Contents

Foreword: Report from the Front

Introduction: Humbling Lessons

1. Epicenter—The Peak of the Crisis

2. A Culture of Preparedness

3. An Integrated System

4. Staff Safety and Morale

5. Protecting the Supply Lifeline

6. Clinical Decision-Making in a Pandemic

7. Policy and Regulation—The Government’s Role

8. Research Trials—The Rigor of Science

9. Communications—Information Is Healthy, Fear Is Not

10. Looking Forward—Preparing for the Future

Appendix I: Voices from the Front

Appendix II: Recovery

Appendix III: Key Metrics and Key Milestones

Acknowledgments

Plates