To my mother, Ruth Tipton, who passed away during the making of this volume, for her encouragement and love – Rebecca Tipton

To Professor Elly Ifantidou at the National and Kapodistrian University of Athens who, 17 years ago, introduced me to pragmatics and the fascinating study of how people use language, inter alia, to make requests, fight, make amends, negotiate, manipulate and fall in (and out of) love – Louisa Desilla