What Patients Say, What Doctors Hear
Contents
CHAPTER 1
Communication and Its Discontents
CHAPTER 2
From Both Sides Now
CHAPTER 3
It Takes Two
CHAPTER 4
Now Hear This
CHAPTER 5
With All Good Intentions
CHAPTER 6
What Works
CHAPTER 7
Chief Listening Officer
CHAPTER 8
Listen to Me
CHAPTER 9
Just the Facts, Ma’am
CHAPTER 10
Do No Harm
CHAPTER 11
What Lies Beneath
CHAPTER 12
The Language of Medicine
CHAPTER 13
Rushing to Judgment
CHAPTER 14
Can It Be Taught?
CHAPTER 15
A Fragile Truce Shatters
CHAPTER 16
Can We Talk?
Acknowledgments
Notes
Index