To take listening skills to the next level, we need to be able to exhibit empathy towards others. Empathy involves understanding another person's point of view. Try to put yourself in the other person's position to feel what someone else is going through and what they may be thinking.
One way to develop empathy is to listen more and talk less. Ask questions that will help you to gain better insight into what someone is feeling, thinking, or needing. Having empathy will allow you to better understand the needs and challenges of your developers, customers, management, and others. Empathy can help to motivate your team and build better products for your customers.