Computer Associates Unicenter Service Desk Manager

CA Service Desk Manager (formerly Unicenter Service Desk), from Computer Associates, is a solution that provides a ticketing system, among other features. The following would be configured as the message body:

"start-request" 
%CUSTOMER= <some existing user account> 
%DESCRIPTION= {DATE} - {TIME} 
{TRIGGER.NAME}. 
%SUMMARY= {TRIGGER.NAME}. 
%PRIORITY= {TRIGGER.NSEVERITY} 
%CATEGORY= <some existing category> 
"end-request" 

Use the {TRIGGER.NSEVERITY} macro here—that's numeric trigger severity, with Not classified being 0 and Disaster being 5.