Brian put down his copy of the Catskills Crier and grimaced. First the Windsor Word and now the Crier were turning their attention to the hotel. When he’d replaced all the mattresses with Tempur-Pedics (1,200 beds!) and renovated the golf clubhouse, it had been crickets from the reporters. Brian had emailed photos to the editors in chief of both publications and not even gotten a response. But suddenly the local papers were sniffing around, and he had six voice messages and nine unanswered emails asking him to comment on the offer.
He took a swig of bitter coffee from his thermos and stared blankly at the line of phones at the hotel reservation desk. There was very little about the day ahead of him that he was looking forward to. He didn’t necessarily want to feel the jolt of caffeine, but sitting behind the reservation desk would surely put him to sleep otherwise. The phone had rung about a half hour earlier and had shocked his eyes into an open position, but when he’d answered, “Good morning, the Golden Hotel,” a confused voice on the other end had responded, “Sorry, I must have the wrong number.”
Historically, this weekend—the third week in June—would kick off the busy season. His father and his longtime business partner had built the hotel as a summer destination for those wishing to escape the hot city, boldly joining the ranks of many more seasoned establishments doing the same. But over the decades, they had expanded it to an all-year-round facility, with a modest bunny hill for skiing, an outdoor skating rink, fall foliage excursions, and spring gardening classes. Still, summer would always remain the peak time, not only because occupancy was at its highest—in its heyday, the Golden’s summer reservations booked up more than a year in advance—but because its historical roots lay in the summer season.
Photos ornamenting the hotel documented the “hot” season from the early years. Brian loved to study them, to let the history envelop him as he passed framed pictures of ladies in the modest swimwear of the sixties, children licking Popsicles, men playing bridge under umbrellas. He made his way to Memory Lane now, the nickname of the hallway that housed the majority of the pictures. He eyed a large print of the canteen, which still served cold beers and hot dogs all day long, and the kidney-shaped pool, affectionately called the Nugget, where the bobbing heads of children looked like pinheads dotting the surface. A recent guest had complained that the curvy lines of the pool made it difficult to do laps. Replacing the pool with the more modern rectangular shape now in fashion would cost a fortune, and Brian didn’t quite know where that ranked on the list of desperately needed renovations. After the bedbug crisis, he’d had no choice on the mattresses. And when the golf clubhouse had suffered a devastating flood, it had meant new everything. There was simply no budget for discretionary improvements. Not if they were going to make payroll. To pay the insurance premiums. To keep up bountiful platters of food.
“This look okay, boss?” came the voice of the hotel’s long-standing social director, Larry Levine, aka the Tummler. Hired by Benny and Amos in the late 1960s, Larry was the kid from their neighborhood who could always stir up a good time. On the sizzling streets of downtown Manhattan, he hosted egg-cracking-on-sidewalk competitions, organized stickball tournaments, and was the first to pull the plug on the fire hydrant. When it was clear the hotel needed a full-time minister of fun, there was one clear choice. If the Golden was going to compete with the other giants in the area, a top-notch entertainment master was needed. Fifty years later, Larry was still the activities director. As he approached, Brian noticed he had on two different shoes.
Larry handed over a printed sheet of paper with a list of the hotel’s daily activities. Brian’s heart sank as he perused it. Combined with Larry’s bizarre comments in the newspaper, it confirmed what he’d suspected for the past six months. And it meant he couldn’t put off a call to Larry’s wife any longer.
“Larry, this is an activities list from December 1983. Look here. It says ice skating show at ten; ski hill opens at eleven; snowman-building competition after lunch. Rubik’s cube demo in the pagoda. Look outside, Larry. It’s sunny. It’s June, Lar. We have water aerobics, the walking club, outdoor checkers.”
Larry stared at him for a beat, then glossed with the sheen of embarrassment.
“Right. What was I thinking? Let me go print up the correct schedule,” Larry said, shuffling back to his office. These kinds of episodes were happening with more frequency. Larry would be unaware of his surroundings or say something totally out of time and place, but would recover moments later. Brian clung to those flashes of clarity, hoping that whatever was ailing Larry was transitory. He could ask Larry directly, but he didn’t want to shame the man, who was clearly trying to cover up whatever was going on. This was common with dementia patients, according to Brian’s Google search. The more prudent course of action would be to call Sylvia, Larry’s wife. There was no reason he shouldn’t do that today. It wasn’t like the phones were ringing off the hook.
Brian took in the faded salmon of the lobby carpet, the mysterious stains on the wallpaper, the threadbare sofas with cushions permanently sunken from the weight of guests fed three decadent, diet-be-damned, all-inclusive meals a day.
Twelve million dollars.
The number had echoed continuously in Brian’s brain since the formal offer had come in. “Twelve mil, huh?” his father had repeated when Brian had shared the news. “I have to tell Louise.”
The Goldmans and the Weingolds were fifty-fifty partners, so that meant six million for his family, which he would split evenly with Peter. Technically the proceeds of a sale would go to his parents, but they’d already made it clear they intended to pass their share down. There would be taxes and legal fees, but he’d probably be left with more than a couple million dollars at the end of the day. To Peter, it would be pocket change. His brother was a partner in a fancy law firm in Manhattan. His house in Alpine, New Jersey, had cost nearly three million dollars. Brian had looked it up after his sister-in-law, Greta, had gone off the rails when he’d kept his shoes on and tracked the faintest trace of dirt onto the white silk rug in the palatial living room. Who chose white for a rug? Nobody with a hospitality background, that was for sure. Only someone with money to burn. Unlike Peter, to Brian anything north of a million was an impossibly large sum to consider. How would he spend it? Would he have anyone to share it with? Maybe Angela.
Angela Franchetti had been his on-again, off-again girlfriend for the past eighteen months. She was a local girl; his parents would call her a townie. She’d practically grown up in the hotel; her father, Vinny, was a full-time employee and in charge of the seasonal waitstaff. He was famous among Golden guests for his recommendations. The thick-accented Italian could be heard three tables over saying things like, “The gefilte is heaven tonight,” or “Too much salt in the soup in my humble opinion.” To Angela and the other children of staff, Brian, Peter, and Aimee were royalty, pint-sized nobility waiting to be handed the keys to the castle. And Brian had the Kennedy looks to go along with the Camelot image, or so everyone told him. Thick sandy brown hair that was just now going gray, blue eyes, cheekbones that Janet, the cosmetics vendor, wanted at. “If I could swipe bronzer on those babies . . .” she would kid him, to which he’d put up his hands in a karate defense.
His twin, Peter, took after their parents in the looks department. He was short, like their father, and had the same mousy hair and eyes that were mostly pupil with only a narrow ring of brown as their mother. It was such an unfortunately mundane collection of features that his face was hard to place. He was frequently reintroducing himself to people outside of the hotel. Brian may have cannibalized the attractive genes in the womb, but Peter had gotten the lion’s share of the brains and ambition. While Brian was causing mischief in the hotel, making out—and often much more—with the daughters of guests and staff, Peter was completing math workbooks and tracking the stock market because he’d invested his bar mitzvah money in blue chips handpicked by some of the hotel’s Wall Street clientele. And when his brother wasn’t studying his portfolio and talking GDP with the old men playing pinochle, he was staring at Aimee Goldman.
Aimee Goldman. What would she think about selling the hotel?
The last time Brian had seen her was six months earlier at Benny’s funeral. She’d looked good, considering the occasion. Upscale suburban mother was a style she wore well. In contrast, Angela was a messy-bun-and-jeans woman, but to be fair, there weren’t many places that demanded formal attire in their neck of the woods, where BYOB could mean bring your own BB gun. Aimee had never really been his type when they were growing up. She was serious—not quite as much as born-middle-aged Peter, but she’d definitely needed a little extra convincing to be naughty. They’d had a sprawling resort as their personal playground, and yet Aimee and Peter were such sticklers for the rules, worried they’d mess up the furniture or get caught stealing ice cream from the industrial freezer. The irony was that after so many years of being reckless with his future inheritance, he was the one overseeing the place, while his brother and Aimee barely gave the Golden a second thought.
He supposed Aimee was nominally involved as Special Advisor. Or was her title Creative Director? When she came with her family for the last two weeks of summer, she would stop by Brian’s office and ask for an update. How were reservations looking? Was the town still making trouble about the garbage dumps by the highway? How serious was the racetrack odor problem? Brian didn’t resent reporting to her—if anything, talking to Aimee about the business was invigorating. The staffers cared, but there was nothing like speaking to a fellow owner, someone born at the Golden, who carried its essence in their blood. When Aimee would leave with her family, it would reinforce just how lonely Brian was in Windsor without the company of his brother and childhood friend. He was never supposed to be here for this long.
When Brian had agreed to take on the CEO role, it had been understood to be a temporary move. He’d had wounds to lick, and the Golden seemed like a safe place to do so. If anyone was going to take over the hotel permanently, it would be his brainiac brother or artistic Aimee. Peter was a numbers wizard and Aimee was visually gifted, and he—well, he was good-looking and charming, but that was only a fraction of what was needed to run an empire. Melinda had actually said that to him when he’d mused about who would take over for Amos and Benny.
Brian had met his ex, Melinda Roth, at the hotel. It seemed everything in his life could be traced back to the Golden. She was the first and only woman Brian had ever had to chase. Melinda had been staying at the hotel with her aunt and cousins for a week while her parents were overseas. Long hair the color of wheat spilled over her muscular shoulders, and she liked to keep her light green eyes hidden behind oversized sunglasses. She was from California. It was the first time Brian had ever met someone from the West Coast, and she might as well have been from another continent: That was how exotic someone from outside the tristate area appeared to him. Instead of being impressed that he was a Weingold, like most people he encountered, she rolled her eyes and said something snarky. “So you’re just gonna take over this place instead of doing your own thing?” What could he do after that? He was hooked.
Brian liked the challenge she presented. If Melinda was initially attracted to him, she hid it well. Eventually, his charms and relentless pursuit wore her down. He flew her out to the hotel the summer after they met and did everything in his power to impress her. A famous magician was performing in the ballroom, and Brian arranged for Melinda to be sawed in half. He filled her room with roses. He had the chef deviate from the typical menu to create a health-conscious California menu. He regaled her with decades of the choicest hotel gossip: Melinda knew who shtupped who and where and when, and which guests paid their bills in cash and who never paid at all. When he proposed a year later, she said yes.
Melinda and Brian settled in Brentwood, a thirty-minute drive from where she’d grown up in the Valley. Fanny had cried for days when he announced their plans to move west. By this point, Peter had already made it clear he was going to law school, and Aimee was engaged to Roger Glasser, who was in medical school in the Midwest. Nobody from the second generation was stepping up to run the hotel. For heirs apparent, they were a pretty apathetic lot, though Brian never had any guilt about shirking hotel management. What would he be able to contribute, especially while his parents and the Goldmans were still vibrant? His father talked a big game about wanting to pass on the Golden legacy, but he and Benny were resistant to any suggestions from the younger generation. Snowboarding, happy hour, a rock wall—these were just a sampling of ideas shot down without genuine discussion.
After they married, Brian took a job working for Melinda’s father, who owned a string of car dealerships in Southern California. Dick Roth was all about Brian learning the business from the bottom up, so he put Brian on the showroom floor for a year. It wasn’t glamorous work—as a Weingold he felt more employer than employee—but he obliged to please his father-in-law. Besides, the back seats of the roomier SUVs had ample space for daytime snoozes. Shortly after settling into a new home and job, Brian discovered that Melinda was pregnant. He found the double-line stick at the bottom of their kitchen garbage pail when he was looking for a bill he’d accidentally tossed. He was surprised she hadn’t told him, but what did he know about women? Melinda was the first woman he’d ever truly loved. Everything else was just quick one-nighters at the hotel and sloppy sex in his college dorm room. He’d figured she planned to share the news over a special dinner. Maybe she’d hint at it with a meal of baby carrots and baby lamb chops. Not that she ever cooked. Fanny didn’t care for his wife’s lack of domesticity. And Melinda didn’t appreciate her mother-in-law inspecting her pantry and freezer and then sending three large boxes filled with prepared meals packed in dry ice, with notes explaining how to warm them up and suggesting side dishes.
The hours on his feet at the dealership could be grueling, and one day he left work early because of a splitting headache. He hoped his father-in-law wouldn’t find out. The man was about as enthusiastic about Brian as Fanny was about Melinda. On the West Coast, the Weingold name and the Golden Hotel just didn’t have the same cachet as in the tristate area. Melinda’s family were the big shots here. If Dick Roth liked you, he could get you a brand-new Mercedes C500 before it hit the showroom floor. Brian wondered sometimes why he couldn’t have fallen in love with one of the girls from New York or New Jersey who were pushed at him, like Peter had. He’d married a girl who hung around the hotel from the less affluent bungalow colonies in the area. Greta was suitably awed by Peter’s pedigree and liked the idea of joining a family that would score her a front-row seat at the Rodney Dangerfield performance.
Melinda’s car had been in the driveway when he arrived, which made Brian happy. She was rarely home during the day when he called—always running to an exercise class or shopping. He took the stairs to their bedroom two at a time after he couldn’t find her on the ground floor.
“Oh, shit” was the first thing he heard when he pushed the door open. Melinda’s bare back, with its constellation of freckles, told him everything he needed to know. She was straddling somebody, but Brian couldn’t see who. It didn’t matter. Even in that moment of discovery, he’d realized the identity of Melinda’s lover was irrelevant. His wife had hopped off and wrapped herself in a sheet, suddenly concerned with modesty.
The man in bed with his wife turned out to be Randy, the muscly contractor who had been doing some kitchen renovations for them. Brian had just given the guy a few extra bucks because he was pleased with how quickly the work was progressing. Now he understood why Randy was the first contractor in history to actually report faithfully to his job. Later, at a dive bar, Brian babbled to a sympathetic bartender that if only someone at the Golden had put out, his father wouldn’t have had to bribe and chase down the plumbers, air-conditioning repairmen, and pool guys.
“Let’s talk in the kitchen,” Melinda said while Randy fumbled for his clothes. Brian followed her wordlessly downstairs as Randy called out, “I’m really sorry, Brian. By the way, the countertops will be in next week.”
“What about the baby?” Brian asked the minute they were alone. “I found the test in the garbage.”
“It’s not yours.” She said it with so much certainty that he’d known it to be true.
A month later, he was in divorce proceedings, unemployed, and homeless. Amos and Fanny sent him a ticket home. He spent a month feeling sorry for himself in his childhood bedroom, listening to Paul Simon and smoking cigarettes out the window, until his father told him it was time to get his act together. He’d put on ten pounds from inertia and letting his mother feed his heartbreak.
“I could really use your help at the hotel,” Amos said. “The bungalow crowd is sneaking into the shows at night. And you know we always look the other way when guests fill their pocketbooks with food, but lately they’ve been coming to breakfast with empty suitcases. Come up for a few months and help me straighten things out.”
They’d both known it was a lie. Amos and Benny were in their prime. Occupancy was high, but well managed with a large and capable staff. Amos was meticulous about keeping the grounds and physical plant tip-top, and Benny had been well connected with the talent that kept the guests entertained in the lounges nightly. It was true some of their competitors had been starting to struggle, but since the Golden had been built in 1960, decades after its peers, it had had a genuine competitive advantage. The facilities had been fresher and the clientele younger. Brian had been about as needed as an appendix. But he’d gone. What else was there to do? He had no other skills.
Would his parents have ever encouraged him to work at the hotel if they’d foreseen its eventual demise? Could they even see it coming, or was it like missing the aging process on your own body? Each new gray hair hardly stood out; an extra wrinkle barely made a dent.
But Brian saw it all.
Mrs. Shirley Schoenfeld sitting in her usual spot, her wheelchair parked next to a potted plant she claimed offered nice shade. Next to the soda machine, Archie Buchwald, skin crinkled like linen, reading the newspaper upside down. Sal Rosensweig was telling one of the maintenance crew in his usual boom that his grandchildren were coming up for the week. In addition to suggesting to Sal that he adjust his hearing aid, Brian had the unfortunate task of relaying that Sal’s grandchildren had just emailed to cancel their visit.
“Brian, you wanted to see me?” Lucy Altman said, appearing at the check-in desk. Lucy was an intern from the Cornell School of Hospitality, which seconded a junior for an internship at the Golden every summer. Aimee had been the one to suggest the program, which she’d discovered when college touring with her daughter, Maddie. When Brian had asked Maddie if she planned to attend the Hotel School, as it was commonly known, she’d said, “I don’t think young people should specialize so early. I’m seeking a less vocational education.” It had taken a lot of restraint for Brian not to audibly groan.
Lucy was no better. She talked about how “cute” and “quaint” the Golden was and how she just loved “rural America,” while simultaneously twisting her nose ring and using Snapchat. She was still arguably the most qualified person to have applied to work at the hotel in ages. Her résumé didn’t have a single typo and had come attached to an intelligent, if not overly inspiring, cover letter. Lucy had written how eager she was to work at a place with “a retro vibe” and to “make a real difference,” as though the hotel were a charity organization and not a for-profit business. It didn’t actually turn a profit, but that didn’t mean that wasn’t the goal.
“Hi, Lucy. There’s going to be an owners’ meeting this weekend. I need your help getting the place shipshape. Please make sure my parents’ room is in perfect condition, and Mrs. Goldman’s cottage as well. Aimee Goldman might be coming with her kids, so please make sure she has two of the best connecting rooms, and put some fresh flowers in there, too.”
“And your brother?”
“I’m not sure yet,” Brian said. Peter hadn’t texted him back, which was infuriating. Why did the care of the entire hotel have to fall on his shoulders alone?
“Is this about the casino offer?” Lucy asked. That was another thing about millennials and Gen-Zers. They had no boundaries.
“The families meet regularly to discuss the hotel,” Brian said firmly. “Usually we do quarterly phone calls. This time, well, looks like everyone just missed the place.”
“Okay, because a lot of the staff is really nervous. I mean, everyone knows the Golden Hotel is the last of its kind still standing, and you know how these people rely on—”
“Lucy,” Brian stopped her. “I know all about it. Tell everyone to relax. Now, we need to duct-tape some of the sofas in the lounge before my parents and Mrs. Goldman arrive. Do they make duct tape in clear? Also, I’m told only three of the toilets are working in the ladies’ room. And I know it’s going to be a scorcher this week, so let’s get the AC units cleaned out and—”
“Brian,” Lucy interrupted him. “It’s going to take a lot more than duct tape to get this place spick-and-span. You said Aimee’s kids might be with her?”
“Yeah, why?”
“Um, they probably aren’t going to be happy that the Wi-Fi is out.”
“Really? When did that happen?” Brian asked.
“Three weeks ago,” Lucy said. “I put a sticky note on your desk.”
Lucy used a rainbow-colored sticky notepad. There were so many colored squares on Brian’s desk that together they resembled a Mondrian.
“I’ll have to look into that,” Brian said, trying to remain calm. “Or maybe you can handle it?”
“Sure. Also, one of the bungalow folks said nobody has cleaned the goose poop in the pool for at least—”
“I’m aware of the goose excrement situation.” He was not actually aware. “I’ll get maintenance on that.”
Lucy appeared embarrassed on his behalf, suddenly very interested in her Birkenstocks. Don’t they teach you goose poop cleanup at Cornell? he wanted to ask.
Brian checked his watch. It was almost lunchtime. He wanted to speak with Chef Joe to make sure all of his parents’ favorite foods were on hand for the week. If there was one thing he was certain of from a lifetime at the Golden Hotel, it was that thorny matters went a lot more smoothly on a full stomach.
He also needed to check the dishes and glasses to make sure the chipped ones weren’t served at the family meal. Showboating for his own family—sad but necessary. He thought about something he’d once read in the newspaper. Theater producers would give out free tickets to fill the audience when investors were attending the performance. Where could he find a set of likely Golden guests to fake high occupancy? He imagined renting a few Coach buses and filling them with residents of nearby old-age homes.
“That’s all for now, Lucy,” Brian said. She gave him a tentative thumbs-up and backed away.
A new email pinged on his computer screen. A message from his brother.
“Oh, for fuck’s sake,” he said aloud.