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Original edition copyright © 2004 by Nightingale-Conant
Text edition copyright © 2009 by Dale Carnegie & Associates, Inc.

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First Fireside trade paperback edition November 2009

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Library of Congress Cataloging-in-Publication Data
The five essential people skills : how to assert yourself, listen to others, and resolve conflicts.—1st Fireside trade paperback ed.

     p.   cm.—(Dale Carnegie training) (A Fireside book)

1. Interpersonal relations. 2. Interpersonal communication.

3. Assertiveness (Psychology) 4. Communication. I. Simon and Schuster, Inc.

HM1106.F55 2009
158.2--dc22                     2009013970

ISBN 978-1-4165-9548-9
ISBN 978-1-4391-3476-4 (ebook)