Contents
Chapter 1 How to turn your company into an ideas factory
Chapter 3 The 9 most common customer complaints — and how to inspire excellent customer service
Chapter 4 How to do presentations
Chapter 5 Making the most of social media
Chapter 6 Personal productivity
Chapter 7 The ageing workforce
Chapter 8 How to have difficult conversations
Chapter 10 Leading in an age of upheaval: how to be a 21st century leader