Perform the following steps to make the Reason for Freezing field required during the Frozen transition:
- Select and edit the Simple Workflow.
- Select Diagram mode.
- Click on the Frozen global workflow transition.
- Click on the Validators link from the panel on the right-hand side.
- Click on Add validator, select Fields Required (JSU) from the list, and click on Add.
- Select the Reason for Freezing field from Available fields and click on Add >>. This will add the selected field to the Required fields list, as seen in the next screenshot:
- Enter an optional error message if you would like to display a customized message instead of the default error message.
- Click on the Add button to complete the validator setup.
- Click on Publish Draft to apply the change.
After you have added the validator, if you try to execute the Frozen transition without specifying a value for the Reason for Freezing field, Jira will prompt you with an error message, as shown in the following screenshot: