Emily Schmall. “America’s Most Dangerous Airports.” forbes.com, February 23, 2007.
Trottman, Melanie, and Andy Pasztor. “Airlines Fight Cost of Safety Measure.” Wall Street Journal, March 15, 2010.
View from the Tower Blog. “Wake Turbulence: Part 2—Controller Requirements.” fromthecontroltower.blogspot.com, January 4, 2010.
Wald, Matthew L. “Report on Pilots Who Overshot Airport.” New York Times, December 16, 2009.
Webster, Ben. “In a Plane Crash Safest Seats Are in Aisle.” timesonline.co.uk, June 26, 2008.
_______. “Polish Pilots’ Poor English Almost Led to Crash.” timesonline.co.uk, June 12, 2008.
Wilber, Del Quentin. “Airline Safety Alarms Unheeded.” Washington Post, April 4, 2008.
Woods, Richard, and Matthew Campbell. “Air France 447: The Computer Crash.” times online.co.uk, June 7, 2009.
Zwerdling, Daniel. “To Cut Costs, Airlines Send Repairs Abroad.” npr.org, October 19, 2009.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Barnett, Arnold. “Cross-National Differences in Aviation Safety Records.” Transportation Science 44, no. 3 (August 2010): 322–32.
Bachtel, Brad. “ETOPS, Extended Operations, and En Route Alternate Airports.” Boeing Commercial Airplanes. Presentation to FAA/AAAE Basic Airport Safety & Operations Specialists School, October 22, 2003.
Baron, Robert. “The Cockpit, the Cabin and Social Psychology.” The Aviation Consulting Group, n.d.
Boeing Commercial Airplanes. “Statistical Summary of Commercial Jet Airplane Accidents Worldwide Operations 1959–2009.” July 2010.
Centre for Asia Pacific Aviation. “Complacency Is the Biggest Risk to Airline Safety Record in the U.S.” centreforaviation.com, May 24, 2010.
Congressional Research Service. “U.S. Airline Industry: Issues and Role of Congress.” (RL34467), July 29, 2008.
European Aviation Safety Agency. “Annual Safety Review 2011.” easa.europa.eu, n.d.
Holden, Richard J. “People or Systems? To Blame Is Human. The Fix Is to Engineer.” (Appendix). Professional Safety, December 2009.
International Air Transport Association. “Aircraft Accident Rate Is Lowest in History—Still Room for Improvement, Regional Concerns Remain.” Press statement, iata.org, February 23, 2011.
_______. “Unlocking Africa’s Aviation Potential.” Release no. 35, iata.org., September 3, 2012.
Midkiff, Alan H., R. John Hansman, and Tom G. Reynolds. “Air Carrier Flight Operations.” MIT International Center for Air Transportation (ICAT-2004-3), July 2004.
National Sleep Foundation. “Poll Explores Transportation Workers’ Sleep.” Press statement, March 3, 2012.
National Transportation Safety Board. “Survivability of Accidents Involving Part 121 U.S. Air Carrier Operations, 1983 Through 2000.” Survivability report. (NTSB/SR-01/01), March 5, 2001.
_______. “Original ‘Most Wanted’ List of Transportation Safety Improvements, as Adopted September 1990.” ntsb.gov/news/events/2007.
_______. “Modifications to NTSB ‘Most Wanted’ List: Transportation Safety Improvements After September 1990.” docstoc.com/docs/813878/modifications-made-to-mostwanted-list, November 8, 2007.
_______. “Safety Recommendation.” Mesa Airlines, 2008 incident (A-09-61 through -66), August 7, 2009.
_______. “Analysis of 27 Major Aviation Accidents Investigated by NTSB, 1999 to 2006.” asse.org/professionalsafety/docs/Extras_HoldenTable1_1209.pdf, December 2009.
_______. “ ‘Most Wanted’ Transportation Safety Improvements: Aviation.” February 2010.
_______. “Annual Aviation Statistics.” Press Release and multiple statistical tables covering accidents, fatalities, and accident rates through 2011, April 27, 2012.
_______. “Cockpit Voice Recorders (CVR) and Flight Data Recorders (FDR).” Fact sheet, n.d.
Penning, Lauren. “Tops in ETOPS.” Boeing Frontiers Magazine, September 2008.
PR Newswire. “Mechanics Tell United: Don’t Outsource Mileage Plus, Aircraft Maintenance.” January 12, 2011.
Richards, William R., Kathleen O’Brien, and Dean C. Miller. “New Air Traffic Surveillance Technology.” Boeing Aero Quarterly, February 2010.
Transport Workers Union of America. “Aircraft Maintenance in America: Who Is Fixing My Plane?” March 3, 2011.
US Department of Transportation/Federal Aviation Administration. “Downward Pressure on the Accident Rate.” Speech by Nicholas A. Sabatini, FAA Associate Administrator for Aviation Safety, to International Society of Air Safety Investigators, May 12, 2006.
_______. National Policy (re: FAA News Releases), Order 2150.3B (effective October 1, 2007).
_______. “Notice of Air Traffic Organization Policy.” Interim procedures for A380 Proving and Promotional Flights (N JO 7110.47B), October 1, 2007.
_______. “Advisory Circular: Preventing Injuries Caused by Turbulence.” (AC No: 120-88A), November 19, 2007.
_______. “Report to Transportation Secretary Mary E. Peters on American Airlines MD-80 Groundings.” May 2, 2008.
_______. “Air Carriers’ Outsourcing of Aircraft Maintenance.” (AV-2008-090), September 30, 2008.
_______. “FAA Settles Southwest Airlines Civil Penalty for $7.5 Million.” Press statement, March 2, 2009.
_______. “Fact Sheet: Airworthiness Directive Compliance.” Press statement, September 17, 2009.
_______. “Traffic Flow Management in the National Airspace System.” October 2009.
_______. “Statement of Peggy Gilligan, Associate Administrator for Aviation Safety.” Before the Senate Committee on Commerce, Science and Transportation/Subcommittee on Aviation, December 1, 2009._______. “Fact Sheet—Pilot Flight Time, Rest, and Fatigue.” Press statement, January 27, 2010.
_______. “Slowing Down Is a Mistake.” Speech (as prepared for delivery) by FAA Administrator J. Randolph Babbitt, to the FAA Annual Forecast Conference, Washington, DC, March 9, 2010.
_______. “FAA Proposes Civil Penalty Against American Airlines.” Press statement, August 26, 2010.
_______. “Serious Runway Incursions Cut in Half for Second Straight Year.” Press statement, October 8, 2010.
_______. “Keynote Address by Peggy Gilligan, Associate Administrator for Aviation Safety to Aeronautical Repair Station Association Symposium.” April 1, 2011.
_______. “Fact Sheet—Pilot Fatigue Rule Comparison.” Press statement, December 21, 2011.
_______. “Establishing and Implementing Limits of Validity to Prevent Widespread Fatigue Damage.” (AC No: 120-104), January 10, 2011.
US Department of Transportation/Office of the Inspector General. “Aviation Safety: FAA Oversight of Foreign Repair Stations.” Statement of Calvin L. Scovel III, Inspector General, US Department of Transportation Before the House of Representatives/ Committee on Transportation and Infrastructure/Subcommittee on Aviation, June 20, 2007.
_______. “FAA’s Oversight of American Airlines’ Maintenance Programs.” (AV-2010-42), February 16, 2010.
_______. “Enhanced Oversight of Staffing and Training at FAA’s Critical Faculties Is Needed to Maintain Continuity of Operations.” (AV-2012-039), January 12, 2012.
_______. “The State of Aviation Safety and FAA’s Oversight of the National Airspace System.” Statement of Jeffrey B. Guzzetti, Assistant Inspector General, US Department of Transportation, April 25, 2012.
_______. “FAA Has Not Effectively Implemented Its Wildlife Hazard Mitigation Program.” (AV-2012-170), August 22, 2012.
US Government Accountability Office. “FAA’s Safety Efforts Generally Strong but Face Challenges.” (GAO-06-1091T), September 20, 2006.
_______. “Enhanced Oversight and Improved Availability of Risk-Based Data Could Further Improve Safety.” (GAO-12-24), October 5, 2011.
_______. “FAA Is Taking Steps to Improve Data, but Challenges for Managing Safety Risks Remain.” (GAO-12-660T), April 25, 2012.
Chapter 4: The Pointy End
BOOKS AND ARTICLES
Airline Nightmare. “What Do Pilots Actually Do During Cruise Flight, on a Long Flight in the Cockpit?” Parts 3A and B. airlinenightmare.com, March 18 and 19, 2010.
The Australian. “Half of Pilots Admit to Sleeping Mid-Flight.” February 10, 2011.
AvWeb. “Letter of the Week: Airbuses Fly ‘Like a Video Game.’ ” avweb.com, June 6, 2011.
Borough, Jimmy. “Southwest Airlines Pilot’s Rant—Transcript, Here’s What He Said.” surestart.com, June 22, 2011.
Calio, Nicholas. “Airlines Will Shrink, Jobs Will Go If FAA Implements Pilot Rule.” thehill .com/blogs, September 22, 2011.
Clark, Nicola, and Marcus Mabry. “You Think You’re a Frequent Flier.” New York Times, March 17, 2012.
CNN. “Southwest Disciplines Pilot for Rant During Flight.” cnn.com, June 22, 2011.
Frank, Thomas. “More Than 10% of Pilots Allowed to Fly Armed.” USA Today, April 1, 2003.
Halbfinger, David, Matthew Wald, and Christopher Drew. “Pilots’ Lives Defy Glamorous Stereotype.” New York Times, May 17, 2009.
Halpin, Tony. “Passengers Stop Flight After ‘Drunk’ Pilot Sparks Panic.” timesonline.co.uk, February 3, 2009.
Higgins, Michelle. “Flying the Unfriendly Skies.” New York Times, September 14, 2008.
Hobica, George. “Confessions of a Regional Jet Pilot.” foxnews.com, February 1, 2012.
Jones, Charisse. “Demand for Airline Pilots Set to Soar.” USA Today, June 21, 2011.
Levin, Alan. “Pilots Alcohol Limits Debated.” USA Today, September 16, 2010.
_______. “NTSB: Sleep Aids Should Be OK in Fighting Pilot Fatigue.” USA Today, March 15, 2011.
Mathieu, Stevie. “Video in the Cockpit: Privacy vs. Safety.” msnbc.msn.com, September 28, 2010.
Maxon, Terry. “American Airlines Pilots Are an Aging Bunch.” dallasnews.com, May 6, 2011.
McCartney, Scott. “Pilot Pay: Want to Know How Much Your Captain Earns?” blogs.wsj. com, June 16, 2009.
Pasztor, Andy, and Daniel Michaels. “Black Boxes Point to Pilot Error.” blogs.wsj.com, May 24, 2011.
Reuters. “JetBlue Pilot Who Disrupted Flight Declared Insane.” July 4, 2012.
Scheck, William. “Lawrence Sperry: Autopilot Inventor and Aviation Innovator.” Aviation History, November 2004 (available online at historynet.com).
Smith, Patrick. “Behind the Underwear Bomber.” salon.com, May 10, 2012.
______. “Boredom and Fatigue at 35,000 Feet.” salon.com, October 29, 2009.
Sydney Morning Herald. “Engine Explosion Qantas A380 Returns to Australia.” April 23, 2012.
Times Herald-Record. “As Pilots Age, Airlines Hire Fewer From Military.” recordonline. com, January 17, 2009.
Wien, Kent. “Cockpit Chronicles: Is It Time for Pilots to Ditch the Hat?” gadling.com, March 22, 2011.
_______. “Cockpit Chronicles: Nearly a Near Midair Collision.” gadling.com, November 12, 2010.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Air Line Pilots Association. “Air Line Pilot Readership Poll.” Conducted by the Wilson Center, alpa.org, May 2001.
Bureau d´ Enquêtes et d´Analyses. “Accident to the Airbus A330-203 Flight AF on 1st of June, 2009.” May 2011.
ExpectMore.gov. “Detailed Information on the Transportation Security Administration: Flight Crew Training Assessment.” georgewbush-whitehouse.archives.gov.
Flight Attendants Training Online. “Cruise Level Procedures for Flight Attendants.” flight attendantcabincrewtraining.com.
Morrell, Paul A. “We Are Airline Pilots.” alpa.org, June 5, 2004.
National Transportation Safety Board. Final accident report, EgyptAir Flight 990. (NTSB/ AAB-02/01), March 13, 2002.
_______. Final accident report, Air Midwest Flight 5481. (NTSB/AAR-04/01), February 26, 2004.
Pilot Career Info. “Common Questions & Answers for Aspiring Aviators.” pilotcareer.info, n.d.
Proulx, Jim. “Behind Door No. 2: Boeing Meets Tough Deadline for Enhanced-Security Flight Deck Doors.” Boeing Frontiers, May 2003.
Saenz, Rogelio, and Louwanda Evans. “The Changing Demography of U.S. Flight Attendants.” Population Reference Bureau, prb.org, June 3, 2009.
US Department of Transportation. “In-flight Medical Incapacitation and Impairment of U.S. Airline Pilots: 1993 to 1998.” (DOT/FAA/AM-04/16), October 2004.
_______. “Comparison of Minimum Fuel, Emergency Fuel, and Reserve Fuel.” InFO for Operators (InFO 08004), February 7, 2008.
US Department of Transportation/Federal Aviation Administration. “Random Drug and Alcohol Testing Percentage Ranges of Covered Aviation Employees for the Period of January 1, 2011, Through December 31, 2011.” (75 Federal Register 76069), December 7, 2010.
_______. “Cockpit Distractions.” (InFO), April 26, 2010.
_______. Federal Air Surgeon’s Medical Bulletin 41, no. 3, Fall 2003.
Chapter 5: Fares, Fees, and Other Games
BOOKS AND ARTICLES
Aho, Karen. “The Secrets Behind Crazy Air-Travel Prices.” moneycentral.msn.com, April 22, 2009.
Airline Weekly. “Ancillary Revenue: It’s Not Non-Core Anymore.” Special report, quarterly supplement, airlineweekly.com, February 2010.
______. “Taming the Wilds: U.S. Airlines Get Caught in a Q1 Storm, but Come Out Largely Unscathed.” airlineweekly.com, September 1, 2012.
Ashley, Mark. “Reality Check: Fare Fearmongering?” upgradetravelbetter.com, April 14, 2009.
Associated Press. “Higher Oil Means More Airline Fees. Extra, Heavy Bags Will Cost You. How About a Cushier Seat?” March 31, 2011.
Bachman, Justin. “Forget Gas Prices—Air Fares Are Getting More Painful.” Bloomberg. com, April 2, 2012.
Bennett, Andrea. “Deciphering Airline Fare Codes.” airfarewatchdog.com, October 21, 2008.
Bloomberg Businessweek. “Point of View: Airline Deregulation, Revisited.” bloomberg.com, January 20, 2011.
Bloomberg News. “USAirways to Add Sales of Pillows, Blankets.” November 1, 2008.
Bly, Laura. “Fare Errors on the Web: Savvy Fliers Run with ’Em.” USA Today, May 5, 2005.
Boehmer, Jay. “DOT Adds Teeth to Fuel Surcharge Rules.” businesstravelnews.com, March 15, 2012.
Bonné, Jon. “Making Sense of the Airline Business.” msnbc.msn.com, January 23, 2003.
_______. “Inside the Mysteries of Airline Fares.” msnbc.msn.com, May 8, 2003.
Borenstein, Severin. “Why U.S. Airlines Need to Adapt to a Slow-Growth Future.” bloomberg .com, June 3, 2012.
Brancatelli, Joe. “All-Business-Class All the Time.” USA Today, October 27, 2006.
_______. “Nothing Fair About Airfares.” portfolio.com, June 9, 2010.
Bryant, Adam. “Some Airlines Break Ranks Over Fees Paid Travel Agents.” New York Times, March 29, 1995.
Chen, Stephanie. “Starting Today, No More Free Water on US Air.” blogs.wsj.com, August 1, 2008.
Clark, Nicola. “Sticker Shock for Travelers as Airfares Climb.” New York Times, November 8, 2010.
Cohen, Amon. “CWT: Airline Fuel Surcharge Hikes Easily Outpacing Oil Price Increases.” businesstravelnews.com, July 26, 2012.
Connelly, Eileen AJ. “Fee-Weary Customers Breaking from Big Banks.” Associated Press, October 23, 2011.
Crankyflier. “What’s the Deal with Bereavement Fares?” crankyflier.com, July 14, 2010.
Demerjian, Dave. “Behind the Fiendish Complexities of Airfare Pricing.” wired.com, July 10, 2007.
Dickler, Jessica. “Airline Fees: The $500 Surprise.” cnn.com, May 2, 2011.
Elliott, Christopher. “Should Airlines Honor Fares That Are Obvious Mistakes?” frommers .com, February 4, 2010.
Esterl, Mike. “Delta Makes Fliers Bid to Get Bumped.” Wall Street Journal, January 14, 2011.
_______. “Airlines Revamp Sites to Sell More Than Seats.” Wall Street Journal, January 25, 2011.
Fallows, James. “Why Your Plane Is Always Full.” theatlantic.com, July 15, 2010.
Flint, Perry. “Editorial: The Final Round.” Air Transport World, May 2008.
FlyerTalk. “Thread Listing All Known UA Revenue and Award Booking Codes and a Summary of Each One.” flyertalk.com, September 24, 2002.
Fox News. “7,500 Online Shoppers Unknowingly Sold Their Souls.” foxnews.com, April 15, 2010.
Grant, Alison. “The Best Time to Buy an Airline Ticket Is at 3 PM on a Tuesday.” Plain Dealer, December 26, 2010.
Harrison, Michael. “BA Customers Face Air Fuel Surcharge as Oil Prices Rise.” independent .co.uk, May 12, 2004.
Halsey, Ashley III. “As Airlines Raise Fees Instead of Fares, Taxpayers Pick up Tab.” Washington Post, October 21, 2012.
Hawkins, Robert J. “Flying to LA From Lindbergh? Hang on to Your Seat.” San Diego Union-Tribune, January 12, 2011.
Higgins, Michelle. “When to Buy That Plane Ticket.” New York Times, April 11, 2012.
Hume, Tim. “Too Good to Be True: New York to Hong Kong for $43.” cnn.com, July 23, 2012.
Hobica, George. “Confessions of a Fat-fingered Airline Pricing Analyst.” airfarewatchdog .com, March 5, 2009.
_______. “How to Find Cheap Airfares in Any Season.” airfarewatchdog.com, December 8, 2011.
Jones, Charisse. “Airfares Up for Summer Travel, Likely to Keep Climbing.” USA Today, April 26, 2012.
________. “Is Spirit the Nation’s True Low-Cost Airline?” USA Today, October 18, 2012.
Knowledge@Wharton. “The Domino Effect: Will Airlines Follow One Another in the Consolidation Game?” knowledge.wharton.upenn.edu, February 20, 2008.
Koenig, David. “U.S. Airlines Make Money Again by Flying Less.” Associated Press, January 25, 2011.
_______. “DOT Says It Will Fine American over Vouchers.” Associated Press, February 28, 2011.
Kralev, Nicholas. “Airlines Refuse to Honor Mistake Fares.” Washington Times, January 11, 2010.
Kropff, Allison. “Jerry Meekins Denied Airline Refund After Diagnosed with Terminal Cancer; Spirit CEO Ben Baldanza Says It’s Company Policy.” wtsp.com, April 27, 2012.
Lovitt, Rob. “Spirit Raises Baggage Fees Again—Pay Early or Pay a Lot!” msnbc.msn.com, May 4, 2012.
Marks, Gene. “Pricing Lessons from the Airline Industry.” businessweek.com, April 26, 2010.
Marotte, Bertrand. “High Taxes Driving Tourists Away: IATA.” theglobeandmail.com, August 23, 2012.
Martin, Hugo. “Airlines’ Fuel Surcharges Far Outpacing Fuel Prices.” Los Angeles Times, July 23, 2012.
Martin, Timothy W., and Jennifer Levitz. “Oil Falls, but Surcharges Stay Aloft.” Wall Street Journal, August 11, 2011.
McCartney, Scott. “Bag of High-Tech Tricks Helps to Keep Airlines Financially Afloat.” Wall Street Journal, January 20, 2000.
_______. “What It Costs An Airline to Fly Your Luggage.” Wall Street Journal, November 25, 2008.
_______. “You Paid What for That Flight?” Wall Street Journal, August 26, 2010.
_______. “Now, Even the Cheap Seats on Airplanes Come with a Fee.” Wall Street Journal, November 3, 2011.
Michaels, Daniel. “Extra Airline Fees a Growth Market.” Wall Street Journal, May 31, 2011.
Mouawad, Jad, and Michelle Higgins. “Airlines Look to Limit Bumping.” New York Times, April 5, 2010.
_______. “After Bargains of Recession, Air Fares Soar.” New York Times, September 4, 2010.
Negroni, Christine. “More Fees, More Carry-Ons.” New York Times, March 28, 2011.
NV Flyer. “ATPCO Not Liable to Alitalia for Fare Coding Mistake.” nvflyer.wordpress.com, September 9, 2008.
Pearlstein, Steven. “Executives Raid the Tip Jar to Feed Their Piggy Banks.” Washington Post, April 9, 2008.
Perkins, Ed. “The Truth About Airline Fuel Surcharges.” USA Today, May 11, 2011.
Perone, Joseph R. “Airlines Have No Plans to Roll Back Fuel Surcharges.” Seattle Times, October 26, 2008.
Recio, Maria. “Want an Aisle Seat? Not for $2,000, Ralph Nader Tells American Airlines.” miamiherald.com, February 9, 2012.
Reed, Dan. “Fliers Go for Cheap Fares, with Al La Carte Fees for Bags, Food.” USA Today, November 12, 2008.
Schlangenstein, Mary. “Fliers Pay More Peak-Day Surcharges as U.S. Travel Demand Rises.” bloomberg.com, August 17, 2010.
Seaney, Rick. “Understanding Airline Ticket Prices: Why Your Seatmate’s Airfare Cost More (Or Less) Than Yours.” Farecompare.com, May 17, 2010.
_______. “Airfare Expert: How Taxes and Fees Make ‘Cheap’ Europe Flights Expensive.” USA Today, January 25, 2012.
Sharkey, Joe. “A Bonanza for Airlines as Taxes End.” New York Times, July 25, 2011.
_______. “With Fees Here to Stay, Trying to Crack the Code.” New York Times, September 12, 2011.
Silver, Nate. “Which Airports Have the Most Unfair Fares?” New York Times, April 6, 2011.
Smith, Oliver. “Fuel Surcharges Rise Twice as Fast as Oil Prices.” telegraph.co.uk, July 24, 2012.
Sokolow, Jese. “British Airways Launches ‘Know Me’ Customer Recognition Program.” Frequent Business Traveler, October 29, 2012.
Starmer-Smith, Charles. “Surcharges All But Paying Airlines’ Fuel Bills,” telegraph.co.uk, October 17, 2008.
Stellin, Susan. “Taxes and Fees Grow for Air Travelers.” New York Times, March 1, 2010.
_______. “Where ‘Free’ Costs a Lot.” New York Times, May 30, 2011.
Stoller, Gary. “All-business-class Airlines Take Off Despite Past Failures.” USA Today, May 28, 2008.
_______. “Airline Fees Reach $400 Mark, USA Today Survey Finds.” USA Today, September 20, 2011.
_______. “Airlines See Revenue Increase from Fees.” USA Today, September 20, 2011.
Yeo, Ghim-Lay. “Interview: Spirit Airlines Chief Executive Ben Baldanza.” flightglobal .com, April 26, 2012.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Airlines for America. “U.S. Airlines: An Economic Update.” airlines.org, March 2012.
Airline Tariff Publishing Company. “Life Cycle of the Fare.” Report, atpco.net, n.d.
ARC. “ARC Reports Lowest-Priced Air Tickets Are Purchased Six Weeks Before Flight.” Press statement, arccorp.com, January 17, 2012.
Calio, Nicholas E. “Remarks to the International Aviation Club.” Air Transport Association, September 27, 2011.
CAPA. “Why Google Doesn’t Need to Sell Air Fares. It’s All About Data. Facebook Will Be Next.” centreforaviation.com, July 2, 2010.
_______. “US Airlines’ Ancillary Revenues Continue to Grow, But at a Slower Pace for Legacy Carriers.” centreforaviation.com, November 15, 2011.
Cordle, Vaughn. “Mergers—the Best Solution for Network Airlines.” airlineforecasts.com, June 1, 2010.
Hazel, Bob, Aaron Taylor, and Andrew Watterson. “Airline Economic Analysis.” Oliver Wyman. Paper prepared for Raymond James Global Airline Conference, New York, NY, February 3, 2011.
Hazel, Bob, Tom Stalnaker, and Aaron Taylor. “Airline Economic Analysis.” Oliver Wyman, February 2012.
IdeaWorks. “Airline Revenue from Optional Services & Frequent Flier Programs Grows $20 Billion Since 2007.” Report. ideaworkscompany.com, August 29, 2012.
_______. “Ancillary Revenue Training Camp.” ideaworkscompany.com, September 12, 2012.
Mathematical Association of America. “The Crazy Math of Airline Ticket Pricing.” maa .org, September 2002.
Pan Am. “All Year Transatlantic Fares.” timetableimages.com, n.d.
PRNewswire. “American Airlines Introduces ‘Your Choice’ Services to Give Customers More Options, Greater Control Over Travel Experience.” Press statement, aa.com, June 15, 2010.
Ryanair. “Ryanair to Introduce EU261 Compensation Levy of [€]2.” Press statement, Ryanair.com, March 30, 2011.
Spirit Airlines. “Statement from Ben Baldanza, CEO of Spirit Airlines.” spirit.com, May 4, 2012.
US Department of Transportation. “BTS Releases 4th-Quarter 2011 Air Fare Data.” Report (BTS 21-12), April 30, 2012.
US Department of Transportation/Federal Aviation Administration. “Aircraft Weight and Balance Control.” (AC 120-27D), August 11, 2004.
US Department of Transportation/Office of the Inspector General. “New York Flight Delays Have Three Main Causes, but More Work Is Needed to Understand Their Nationwide Effect.” (AV-2011-007), October 28, 2010.
US Department of Transportation/Research and Innovative Technology Administration. “Annual US Domestic Average Itinerary Fare in Current and Constant Dollars.” bts .gov, n.d.
US Government Accountability Office. “Impact of Changes in the Airline Ticket Distribution Industry.” (GAO-03-749), July 14, 2003.
______. “Consumers Could Benefit from Better Information About Airline-Imposed Fees and Refundability of Government-Imposed Taxes and Fees.” (GAO-10-785), July 2010.
US Senate/Department of Homeland Security Appropriations Bill, 2012. (Senate Report 112-074), September 11, 2011.
Chapter 6: Sickening
BOOKS AND ARTICLES
Air Safety Week. “Special Report: Cabin Safety: Bodily Fluids a Fact of Life for In-Flight Heart Emergencies.” March 13, 2000.
Associated Press. “Dealing with Death at 30,000 Feet.” February 28, 2008.
______. “Swine Flu’s Spread Tracked Through Air Travel.” msnbc.msn.com, June 29, 2009.
Alcock, Charles. “Cabin Humidity Emerges as Service Differentiator for High-Yield Passengers.” ainonline.com, September 24, 2010.
Aleccia, JoNel. “Cats on a Plane? Allergy Sufferers Can’t Escape.” msnbc.msn.com, November 19, 2010.
Aviation Daily. “Germ Exposure Highest During Boarding, Deplaning.” aviationweek.com, May 5, 2008.
Bear, David. “Sky-High Stress: Are New Rigors of Air Travel Taking a Medical Toll?” postgazette.com, September 7, 2008.
Brown, Sally. “Eyes Wide Open.” Business Traveller, May 25, 2011.
Butler, Carolyn. “Air Travel Isn’t Sure to Make You Sick, but You Can Take Some Precautions.” Washington Post, January 3, 2011.
Clark, Andrew. “Airline’s New Fleet Includes a Cupboard for Corpses.” guardian.com.co.uk, May 10, 2004.
Clark, Duncan. “Business Class Fliers Leave Far Larger Carbon Footprint.” guardian.co.uk, February 17, 2010.
Cohen, Elizabeth. “Five Ways to Avoid Germs While Traveling.” cnn.com, November 7, 2008.
Crewdson, John. “How Many People Die on Airplanes?” Chicago Tribune, June 30, 1996.
Dakss, Brian. “Beware Airplane Water.” cbsnews.com, March 7, 2005.
Davis, Robert, and Anthony DeBarros. “In the Air, Health Emergencies Rise Quietly.” USA Today, March 12, 2008.
Donnelly, Sally B. “Travel: MedAire Is Everywhere.” Time, September 6, 2004.
The Economist. “Breathing More Easily.” September 17, 2009.
Fallows, James. “The Future of Flight.” travelandleisure.com, December 2003.
FlightGlobal. “In Focus: Manufacturers Aim for More Comfortable Cabin Climate.” flight global.com, March 19, 2012.
Gendreau, Mark. “Swine Flu and Your Health on a Plane.” cnn.com. April 30, 2009.
Gold, Jim. “Boeing Suit Settlement Stirs Jetliner Air Safety Debate.” msnbc.msn.com, October 6, 2011.
Gross, Samantha. “When Passengers Die on Planes, Everyday Flights Turn Macabre.” Seattle Times, February 28, 2008.
Hafner, Katie. “When Doctors Are Called to the Rescue in Midflight.” New York Times, May 23, 2011.
Heavey, Susan, and John Crawley. “Update 1—U.S. Warns Airline over Paint Chips in Water Tank.” Reuters, May 20, 2008.
Higgins, Michelle. “Need a Doctor in the Air? Fly with One.” New York Times, March 16, 2008.
______. “How Not to Get Sick from a Flight.” New York Times, March 2, 2011.
Hocking, M. B. “Passenger Aircraft Cabin Air Quality: Trends, Effects, Societal Costs, Proposals.” Chemosphere 41, no. 4 (August 2000): 603–15.
Independent. “Cathay Pacific Launches Campaign to Stop Toilet Blocking.” December 2, 2009.
Johnson, Julie. “United, Others Get Serious About Clean Planes.” chicagotribune.com, January 29, 2009.
Keates, Nancy, and Jane Costello. “How Safe Is Airline Water? Bring Your Own Bottle!” Wall Street Journal, November 1, 2002.
KGO-TV San Francisco. “Tests Show Contaminated Water on Airplanes.” abclocal.go.com, February 14, 2008.
_______. “Airlines We Don’t Have Test Results For.” abclocal.go.com, February 27, 2008.
Marcinkowski, Victoria. “Coffee, Tea, or Bacteria?” Science World, January 24, 2003.
Marquette University. “Marquette University Study Shows Radiation from Airport Scanners Extends into Organs; Still Lower than Health Standards.” marquette.edu, June 11, 2012.
Maynard, Micheline. “A Respiratory Illness: Airlines; Carriers Respond as Disease Raises Concerns over Air Circulation in Passenger Cabins.” New York Times, April 4, 2003.
McCartney, Scott. “Why Air Quality on Planes Can Seem Stagnant.” Wall Street Journal, July 16, 2009.
Michels, Jennifer. “Biden, FAA, DOT Weigh In on Swine Flu.” aviationweek.com, May 2, 2009.
Nair, Drishya. “North Carolina Couple Sues Airline for $100,000 for Cockroaches on Flight.” ibtimes.com, November 13, 2007.
New York Times. “Lawyer Infected with Tuberculosis Apologizes to Airline Passengers.” June 1, 2007.
Norton, Amy. “Is There Such a Thing as ‘Airplane Headache’?” Reuters, June 7, 2012.
Padilla, Adriana. “Airline Meals Prepared in Unsanitary Conditions, FDA Finds.” peter greenberg.com, June 30, 2010.
Parker-Pope, Tara. “What’s Really in That Seat-Back-Pocket.” New York Times, May 9, 2008.
Peterson, Barbara S. “Airplane Air Is No Riskier Than Other Closed Spaces, Study Says.” New York Times, October 4, 2010.
Reichman, Judith. “Germs on a Plane: Can You Get Sick Flying?” msnbc.msn.com, October 9, 2006.
Rosenkrans, Wayne. “Beating the Odds.” Flight Safety Foundation. Aerosafety World, May 2010.
Ruppel, Glenn, Jim Avila, and Mark Greenblatt. “Mice, Roaches Seen by FDA Inspecting Airline Food.” ABC News, November 16, 2012.
Smith, Lizzie. “Pilot Forced to Make Early Landing After All Ten Toilets Break.” dailymail .co.uk, November 25, 2009.
Sood, Suemedha. “Travelwise: Death on a Plane.” bbc.com, January 6, 2012.
Spengler, John D., et al. “In-Flight/Onboard Monitoring: ACER’s Component for ASHRAE 1262, Part 2.” National Air Transportation Center of Excellence for Research in the Intermodal Transport Environment, Final Report, April 2012.
Stoller, Gary. “Inspectors Find Safety Flaws Where Airline Food Is Prepared.” USA Today, June 27, 2010.
_______. “FDA Report Reveals Airline Food Could Pose Health Threat.” USA Today, June 28, 2010.
Stellin, Susan. “Practical Traveler; Assessing Air Quality Aloft.” New York Times, May 18, 2003.
Thomas, Geoffrey. “A Toxic Debate on Cabin Air.” atwonline.com, January 1, 2010.
Tito (username). “Aircraft Cleaning.” Airliners.net online discussion forum, January 3, 2007.
Vass, Beck. “Airlines Use Plastic Cutlery Up to 10 Times.” nzherald.co.nz, May 19, 2010.
Wall Street Journal. “Thinking of Drinking Airplane Water? Read This.” blogs.wsj.com, August 28, 2008.
Wright, Douglas. “6 Places Germs Breed in a Plane.” msnbc.msn.com, January 20, 2011.
Yancey, Kitty Bean. “The Germiest Parts of Plane Travel and How to Avoid Getting Sick.” USA Today, February 22, 2011.
Young, Alison. “People Shouldn’t Fly When They’re Sick, but They Do.” Atlanta Journal-Constitution, December 21, 2008.
________. “Reports of Sick Travelers Climb.” USA Today, July 27, 2010.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Association of Flight Attendants, AFL-CIO. “Aircraft Air Quality: What’s Wrong with It and What Needs to Be Done.” Report submitted to US House Committee on Transportation and Infrastructure, Subcommittee on Aviation, June 4, 2003.
Boeing Commercial Airplanes. “Cabin Air Systems.” boeing.com/commercial/cabinair, n.d.
Cocks, Robert, and Michele Liew. “Commercial Aviation In-Flight Emergencies and the Physician.” Emergency Medicine Australasia 19, no. 3 (June 2007): 286.
DeHart, R. L. “Health Issues of Air Travel.” Annual Review of Public Health, October 23, 2002.
DeJohn, C. A., Véronneau, S. J., Wolbrink, A. M., et al. “The Evaluation of In-Flight Medical Care Aboard Selected U.S. Air Carriers: 1996 to 1997.” Federal Aviation Administration, Office of Aviation Medicine. Technical report, (DOT/FAA/AM-0013), May 2000.
Delaune, E. F. III, R. H. Lucas, and P. Illig. “In-Flight Medical Events and Aircraft Diversions: One Airline’s Experience.” Aviation, Space and Environmental Medicine 74, no. 1 (January 2003): 62–68.
Finneran, Michael. “Thousand-Fold Rise in Polar Flights Hike Radiation Risk.” NASA .gov, February 18, 2011.
Gallagher, Nancy M., et al. “Air Travel—2010 Yellow Book.” Centers for Disease Control and Prevention, July 2009.
Gendreau, Mark A., and Charles DeJohn. “Responding to Medical Events During Commercial Airline Flights.” New England Journal of Medicine 346, no. 14 (April 4, 2002): 1067–073.
Harvey, Gordon, et al. “Air Travel by Passengers with Mental Disorder.” The Psychiatrist 28 (2004): 295–97.
Health Physics Society. “Radiation Exposure During Commercial Airline Flights.” Summary of multiple articles, hps.org, n.d.
HealthWatch/Commercial Aviation. “Stats Reveal Most Common In-Flight Medical Emergencies.” medaire.com, March/April 2001.
Hocking, M. B. “Indoor Air Quality: Recommendations Relevant to Aircraft Passenger Cabins.” American Industrial Hygiene Association Journal 59, no. 7 (July 1998): 446–54.
_______. “Passenger Aircraft Cabin Air Quality: Trends, Effects, Societal Costs, Proposals.” Chemosphere 41, no. 4 (August 2000): 603–15.
Hocking, Martin B., and Harold D. Foster. “Common Cold Transmissions in Commercial Aircraft: Industry and Passenger Implications.” Journal of Environmental Health Research 1, no. 3 (2004).
Hunt, Elwood H., and David R. Space. “The Airplane Cabin Environment: Issues Pertaining to Flight Attendant Comfort.” donaldson.com, n.d.
Hung, Kevin K. C., et al. “Predictors of Flight Diversions and Deaths for In-Flight Medical Emergencies in Commercial Aviation.” Archives of Internal Medicine 170, no. 15 (August 2010): 1401-402.
Kharas, Ruby J. “Air Line Hygiene in Civil Aviation: Jet Airways’ Perspective.” Indian Journal of Aerospace Medicine 46, no. 2 (2002): 39–43.
Liao, Mark. “Handling In-Flight Medical Emergencies.” Journal of Emergency Medical Services, jems.com, June 3, 2010.
Lindgren, Torsten, Kjell Andersson, and Dan Norbäck. “Perception of Cockpit Environment Among Pilots on Commercial Aircraft.” Aviation, Space and Environmental Medicine 77, no. 8 (August, 2006): 832–37.
Mangili, Alexandra, and Mark A. Gendreau. “Transmission of Infectious Diseases During Commercial Air Travel.” The Lancet 365 (March 2005): 989–96.
Mendis, Shanthi, Derek Yach, and Ala Alwan. “Air Travel and Venous Thromboembolism.” Bulletin of the World Health Organization 80, no. 5 (2002): 403–06.
Medline. “Abstracts for Management of Inflight (CQ) Medical Emergencies on Commercial Airlines.” (Abstracts 3, 4, 5, 8, 9), 1989–2003 (updated 2012). (uptodate.com/ contents/management-of-inflight-medical-emergencies-on-commercial-airlines)
Merck Manual. “Air Travel: Medical Aspects of Travel.” merckmanuals.com, February 2009.
National Research Council. “The Airliner Cabin Environment and the Health of Passengers and Crew.” December 6, 2001.
PRNewswire. “Thomson-Reuters-NPR Health Poll Finds Nearly One in Four Americans Would Refuse a Full Body Scan at Airport Security.” December 23, 2011.
Ruskin, Keith J., et al. “Management of In-Flight Medical Emergencies.” Anesthesiology 108, no. 4 (April 2008): 749–55.
Sand, Michael, Bechara Falk-Georges, Daniel Sand, et al. “Surgical and Medical Emergencies on Board European Aircraft: A Retrospective Study on 10,189 Cases.” National Center for Biotechnology Information. ncbi.nlm.nih.gov, January 20, 2009.
Scurr, J. H., et al. “Frequency and Prevention of Symptomless Deep-Vein Thrombosis in Long-Haul Flights: a Randomised Trial.” National Center for Biotechnology Information. ncbi.nlm.nih.gov, May 12, 2001.
Stockholm Environment Institute/Carbon Offset Research and Education (CORE). “Average Seat Room Based on Seat Class.” co2offsetresearch.org, 2010.
Transguard Group. “Spotless Record in the World of Hygiene.” Press release, Zaywa.com Business News, September 4, 2008.
US Department of Health and Human Services/Centers for Disease Control and Prevention. “Cockpit Card Notifying Public Health About Ill Passengers or Crew on Flights Arriving in the United States.” February 2007.
US Department of Health and Human Services/Food and Drug Administration/Inspections, Compliance, Enforcement and Criminal Investigations. “LSG SkyChefs: Warning Letter and Notice of Provisional Status.” (DEN-10-04 WL), December 10, 2009.
US Department of Transportation/Federal Aviation Administration. “Radiation Exposure of Air Carrier Crewmembers.” (FAA AC 120-52), March 5, 1990.
_______. “Inflight Medical Care: An Update.” (DOT/FAA/AM-97/2), February 1997.
_______. “Code of Federal Regulations: FAR Part 121 Sec. A121.1, effective May 12, 2004.”
_______. “Chicago O’Hare FSDO—Blue Water & Blue Ice.” Updated November 12, 2010.
US Environmental Protection Agency. “Fact Sheet: Aircraft Drinking Water Rule.” (EPA 816-F-08-011), March 2008.
_______. “Economic and Supporting Analyses for the Final Aircraft Drinking Water Rule. (EPA 816-R-09-007), October 2009.
_______. “Aircraft Drinking Water Rule.” October 19, 2009.
US General Accounting Office. “More Research Needed on the Effects of Air Quality on Airliner Cabin Occupants.” (GAO-04-54), January 16, 2004.
US House of Representatives/Committee on Transportation and Infrastructure/Subcommittee on Aviation. “Statement of Dr. Anne Schuchat, Acting Director, National Center for Infectious Diseases, Center for Disease Control and Prevention.” April 6, 2005.
Walkinshaw, Douglas S. “Germs, Flying and the Truth.” ASHRAE Journal 52, no. 4 (April 2010): 71–74.
World Health Organization. “Cosmic Radiation and Air Travel.” who.org, November 2005.
Zitter, Jessica Nutik, et al. “Aircraft Cabin Air Recirculation and Symptoms of the Common Cold.” Journal of the American Medical Association 288, no. 4 (July 2002): 483–86.
Chapter 7: No-Brainer
BOOKS AND ARTICLES
Abrams, Jim. “House Moves to Protect Air Passengers.” Associated Press, September 20, 2007.
Adams, Marilyn. “The DOT’s Growing Mountain of Airline Service Complaints.” USA Today, November 16, 2007.
Associated Press. “House Passes Aviation Bill, Targets Safety Rules.” USA Today, April 1, 2011.
_______. “Tarmac Nightmare Shows Delays Are Still a Problem.” October 31, 2011.
Aviation Daily. “Washington Lobbyists Cashing In on Regulatory, Financial Uncertainties.” aviationweek.com, April 22, 2011.
Bachman, Justin. “Airline Passengers’ Rights Delayed.” businessweek.com, March 26, 2008.
_______. “Continental Boss Raises the Flight Cancellation Bogeyman.” businessweek.com, March 9, 2010.
Bailey, Jeff. “JetBlue’s CEO Is ‘Mortified’ After Fliers Are Stranded.” New York Times, February 19, 2007.
_______. “An Air Travel Activist Is Born.” New York Times, September 20, 2007.
_______. “No Limit for Waits on Runways.” New York Times, September 26, 2007.
Bence, Dan. “Airline Passenger Rights Activist Kate Hanni Accuses Delta of Hacking Her Email.” petergreenberg.com, October 14, 2009.
Breyer, US Supreme Court Justice Stephen. “Airline Deregulation, Revisited.” business week.com, January 20, 2011.
Carey, Susan. “Seven Hours of Sitting and Waiting Leaves Northwest Passengers Near Breaking Point.” Wall Street Journal, April 28, 1999.
Cohn, Amy, and Peter Belobaba. “Still Stuck on the Tarmac.” forbes.com, August 13, 2009.
Compart, Andrew. “U.S. Airlines Blast Proposal for More Detailed Reporting of Fees.” Aviation Week, September 16, 2011.
Consumer Travel Alliance. “DOT Rulemaking on Final Stretch—Here’s Our Take on Expanded Tarmac Delay Rules.” consumertravelalliance.org, July 30, 2010.
Cooper, Aaron. “Spirit Airlines Adding ‘Unintended Consequences Fee.’ ” cnn.com, February 1, 2012.
Eggen, Dan. “Airline Lobbying Group to Hire Nicholas Calio, a Former Bush Aide, as CEO.” Washington Post, November 29, 2010.
Elliot, Christopher. “Can Airlines Police Themselves?” elliott.org, February 21, 2007.
_______. “JetBlue’s Apology.”elliott.org, February 21, 2007.
_______. “Transportation Department Steps Up Efforts in Aviation Consumer Protection.” elliott.org, January 17, 2010.
_______. “The Navigator: Tarmac-Delay Rule Gives Air Travelers More Respect.” Washington Post, September 21, 2010.
_______. “New Airfare Pricing Rule Challenges in Congress.” Seattle Times, February 7, 2012.
Goodwyn, Wade. “Aging Controllers, Lax Rules Trouble FAA.” npr.org, January 12, 2009.
Graham, Mark R. “Salaries Reach New High for Top Association CEOs.” ceoupdate.com, November 30, 2012.
Hughes, John. “Pilot-Rest Rules May Be 15 Times More Costly Than Projected, Airlines Say.” bloomberg.com, November 16, 2010.
Independent Traveler. “The Airline Passenger’s Bill of Rights.” independenttraveler.com, February 21, 2007.
Jenkins, Darryl. “DOT’s War Against the Airline Industry.” aviationweek.com, January 24, 2012.
Lovitt, Rob. “Airlines Cancel Flights Before Snow Flies.” msnbc.msn.com, February 10, 2011.
Lowy, Joan. “Gov’t Asking Why Airline Passengers Were Stranded.” Associated Press, August 12, 2009.
_______. “Ex-CEO Backs Limit on Leaving Passengers on Tarmac.” Associated Press, September 22, 2009.
_______. “Changes Coming to Prevent Tarmac Delays.” Associated Press, November 30, 2011.
Marr, Kendra, and Del Quentin Wilber. “Airlines Reject Guidelines on Delays; Time-Limits Plan Criticized in House.” Washington Post, September 27, 2007.
Mayerowitz, Scott. “Obama Administration Gets Tough on Airlines.” abcnews.go.com, May 6, 2010.
McCartney, Scott. “While Fliers Fume, Fewer Fines for Airlines.” Wall Street Journal, January 13, 2009.
_______. “How Snow (and Libyan Soldiers) Led to Airport Logjams.” Wall Street Journal, November 10, 2011.
Mitchell, Josh, and Susan Carey. “Airlines Face Big Fines for Delays.” Wall Street Journal, December 22, 2009.
Morgan, David. “Northwest Settles in Detroit Blizzard Lawsuit.” abcnews.go.com, January 9, 2001.
The New Yorker. “Talk of the Town: Dining Up.” July 22, 1961.
New York Times. “The Tarmac’s Madding Crowds.” Editorial, November 21, 2008.
The NV Flyer. “Airline Passenger ‘Bill of Rights’ Legislation Resurrected.” nvflyer.word press.com, April 26, 2009.
Pasztor, Andy. “Southwest’s Cozy Ties Triggered FAA Tumult.” Wall Street Journal, April 3, 2008.
Reed, Dan. “Airlines Grapple with Increased Regulatory Focus.” USA Today, September 23, 2010.
Sharkey, Joe. “Continental: Faced with Fines for Tarmac Strandings, We Will Cancel Flights.” joesharkeyat.blogspot.com, March 10, 2010.
_______. “Tough Rule Eliminates Most Tarmac Strandings.” New York Times, May 4, 2011.
Siegel, Robert. “Delta CEO Pushes for National Airline Policy That Lets ‘Free Market Work.’ ” npr.org, June 6, 2012.
Sniffen, Michael J. “Limits Sought for Waiting Time on Planes.” Associated Press, September 25, 2007.
Stellin, Susan. “U.S. Orders Airlines to State Fees More Clearly.” New York Times, April 20, 2011.
Stieghorst, Tom. “Flight Delay Issue Heats Up.” Sun-Sentinel, September 27, 2007.
Stoller, Gary. “Fliers Trapped on Tarmac Push for Rules on Release.” USA Today, July 28, 2009.
_______. “New Government Committee Supposed to Stick Up for Fliers.” USA Today, May 7, 2012.
Stoller, Gary, and Dan Reed. “Passengers Stranded on a Plane Really Are Stuck.” USA Today, August 12, 2009.
Wald, Matthew L. “Airlines Pay for Stranding Passengers.” New York Times, November 25, 2009.
Wald, Matthew L., and Micheline Maynard. “Behind Air Chaos, an FAA Pendulum Swing.” New York Times, April 13, 2008.
Washington Post. “A Flying Shame; The Federal Aviation Administration and The Airlines Forget Who The Customer Really Is.” Editorial, April 13, 2008.
Weinstein, Andrew. “Crossing the Finish Line on Hidden Airline Fees.” aviationweek.com, May 2, 2011.
Wilber, Del Quentin. “Airlines, FAA Under Fire on the Hill.” Washington Post, April 2, 2008.
Yamanouchi, Kelly. “Delta Objects to New Passenger Rules.” Atlanta Journal-Constitution, September 29, 2010.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Airlines for America. “Customers First 12-Point Customer Service Commitment.” airlines. org, November 24, 2011.
_______. “A4A Responds to Chairman Issa and Chairman Jordan Regarding Regulations That Have Harmed Job Growth in the Aviation Industry.” Letter, airlines.org, June 2, 2012.
_______. “The Case for a U.S. National Airline Policy.” airlines.org, March 2012.
Air Transport Association. “Statement on DOT Passenger Protections Rules.” Press statement, April 20, 2011.
_______. “Airline Customer Service Commitment.” June 17, 1999.
American Airlines. “Conditions of Carriage.” aa.com, n.d.
Calio, Nicholas. “Remarks to the Aero Club of Washington.” Air Transport Association, October 18, 2011.
CAPA. “Study Indicates Tarmac Rule Still Doing Damage.” centreforaviation.com, November 22, 2010.
Center for Responsive Politics. “Lobbying Airlines Industry Profile 2011.” opensecrets .org, n.d.
Continental Airlines. “Customer First.” continental.com, n.d.
Delta Air Lines. “Delta Air Lines Endorses DOT Inspector General’s Recommendations on Airline Service.” Press statement, October 25, 2007.
Jenkins, Darryl, and Joshua Marks. “Impact of Three-Hour Tarmac Delay Rules and Fines on Passenger Travel Time and Welfare.” The Airline Zone and Marks Aviation, July 20, 2010.
JetBlue. “Customer Bill of Rights and Tarmac Contingency Plan.” jetblue.com, n.d.
LaHood, Ray. “Letters to the Editors: Stranded on the Tarmac.” New York Times, May 6, 2011.
May, James C., “Airline Delays and Consumer Issues.” September 26, 2007.
PBS. Commanding Heights. The Battle for the World Economy. Directed by William Cran. Written by William Cran and Daniel Yergin. Episode 1. PBS Studios, 2002.
Siddiqi, Asif. “The Federal Aviation Administration and Its Predecessor Agencies.” US Centennial of Flight Commission, n.d.
US Court of Appeals. Air Transport Association v. Cuomo, 520 F.3d 218 (2d Cir. 2008).
US Department of Transportation. “New DOT Fact Sheet to Help Travelers Cope with Flight Delays.” (DOT 218-00), November 2, 2000.
_______. “Welcome to the Fast Lane: Outrage on Tarmac Delays—You Want to Know, DOT Wants to Know.” Official blog of the Secretary of Transportation, August 11, 2009.
_______. “Memorandum to Docket Re Meeting of General Counsel with Representatives of the Air Transport Association.” (DOT-OST-2007-0022), September 22, 2009.
_______. “Final Regulatory Impact Analysis of Rulemaking on Enhanced Airline Passenger Protections.” Final Regulatory Evaluation, December 17, 2009.
_______. Consent Order, “American Eagle Airlines, Inc. Violation of 14 CFR Part 259 and 49 U.S.C. §41712.” (OST-2011-0003), November 14, 2011.
_______. “New Airline Passenger Protections Take Effect This Week.” Press statement, (DOT 08-12), January 23, 2012.
_______. “January 2012 Passenger Airline Employment Rose 2.1 Percent from January 2011.” (BTS 16-12), March 28, 2012.
US Department of Transportation/Aviation Consumer Protection Division. “Consumer Protection of Air Travelers in the USA.” Slide presentation, August 19, 2008.
_______. “Fly-Rights; A Consumer Guide to Air Travel.” n.d.
US Department of Transportation/Federal Aviation Administration. “A Brief History of the FAA.” faa.gov/about/history/brief_history.
_______. “Update to FAA Historical Chronology: Civil Aviation and the Federal Government, 1926–1996.” faa.gov/about/media/1997-2011chronology.pdf (updated through December 2011).
_______. “FAA Proposes $330,000 Civil Penalty Against American Eagle Airlines.” Press statement, December 22, 2010.
_______. “FAA Issues Final Rule on Pilot Fatigue.” Press statement, December 21, 2011.
_______. “FAA Proposes $13.57 Million Civil Penalty Against Boeing Company.” Press statement, July 13, 2012.
US Department of Transportation/Office of the Inspector General. “Airline Customer Service Commitment.” Statement of Kenneth Mead, June 28, 2000.
_______. “Follow-Up Review: Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment.” (AV-2007-012), November 21, 2006.
_______. “Actions Needed to Minimize Long, On-Board Flight Delays.” (AV-2007-077), September 25, 2007.
_______. “Statement of Calvin L. Scovel III, Inspector General of U.S. Department of Transportation.” April 20, 2007.
US Department of Transportation/Office of the Secretary. “Enhancing Airline Passenger Protections, Advance Notice of Proposed Rulemaking.” (72 Fed. Reg. 65233), November 20, 2007.
_______. “Enhancing Airline Passenger Protections, Final Rule.” (74 Fed. Reg. 68983), December 30, 2009.
US Governmental Accountability Office. “Further Reform Is Needed to Address Long-standing Problems.” (GAO-02-821), July 9, 2001.
_______. “Consumers Could Benefit from Better Information About Airline-Imposed Fees and Refundability of Government-Imposed Taxes and Fees.” (GAO-10-785), July 14, 2010.
_______. “More Data and Analysis Needed to Understand Effects of Flight Delays.” (GAO-11-733), September 7, 2011.
US House of Representatives. “Bill Text of H.R. 3528.IH from 101st Congress (1989–1990).”
US House of Representatives/Committee on Transportation and Infrastructure/Subcommittee on Aviation. “Airline Passenger Rights, H.R. 780, and H.R. 908.” Hearing transcript, March 18, 1999.
US Senate. “Letter from US Sens. Barbara Boxer and Olympia Snowe to Secretary of Transportation Mary Peters.” January 22, 2008.
_______. “Bill Text of S. 213.IS from 111th Congress (2009–2010).”
Chapter 8: Escape
BOOKS AND ARTICLES
Ahles, Andrea. “American Airlines Touts Its Performance During Bankruptcy.” Star-Telegram (Fort Worth), May 12, 2012.
Alexander, Bryan. “Up in the Air Fantasies: What Does 10 Million Miles Get You?” Time, December 22, 2009.
Associated Press. “Cathay Pacific Cabin Crew Threatens No Smiles, No Booze in Pay Dispute with Hong Kong Airline.” December 13, 2012.
Aviation Daily. “Five Good Questions With United SVP-Airport Ops Scott Dolan.” avia tionweek.com, April 9, 2008.
Blomquist, Cord. “What Are Frequent Flyer Programs Really Worth?” marginalrevolution .com, November 5, 2005.
Bloomberg BusinessWeek. “Arriving on a Jet Plane.” businessweek.com, May 20, 2006.
Boehmer, Jay. “AA Ramps Up Personalization in Selling and Tailoring Services.” travelweekly.com, May 24, 2012.
Booth, Darren. “OMG! Elite United Passengers Will Be Boarding with the Masses.” CNBC, January 11, 2013.
Brancatelli, Joe. “Think You’re Special Because You Have Platinum Status?” portfolio.com, November 4, 2008.
_______. “A Classy Move: Delta and Continental Add Premium Seats.” portfolio.com, March 9, 2011.
Brett, Victoria. “Celebrity Chefs Preparing First-Class Airline Food.” Associated Press, April 25, 2008.
Charette, Robert N. “The Psychology of Comfortable Air Travel.” IEEE Spectrum, September 2008.
Cirillo, Greg. “Gulfstream G650. Rollout (Part One): Defining a Market for the Best.” World Aircraft Sales Magazine. avbuyer.com, August 2008.
_______. “Gulfstream G650 Rollout (Part Two): The G650 Program Takes Shape.” World Aircraft Sales Magazine. avbuyer.com, September 1, 2008.
Elliott, Christopher. “The Navigator: Frequent-Flier Programs’ Rules Spur Boom in ‘Mileage Consultants.’ ” Washington Post, February 22, 2010.
_______. “5 Fascinating Facts about the New United Airlines.” elliott.org, August 4, 2012.
Fabrikant, Geraldine. “Market for Corporate Jets Goes Into Free-Fall.” New York Times, December 24, 2008.
Frank, Robert. “Living Large While Being Green.” wsj.com, August 24, 2007.
Garrett, Jerry. “Ten Million Frequent Flier Miles: Actual Miles or Myth?” jerrygarrett .wordpress.com, January 1, 2010.
Glab, Jim. “Using Private Jets for Business Making a Quiet Comeback.” executivetravel magazine.com, May–June, 2011.
Grabell, Michael, and Sebastian Jones. “Review: Federal Program Used to Hide Flights from Public.” USA Today, April 10, 2010.
Grant, Kelli B. “How to Save on ‘Free’ Airline Tickets.” smartmoney.com, May 25, 2012.
Grose, Thomas. “Why the Snowpocalypse Is a Paradise for Private Jets.” Time, January 27, 2011.
Grossman, David. “Packed Planes, Older Fliers Spur Long Lavatory Lines.” USA Today, May 9, 2011.
Gulf News. “Oman Air Unveils Aircraft Lavatory Dubbed ‘Poshest in the Business.’ ” gulf news.com, October 7, 2009.
Harvard Business Review. “The Shrinking Space Between Airline Seats.” November 24, 2010.
InsideFlyer. “10-K Award Statistics.” insideflyer.com, n.d.
Jones, Charisse. “Airlines Up Chase for Corporate Traveler with New Come-ons.” USA Today, June 19, 2012.
Kesmodel, David. “Private Jets Tempt Rich in New Ways.” Wall Street Journal, April 3, 2012.
Kuang, Cliff. “A Peek Inside a Saudi Prince’s $485 Million Flying Palace.” Fast Company, June 5, 2009.
Levere, Jane L. “Airlines Focus Rewards on Those Who Pay More.” New York Times, October 17, 2011.
_____. “The Executive Lounge as a Distinctive Marketing Lure.” New York Times, February 20, 2012.
Levine, Shira. “How Singapore Airlines Keeps Its Brand Strong in An Age Where Everybody Hates Flying.” businessinsider.com, February 4, 2012.
Lichtblau, Eric. “Industry Set for Fight to Keep Corporate Tax Breaks.” New York Times, July 7, 2011.
Lynch, Kerry, and George Larson. “Investigators Seek Clues in G650 Crash.” Aviation Week, April 12, 2011.
MacNeille, Suzanne. “No Extra Points for This Quiz.” New York Times, June 8, 2012.
Mayerowitz, Scott. “Does Airline Food Always Have to Suck?” abcnews.com, March 1, 2010.
McCartney, Scott. “The Star Treatment: Flying Like Jennifer Aniston.” Wall Street Journal, April 1, 2008.
_______. “Which Airlines Are Generous With Frequent-Flier Award Seats and Which Aren’t.” Wall Street Journal, May 13, 2010.
McGinn, Daniel. “Making Airline Travel Feel Less Like Torture.” newsweek.com, March 15, 2008.
McKinley, Jesse. “Whatever Happened to First Class?” New York Times, February 10, 2012.
McMillan, Graeme. “British Airways Flight Attendants to Be Outfitted with iPads.” Time Techland, September 2, 2011.
McMillin, Molly. “TSA Rules Could Hurt Business Jets.” Wichita Eagle, January 8, 2009.
Meyer, George. “The Privileged Few.” The New Yorker, May 25, 2009.
Millbank, Dana. “Auto Execs Fly Corporate Jets to D.C., Tin Cups in Hand.” Washington Post, November 20, 2008.
Mouawad, Jad. “Taking First-Class Coddling Above and Beyond.” New York Times, November 20, 2011.
_______. “Beyond Mile-High Grub: Can Airline Food Be Tasty?” New York Times, March 10, 2012.
Mutzabaugh, Ben. “5,962 Flights: United Frequent-flier Tops 10 Million Miles.” USA Today, July 12, 2011.
Negroni, Christine. “For Many Carriers, Business Class Is the Premium Choice.” New York Times, May 4, 2011.
_______. “Air Security Could Involve Private Jets.” New York Times, January 5, 2009.
Nicas, Jack. “The Long, Slow Death of the First Class Seat.” Wall Street Journal, July 19, 2012.
Noel, Josh. “Be Savvy About Seating.” Chicago Tribune, May 3, 2011.
Pew, Glenn. “NTSB Prelim On G650 Crash.” avweb.com, April 7, 2011.
Phillips, Matt. “Barbarians at the Gate? Elite Fliers Bemoan ‘Gate Lice.’ ” blogs.wsj.com, October 20, 2008.
Reuters. “Private Jets Boom As Unrest Sweeps Mideast.” March 31, 2011.
_______. “Etihad Raises Hens, Bees to Beat Competition.” June 21, 2012.
Sharkey, Joe. “Travel Bug: A Million Miles vs. a Few More Smiles.” New York Times, January 13, 2008.
_______. “On the Road: You Still Fly Commercial? That’s So Down Market.” New York Times, June 17, 2008.
Stellin, Susan. “Airlines’ New Cash Cow: Frequent Flier Programs.” New York Times, April 1, 2008.
Stoller, Gary. “All-Business-Class Airlines Take Off Despite Past Failures.” USA Today, May 29, 2008.
Teague, Lettie. “Are the Wines in First Class Truly First-Rate?” Wall Street Journal, September 4, 2010.
Thurber, Matt. “Restoring Business Aviation’s Image.” bjtonline.com, June 1, 2010.
Van Riper, Tom. “How to Travel Like the Pros.” Forbes, May 16, 2008.
Wall Street Oasis. “Hey Pal, Are You a Wannabe Working Stiff, Or are You a Player?” wall streetoasis.com, October 16, 2010.
Walton, John. “The Lie-Flat Lie: Business Class Lie-Flat Seats Vs Fully Flat Beds.” Australian Business Traveller. ausbt.com, April 12, 2012.
Watson, Blair. “Your Private Air Travel Options Are Growing.” msnbc.msn.com, April 16, 2008.
Winship, Tim. “Elite Status: The Ultimate Frequent Flier Perk.” USA Today, March 13, 2008.
Yamanouchi, Kelly. “Delta Pitching Discount First Class Upgrades.” Atlanta Journal-Constitution, May 24, 2011.
Zoglin, Richard, and Christine Lim. “Frequent Flyer Seats: Sorry, All Full.” Time, June 10, 2010.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
CAPA. “What’s Driving the World’s Busiest Airports?” centreforaviation.com, March 31, 2011.
Consumer Reports. “Best and Worst Airlines.” June 2011.
Collins, Chuck, Sarah Anderson, and Dedrick Muhammad. “High Flyers: How Private Jet Travel Is Straining the System.” Institute for Policy Studies, June 2008.
FrequentFlier. “History of Loyalty Programs.” frequentflier.com, n.d.
IdeaWorks. “Value Airlines Offer Best Seat Award Availability, British and United Improve Most Among Majors.” Report, ideaworkscompany.com, May 17, 2012.
Petersen, Randy. “History of Frequent Flyer Programs.” frequentflyerservices.com, May 2001.
Sorensen, Jay. “Loyalty by the Billions: IdeaWorks Analyzes How Frequent Flier Programs Pour Cash Into Airline Coffers.” Loyalty Marketing Report Series, 2011.
The Travel Insider. “Who Flies First Class Anymore?” thetravelinsider.info, October 6, 2006.
United Airlines. “Million Miles and Beyond Rewards.” united.com, n.d.
Chapter 9: Three Unimaginable Things That Changed Everything
BOOKS AND ARTICLES
ABC News. “TSA Fact Sheet: Amid Checkpoint Confusion, Some Real Numbers from the Airport.” abcnews.go.com, November 22, 2010.
Adams, Marilyn, Barbara De Lollis, and Barbara Hansen. “Fliers in for Pain as Airlines Pack It In.” USA Today, June 4, 2008.
Airline Weekly. “The Ryan King.” April 9, 2012.
Anders, George. “Why Rivals Don’t Copy Southwest’s Hedging.” Wall Street Journal, May 28, 2008.
Associated Press. “US Airways Pilots: We’re Pressured to Cut Fuel.” July 17, 2008.
Aviation Daily. “Half of LCCs Have Evolved into ‘Hybrids,’ New Study Says.” aviationweek .com, May 8, 2008.
_______. “Study Finds 12,000 Laptops Lost or Stolen Each Week.” aviationweek.com, July 9, 2008.
_______. “Pratt & Whitney Growing EcoPower Engine Wash Business.” Market briefing, aviationweek.com, January 21, 2011.
Baskas, Harriet. “Free Meals on Planes Fly into the Sunset.” msnbc.msn.com, October 12, 2010.
_______. “How the Airport Experience Has Changed Since 9/11.” USA Today, September 7, 2011.
Bloomberg News. “Fuel Expense Is Forecast to Erase 62% of Profit for Airlines.” New York Times, March 20, 2012.
Blumenfeld, Laura. “The Flight Watchmen.” Washington Post Magazine, June 22, 2008.
Borman, Laurie. “A Day in the Life of an Airline Meal.” news.travel.aol.com, July 22, 2010.
Carey, Susan, and Andy Pasztor. “Nonstop Flights Stop for Fuel.” Wall Street Journal, January 11, 2012.
Cauchi, Marietta. “In Midst of Crisis, Advantage to Budget Carriers.” Wall Street Journal, June 18, 2012.
Church, Aaron M. U. “Capital Defenders.” airforce-magazine.com, December 2012.
Consumer Reports. “Air Security: Why You’re Not As Safe As You Think.” consumerreports .org, February, 2008.
Davis, Aaron. “Scrambling at the Siren’s Call.” Washington Post, August 10, 2008.
Dickler, Jessica. “Post 9/11 Travel: What Airport Security Costs Us.” cnn.com, September 8, 2011.
The Economist. “What’s the TSA’s Current Failure Rate?” economist.com. January 2, 2011.
Frank, Thomas. “Airports Seek Millions to Screen Few.” USA Today, March 5, 2008.
_______. “Anxiety-detecting Machines Could Spot Terrorists.” USA Today, September 18, 2008.
_______. “TSA’s ‘Behavior Detection’ Leads to Few Arrests.” USA Today, November 18, 2008.
_______. “Poll: 70% Applaud Air-Security Effort.” USA Today, December 8, 2008.
Freed, Joshua. “Airlines Cut Small Jets as Fuel Prices Soar.” Associated Press, November 25, 2011.
Goldberg, Jeffrey. “Why Cavity Bombs Would Make the TSA Irrelevant.” theatlantic.com, November 21, 2010.
Grabell, Michael. “Crimes by Air Marshals Raise Questions About Hiring.” USA Today, November 12, 2008.
Green, Heather. “Security Wait Times for All Major U.S. Airports.” farecompare.com, August 5, 2011.
Greenemeier, Larry. “Screening Test: Are al Qaeda’s Airline Bombing Attempts Becoming More Sophisticated?” scientificamerican.com, May 9, 2012.
Halsey III, Ashley. “New Guidance System for Skies Could Face Delays.” Washington Post, July 3, 2011.
Jansen, Bart. “More People Being Caught with Guns at Airports.” USA Today, January 8, 2012.
Johnson, Keith, and Siobhan Gorman. “Bomb Implants Emerge as Airline Terror Threat.” Wall Street Journal, July 7, 2011.
Jones, Jeffrey. “In U.S. Air Travelers Take Body Scans in Stride.” gallup.com, January 11, 2010.
Jones, Rhys, and Chris Wickham. “Exclusive: American Airlines’ $30 Million London Town House.” Reuters, December 14, 2011.
Karp, Aaron. “US Majors Had Profitable 2011 Despite $2 Billion AMR Loss.” atwonline .com, February 21, 2012.
King, Ledyard. “About $400,000 in Coins Forgotten at TSA Checkpoints in 2010.” USA Today, January 11, 2012.
Lowy, Joan. “Pilots Complain Airline Restricts Fuel to Cut Cost.” Associated Press, in USA Today, August 8, 2008.
MacVicar, Sheila. “Al Qaeda Bombers Learn from Drug Smugglers.” cbsnews.com, September 28, 2009.
Mapes, Diane. “Private Piercings Raising Public Alarm: TSA Advises Removing Nipple Rings and Other Personal Jewelry Before Flying.” msnbc.msn.com, May 15, 2008.
Martin, Hugo. “10 Years After 9/11, the Airline Industry Is Looking Up.” Los Angeles Times, September 10, 2011.
_______. “Amid Criticism, TSA Finds Weapons in Walker and Stuffed Animals.” Los Angeles Times, May 13, 2012.
Matlack, Carol. “Younger Fleets Boost Non-U.S. Airlines.” businessweek.com, June 2, 2008.
Mayerowitz, Scott. “Virgin America CEO Looks to Make Flying Fun Again.” sfgate.com, November 25, 2011.
Maynard, Micheline. “To Save Fuel, Airlines Find No Speck Too Small.” New York Times, June 11, 2008.
McCartney, Scott. “Unusual Route: Discount Airlines Woo Business Set.” Wall Street Journal, February 19, 2008.
_______. “The Gap Between Airlines Is Shrinking.” Wall Street Journal, February 17, 2011.
Miller, David. “22 Things We Miss About Travel Before 9/11.” matadornetwork.com, September 12, 2011.
Millman, Gregory J. “Delta Refines a Fallacy.” Wall Street Journal, May 15, 2012.
Mola, Roger. “Then & Now: A Weighty Matter.” Air & Space Magazine, February 2009.
Mouawad, Jad. “Pushing 40, Southwest Is Still Playing the Rebel.” New York Times, November 20, 2010.
_______. “The Challenge of Starting an Airline.” New York Times, May 25, 2012.
NBC News. “Gun Parts, Ammo Found Hidden Inside Stuffed Animals at Rhode Island Airport.” msnbc.msn.com, May 9, 2012.
Negroni, Christine. “Air Security Could Involve Private Jets.” New York Times, January 6, 2009.
_______. “Questioning Safety of Heavy Passengers on Planes.” New York Times, May 7, 2012.
New York Times. “We’ll Have to Check, Sir.” Editorial, May 15, 2008.
Pae, Peter. “Low-Cost Airfares Flying Under Radar.” chicagotribune.com, May 19, 2008.
Prada, Paulo. “Low-Fare Airlines Discount Growth Plans.” Wall Street Journal, June 19, 2008.
Reed, Dan. “High-Priced Fuel Scares Airlines.” USA Today, March 24, 2008.
_______. “Southwest Airlines Adds Cities, Courts Business Travelers.” USA Today, December 26, 2008.
_______. “Chicken Parts As Jet Fuel? Pond Scum? It’s Possible.” USA Today, January 27, 2009.
_______. “Low-Cost Airlines Grab 30% of Travel Market vs. Full-Price Rivals.” USA Today, November 9, 2009.
Reed, Dan, and Barbara Hansen. “Some of USA’s Busiest Airports to Lose 10% of Domestic Flights.” USA Today, June 30, 2008.
Reuters. “Texas Passes Airport ‘Anti-Groping’ Bill.” June 28, 2011.
Saad, Lydia. “ ‘Grin and Bear It’ Is Motto for Most Air Travelers.” Gallup News Service, September 6, 2006.
Schillinglaw, James. “Travel Leaders Survey Finds Higher Satisfaction with Airport Security.” travelpulse.com, June 11, 2012.
Schlangenstein, Mary. “Southwest Fights ‘Cost Enemy’ After AMR Bankruptcy Filing.” bloomberg.com, December 6, 2011.
Schneier, Bruce. “A Waste of Money and Time.” New York Times, November 23, 2010.
_______. “Stop the Panic on Air Security.” cnn.com, January 7, 2011.
Searles, Robert. “Maintaining for Fuel Efficiency.” Aviationweek.com, October 26, 2006.
Segal, David. “Don’t Come Crying to This Airline.” New York Times, March 29, 2009.
Sharkey, Joe. “The Terrorist Watch List, Jumbled in Translation.” New York Times, September 2, 2008.
_______. “Screening Protests Grow as Holiday Crunch Looms.” New York Times, November 15, 2010.
_______. “Playing Simon Says at Airport Security.” New York Times, March 28, 2011.
Smith, Patrick. “Ten Years After 9/11, Airport Security Still Not Getting It.” salon.com, April 19, 2011.
Stoller, Gary. “Spirit Airlines Is Cheap and CEO Ben Baldanza’s Proud of It.” USA Today, June 22, 2009.
_______. “Taking a Trip Can Be a ‘Degrading’ Experience for Fliers.” USA Today, January 26, 2012.
Sullivan, Eileen. “Fed’s Secret No-Fly List More Than Doubles in a Year.” Associated Press, February 2, 2012.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
“American Airlines Letter to Dispatchers (re ‘Fuel Discussions’),” alliedpilots.org, July 7, 2008. (alliedpilots.org/public/fuel_discussions_dispatch_letter081308.pdf )
Bennett, Randy, Patrick Murphy, and Jack Schmidt. “A Competitive Analysis of an Industry in Transition.” Gerchick-Murphy Associates, LLC., Report, July 2007.
Boeing Commercial Airplanes. “767 Fun Facts.” n.d. (boeing.com/commercial/767family/ pf/pf_facts.html)
CAPA. “There Will Be Blood: Oil Prices Beyond Imagination.” centreforaviation.com, May 22, 2008.
_______. “Unstoppable and Irreversible: LCCs Spread Around the World: Regional Round-Up.” centreforaviation.com, December 2, 2009.
_______. “Ryanair Raises Full Year Result Outlook as Profits Increase and Yields Improve.” centreforaviation.com, November 2, 2010.
_______. “Security, Cancellations to Cost U.S. Airlines: View from America Pt. I.” centre foraviation.com, December 20, 2010.
_______. “Virgin America Closes 3Q Facing Stiff Headwinds for 2012, but Still Breaking Even.” centreforaviation.com, December 28, 2011.
Heimlich, John. “Coping with Sky-High Jet Fuel Prices.” Air Transport Association, April 21, 2008.
_______. “The Price of Jet Fuel and Its Impact on U.S. Airlines.” Air Transport Association, 2011.
J.D. Power and Associates. “Customer Satisfaction with Airlines Increases for a Second Consecutive Year.” Press statement, June 8, 2011.
Johnson, Eric, and Joseph M. Hall. “Enhancing Service at Southwest Airlines.” Dartmouth College/Tuck School of Business, 2009.
Mirza, Mansoor. “Economic Impact of Airplane Turn-Times.” The Boeing Company Aero Magazine (fourth quarter), 2008.
MIT Global Airline Industry Program. “Airline Industry Overview.” mit.edu, n.d.
Newport, Frank, and Steve Ander. “Americans’ Views of TSA More Positive Than Negative.” Gallup, Inc., August 8, 2012.
Ponemon Institute/Dell. “Airport Insecurity: The Case of Lost Laptops.” U.S. research, June 30, 2008.
PR Newswire. “Thomson Reuters-NPR Health Poll Finds Nearly One in Four Americans Would Refuse a Full Body Scan at Airport Security.” prnewswire.com, December 23, 2011.
US Department of Homeland Security/Transportation Security Administration. “Myth Buster: TSA’s Watch List Is More Than One Million People Strong.” Report, n.d.
_______. “Screening Statistics: Facts and Figures for 2006.” Report, n.d.
US Department of Transportation/Office of the Inspector General. “Emergency and Minimum Fuel Declarations on Flights Into Newark Liberty International Airport.” Congressional briefing, February 12, 2008.
US Department of Transportation/Research and Innovative Technology Administration. “Airline Fuel Cost and Consumption (All Majors—Scheduled).” January 2000– October 2011 (published monthly).
_______. “A Decade of Change in Fuel Prices and U.S. Domestic Passenger Aviation Operations.” Special Report, March 2012.
_______. “Table 2-16b: Prohibited Items Intercepted at Airport Screening Checkpoints.” 2010.
US Government Accountability Office. “Terrorist Acts Demonstrate Urgent Need to Improve Security at the Nation’s Airports.” (GAO-01-1162T), September 20, 2001.
_______. “Despite Industry Turmoil, Low Cost Airlines Are Growing and Profitable.” (GAO-04-837T), June 3, 2004.
_______. “Initial Small Community Air Service Development Projects Have Achieved Mixed Results.” (GAO-06-21), November 30, 2005.
_______. “Potential Mergers and Acquisitions Driven by Financial and Competitive Pressures.” (GAO-08-845), July 31, 2008.
_______. “Vulnerabilities in, and Alternatives for, Preboard Screening Security Operations.” (GAO-01-1171T), September 25, 2011.
Chapter 10: Forecast: Cloudy with Some Signs of Clearing
BOOKS AND ARTICLES
Airline Weekly. “The Crazy People Are Gone.” September 24, 2012.
American Aviation Institute. “Consumer Regulation and Taxation of the U.S. Airline Industry.” aviationinstitute.org, November 16, 2011.
Avon, Natalie. “Pilot Holds Flight for Man Going to See Dying Grandson.” cnn.com, January 14, 2011.
Baskas, Harriet. “Better Than a Key Chain.” USA Today, September 5, 2006.
Carey, Susan. “Airlines Face September Stall: Worries About Weaker Travel Ahead Have Wall Street Paring Earnings Forecasts.” Wall Street Journal, August 31, 2012.
Cranky Flier. “What Airlines Spend on Food.” crankyflier.com, July 12, 2010.
Elliott, Christopher. “The Travel Industry Shows Its Kinder, Gentler Side.” Washington Post, December 15, 2011.
Epstein, Edward, and Benjamin Pimentel. “SFO Reaches for the Sky.” sfgate.com, August 17, 1997.
Halsey, Ashley III. “NextGen Air Traffic Control System Behind Schedule and Over Budget.” Washington Post, September 12, 2012.
Hinton, Christopher. “Airlines Uneasy Over Costly Bid to Replace Radar.” marketwatch. com, May 19, 2011.
Jones, Charisse. “Fliers More Satisfied with Airlines, New Survey Says.” USA Today, June 19, 2012.
Krystal, Becky. “On Planes, the Future Is Now. Sort Of.” Washington Post, August 31, 2012.
LaGanga, Maria, and Dan Weikel. “When It Comes to Amenities, San Francisco Airport Soars Above the Competition.” Los Angeles Times, July 3, 2011.
Levin, Alan. “NextGen FAA Contracts Are $4.2 Billion over Budget, GAO Says.” bloomberg. com, February 16, 2012.
Lowy, Joan. “Court Denies Bid by Spirit, Southwest Airlines to Block Consumer Protection Regulations.” Associated Press, July 24, 2012.
McCartney, Scott. “Flying on a Wing and a Prayer.” Wall Street Journal, March 10, 2011.
Mouawad, Jad. “Service Cuts May Follow Merger of Airlines.” New York Times, February 14, 2013.
Mutzabaugh, Ben. “Southwest Pilot Holds Flight for Grieving Grandfather.” USA Today, January 17, 2011.
Nicas, Jack, and Daniel Michaels. “The Self-Service Airport.” Wall Street Journal, August 27, 2012.
Reuters. “No End Yet to U.S. Jetliner Buying Spree.” September 5, 2012.
Sanders, Peter. “Airlines Promise: It Will Get Better.” Wall Street Journal, May 23, 2011.
Sanderson, Bill. “La Guardia Flights Delayed When Dog Flees Delta Jet and Sprints to Runway.” New York Post, April 26, 2012.
Smith, Aaron. “Airports Cash in on Flight Delays.” cnn.com, July 2, 2008.
Stellin, Susan. “Yes! Download that Airline App.” New York Times, February 29, 2012.
Sullivan, Mark. “Best (and Worst) Tech Airports.” pcworld.com, December 14, 2011.
Yu, Roger. “More Airport Restaurants Open Closer to Gates and Fliers.” USA Today, January 4, 2011.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Airports Council International/North America. “2010 ACI-NA Airport Concessions Benchmarking Survey.” Presented at Phoenix, AZ, November 8, 2010.
_______. “ACI-NA Economic Bulletin.” July 2012.
Airline Media. “Significant Facts.” umbrellamedia.com.
Airlines International. “Cutting Catering Costs.” iata.org, February–March 2010.
Air Transport Association. “The Economic Climb-Out for US Airlines: Global Competitiveness and Long-Term Viability.” Presented at the ATA Economics meeting, Washington, DC, September 21, 2011.
Borenstein, Severin. “On the Persistent Financial Losses of US Airlines: A Preliminary Exploration.” Working Paper 16744. National Bureau of Economic Research, Cambridge, MA, January 2011.
CAPA. “A Decade of Change for the Global Airline Industry: A New and Altered Realty in the Rankings.” centreforaviation.com, July 18, 2011.
_______. “Aviation’s Lost Decade? 9/11 and Beyond. Cause for Optimism in the Wake of 9/11 Changes.” centreforaviation.com, September 9, 2011.
HNTB Corp. “Evolving Airport Can Make Travel More Enjoyable.” America THINKS Aviation Survey, 2012.
_______. “2012 ACI/IPI Parking Survey Results.” leighfisher.com, April 2012.
Miller, Richard K. “The 2011–2012 Travel & Tourism Market Research Handbook.” May 2011.
PRWeb. “America THINKS: Making Air Travel Fun Again.” prweb.com, January 26, 2012.
Transportation Research Board. “Resource Manual for Airport In-Terminal Concessions.” ACRP Report 54. trb.org, 2011.
United Airlines. “United Invests in the Future, Places Order for Next-Generation Aircraft.” Press release, December 8, 2009.
US Department of Transportation/Federal Aviation Administration. “Next Generation Air Transportation System.” Fact sheet, December 18, 2008.
US Department of Transportation/Office of the Inspector General. “Audit. Status of Transformational Programs and Risks to Achieving NextGen Goals.” (AV-2012-094), April 23, 2012.
_______. “Aviation Industry Performance: A Review of the Aviation Industry, 2008–2011.” Controlled correspondence, (2012-029), September 24, 2012.
AFTERWORD
BOOKS AND ARTICLES
Airline Weekly. “Running Up the Score.” airlineweekly.com, February 10, 2014.
Associated Press. “At a Glance: Airlines Put More Seats on Planes.” October 15, 2013.
_______. “Cellphone Calls on Planes: Government Agencies Differ on Rule Change.” nbcnews.com, December 12, 2013.
Bachman, Justin. “Airlines Trash the DOJ’s Antitrust Lawsuit but a Settlement Is Still Possible.” Businesweek.com, August 15, 2013.
_______. “As Airlines Look for More to Sell, Your Comfort Is Their Merchandise.” Busines week.com, June 4, 2013.
Belvedere, Matthew J., and Philip LeBeau. “Weather Flight Disruptions Cost $1.4 Billion: Data.” CNBC.com, January 8, 2014.
Birnbaum, Michael. “Pope Suspends Bishop over Lavish Spending.” The Washington Post, October 24, 2013.
Carey, Bill. “A4A: U.S. Airlines Manage ‘Paper Thin’ Profits.” AINonline.com, August 26, 2013.
Carey, Susan. “First Airline Offered No Frills, Many Thrills.” The Wall Street Journal, December 30, 2013.
CNN. “What Happened with Asiana Flight 214?” July 12, 2013.
Davies, Alex. “Airlines Are Racing to Let You Use Your Electronic Devices During Takeoff and Landing.” Businessinsider.com, October 31, 2013.
Freed, Joshua. “Delta Retires Last DC-9, Oldest Plane in US Fleet.” Associated Press, January 7, 2014.
_______. “New Seats Let Airlines Squeeze in More Passengers.” Associated Press, October 15, 2013.
Halsey III, Ashley. “Bar Code Tags Help Airlines Cut Lost Baggage Claims.” Washington post.com, January 10, 2014.
Huston, Caitlin, and Sarah E. Needleman. “Fliers Sound Off to the FCC About In-Flight Cellphone Use on Planes.” The Wall Street Journal, January 15, 2014.
Jones, Charisse. “Airline Seats Get a Makeover.” USA Today, August 27, 2013.
_______. “JetBlue Launches Premium Brand Called Mint,” USA Today, September 30, 2013.
Jones, Charisse, and Barbara Hansen. “Airfares Have Risen Across the USA.” USA Today, November 25, 2013.
Kang, Cecilia. “After Backlash on Plan to Allow In-Flight Calls, FCC Chief Backs Off.” The Washington Post, November 22, 2013.
Kang, Cecilia, and Ashley Halsey. “U.S. Considers Cellphones on Flights but No Calls.” The Washington Post, December 12, 2013.
Koenig, David. “Judge Moves Airline Merger Step Closer to Takeoff.” Associated Press, November 27, 2013.
Levere, Jane L. “Old Slogan Returns as United Asserts It Is Customer-Focused.” The New York Times, September 20, 2013.
Levine-Weinberg, Adam. “Why Delta Air Lines Soared 128% in 2013, and Can It Keep Rising?” The Motley Fool, Fool.com, December 30, 2013.
Levisohn, Ben. “Airline Stocks: Now Safe for Flying?” Barrons.com, January 9, 2014.
The Local. “‘Lavish’ Bishop Flies Ryanair for Pope Talks.” thelocal.de, October 14, 2013.
Martin, Hugo. “Airline Safety Performance Continues to Soar.” Latimes.com, January 12, 2014.
_______. “American Airlines’ Former CEO Gets $17-Million Severance Package.” Latimes.com, December 11, 2013.
Mayerowitz, Scott. “Airlines Go On a Record New Jet Shopping Spree,” Associated Press, January 9, 2014.
_______. “Airlines Promise a Return to Civility, For a Fee,” Associated Press, September 30, 2013.
_______.“Most Air Travelers Opposed to In-Flight Calls, New Poll Finds.” Associated Press, December 11, 2013.
_______. “Spirit Airlines Mulls Tying Fees to Flight Demand.” Associated Press, October 31, 2013.
McCartney, Scott. “The Best (And Worst) Airlines of 2013.” The Wall Street Journal, January 9, 2014.
_______. “United Angers Frequent Fliers by Calling Some ‘Over-Entitled,’” blogs.wsj.com, May 21, 2012.
McWhirter, Alex. “Emirates Eyes 11-Across Seating on A380.” businesstraveller.com, June 11, 2013.
Mouawad, Jad, and Christopher Drew. “Airline Industry at Its Safest Since the Dawn of the Jet Age.” The New York Times, February 11, 2013.
Mouawad, Jad, and Martha C. White. “On Jammed Jets, Sardines Turn on One Another.” The New York Times, December 22, 2013.
Mutzabaugh, Ben. “In-flight Calls? Here’s What the Airlines Think.” USA Today, November 22, 2013.
Negroni, Christine. “First-Class Care for Passengers Flying Coach,” The New York Times, November 14, 2013.
Ostrower, Jon, and Daniel Michaels. “The Incredible Shrinking Plane Seat.” The Wall Street Journal, October 23, 2013.
Reed, Ted. “Airlines, Not Yet Where They Want to Be, Make 21 Cents Per Passenger.” Forbes.com, February 25, 2013.
Reuters. “Ryanair Unveils New ‘Be Nice’ Strategy.” September 20, 2013.
Richtel, Matt. “At Virgin America, a Fine Line Between Pizazz and Profit.” The New York Times, September 7, 2013.
Shankman, Samantha. “JetBlue Launches High-Speed InFlight Wi-Fi.” finance.yahoo.com, December 12, 2013.
Sharkey, Joe. “As Fliers Chase Low Fares, Fees for the Extras Add Up.” The New York Times, April 29, 2013.
Solon, Daniel. “Enhanced Aircraft Still Pack Fliers In.” The New York Times, November 14, 2013.
Stellin, Susan. “Craving Wi-Fi, Preferably Free and Really Fast.” The New York Times, May 1, 2013.
Wald, Matthew L. “FAA Allows Use of Electronic Devices Throughout Flights.” The New York Times, October 31, 2013.
INDUSTRY, GOVERNMENT, AND OTHER MATERIALS
Air Canada Rouge. “Want to Join the Rouge Crew?” PRNewswire, January 14, 2014.
_______. “Air Canada Rouge Crew Reaches 200.” Media Release, December 2, 2013.
Airlines for America. “A4A Calls for National Airline Policy to Boost Global Competitiveness.” Press Statement, July 18, 2012.
_______. “A4A Projects 25 Million Passengers Will Travel on U.S. Airlines During 2013 Thanksgiving Season.” Press Statement, November 7, 2013.
_______. “U.S. Airlines and the Quest to Reinvest.” Slideshares, November 7, 2013, and March 9, 2014.
_______. “U.S. Airlines Achieve 2 Percent Net Profit Margin in First Half of 2013.” Press Statement, August 22, 2013.
The Boeing Company. “777 Family –777-200/-200ER Technical Characteristics.” boeing.com, n.d.
Delta Airlines. “Delta Responds to AA-US Merger Settlement.” Press Statement, November 12, 2013.
Dixon, Matthew. The Maintenance Costs of Aging Aircraft: Insights from Commercial Aviation. Santa Monica, CA: RAND Corporation, 2006, available online at rand.org.
Fitch Ratings. “Fitch: AMR/US Air Antitrust Settlement Positive for Industry.” finance.yahoo.com, November 13, 2013.
Historynet. “St. Petersburg Tampa Airboat Line: World’s First Scheduled Airline Using Winged Aircraft.” historynet.com, n.d.
IATA. “Jet Fuel Price Monitor, Fuel Price Analysis” iata.org. n.d.
_______. “Upgraded Outlook for Airline Performance,” iata.org/economics, December 2013.
JetBlue Airways. “We’ve Minted a New Way to Fly.” jetblue.com, 2014.
Oliver Wyman. “Airline Economics Analysis for the Raymond James Global Airline Conference.” Oliverwyman.com, November, 2013.
Quinnipiac University. National Poll, “Keep Cell Phones Off Planes.” December 11, 2013.
Rose, Charlie. “Charlie Rose Talks to Delta CEO Richard Anderson.” Businessweek.com, May 23, 2013.
_______. “Charlie Rose Talks to United Airlines CEO Jeff Smisek.” Businessweek.com, August 8, 2013.
Smithsonian National Air and Space Museum. “The World’s First Scheduled Airline.” airandspace.si.edu, n.d.
USAirways. “DineFresh.” dinefresh.usairways.com, n.d.
US Department of Transportation/Office of Aviation Consumer Protection and Enforcement, “Air Travel Consumer Reports” (issued monthly). airconsumer.dot.gov.
US Department of Transportation/Research and Innovative Technology Administration, “Annual US Domestic Average Itinerary Fare in Current and Constant Dollars.” bts.gov, n.d.
_______. “U.S. Air Carrier Traffic Statistics Through October 2013.” bts.gov, n.d.
Virgin America. “Virgin America Serves Up New High-Style, Low-Fare Flights.” Press Release, April 22, 2013.