RECORDING AND INTERPRETING YOUR SCORE

Go back and count how many times you highlighted each of the individual shapes. Then, transfer those totals to the appropriate blanks below. For example, if you highlighted eight times, then record the number 8 in the blank above the below.

As you may have guessed, each of the five shapes represents a certain language of apology. Thus, = Expressing Regret, = Accepting Responsibility, = Making Restitution, = Planned Change, and = Requesting Forgiveness. Whichever shape you highlighted the most times while answering the twenty profile questions is your primary language of apology.

Obviously, the highest score possible for any of the individual languages is twenty. If you scored the same amount of points for two or more languages, then you may feel equally receptive to two or more of the apology languages.