13
CHAPTER
Error/Fault or Function Codes
Error/Fault or Function Codes
Over the years, appliance manufacturers have incorporated fault codes, diagnostic and test information, and appliance usage information into their appliances. All appliances with electronic displays and electronic components have fault codes programmed into the microprocessor on the main printed circuit board. These codes act as a service aid and starting point for the technician when diagnosing a fault with the appliance. An error/fault code will appear on the display when the appliance encounters some type of error detection. This can be in the form of a series of blinking lights or an actual alphanumeric code.
Before you begin diagnostics, locate the technical data sheet and the manufacturer’s use and care guide for the product you are about to service. The technical data sheet will have the fault codes and the information on how to get into the appliance test mode. The test mode is another diagnostic tool that allows the technician to advance to a specific function, or the technician can turn on or off a single component. The use and care guide will provide you with the usage information and some fault codes as well. There are times when an error/fault code will appear that is not on the technical data sheet or in the use and care guide. If this occurs, go online to the manufacturer’s website or contact the appliance manufacturer’s customer service or technical department for the code description.
Do not assume that a service problem is directly caused by the main printed circuit board. The problem might exist with the voltage supply to the product or a line voltage component (including the power cord and the appliance wiring) that has shorted, grounded, opened, or otherwise malfunctioned.
What follows is a sampling of some of the appliances that have error/fault and function codes. Not all of the codes listed in this chapter will cover every appliance manufacturer or model. Rely on the technical data sheet for most of the information for the product you are servicing.
Admiral Oven and Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0 Description   One or more of the function keys are stuck.
Solution   Replace the touchpad assembly. If the touchpad is part of the clock (ERC), replace the clock.
F1 Description   Defective touchpad or clock.
Solution   Replace the touchpad and/or clock (ERC).
F2 Description   The oven temperature is too hot.
Solution   If there is a relay board, replace it. Replace oven sensor (RTD). Also, check the sensor wiring harness.
F3 or F4 Description   Oven sensor is open or shorted.
Solution   Check the sensor harness and connector between the oven control and the oven sensor. If the wiring checks out okay, replace the oven sensor.
F5 Description   Main PCB and hardware conflict.
Solution   Replace the ERC (clock).
F7 Description   One or more of the function keys are stuck or shorted.
Solution   Replace the touchpad assembly. If the touchpad is part of the clock (ERC), replace the clock.
F8 Description   Analog/digital problem.
Solution   Replace the ERC (clock).
F9 Description   Door latch problem
Solution   Check door latch assembly.
ASKO Dishwasher Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F1 Description   A problem has occurred in the water heating cycle. The water temperature in the dishwasher did not reach the predetermined temperature within 60 minutes.
Solution   Check the water temperature at the sink next to the dishwasher. It should be around 120–140 degrees Fahrenheit. Check the water heater temperature also. Check the dishwasher heater and circuit components. Do not take showers or baths or run the automatic washer before running the dishwasher—this will deplete the hot water supply in the water heater.
F2 Description   Dishwasher overfilled or float stuck and/or float switch failure or clogged sump or drain.
Solution   Check for debris in the sump area of the tub. Check the water float and switch assembly. Check the water inlet valve.
F3 Description   Thermistor malfunction.
Solution   Check the thermistor and connecting wiring circuit.
F4 Description   Water fill problem. Dishwasher models with level-controlled fill only. Note: If the control lights are blinking, the pump is running, and the controls are dead, the fault will indicate an overfill problem.
Solution   Check for water in the base pan. The dishwasher will not operate if water is in the pan. Remove the water, reset the dishwasher, and inspect for leaks. Check float assembly.
F5 Description   Valve leakage fault code.
Solution   Inspect valve for leaks.
F7 Description   Blocked drain fault code.
Solution   The drain pump can be cleaned out. Refer to the use and care guide for the cleanout procedure.
F8 Description   Clogged filter fault code. One or all three filters are clogged.
Solution   Before beginning to disassemble the filters, refer to the use and care guide for proper removal and cleaning instructions for the filters.
Some ASKO dishwasher models use flashing indicator lights as error/fault or function codes. See Table 13-1.
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TABLE 13-1 ASKO Dishwasher Error/Fault or Function Codes
ASKO Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F1 Description   An overfill condition was detected.
Solution   Check the water inlet valve. Replace if necessary.
F3 Description   The washer has a draining problem.
Solution   Check drain filter, pump, and drain hose. Replace defective part.
F4 Description   A water inlet error was detected.
Solution   Make sure that the water is turned on to the washer. Check water inlet valve. Replace defective part.
F6 Description   The control detected a door-open condition.
Solution   Check door latch assembly. Check wiring connectors and wiring.
ASKO Dryer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F1 Description   The condenser drain hose has detected a blockage.
Solution   Clear the blockage and restart.
F2 Description   Dryer takes too long to dry.
Solution   Check dryer installation, dryer venting system, and heater. Replace defective part if necessary.
Dacor Oven and Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0 Description   The function key is stuck.
Solution   Replace the touchpad assembly. If the touchpad is part of the clock (ERC), replace the clock .
F1 Description   PCB or main board problems.
Solution   Press the “Cancel” button to turn off the beeping sound. If the sound continues, replace the ERC.
F2 Description   The temperature in the oven is too hot.
Solution   Check the oven temperature sensor, wiring, and for a stuck relay. Test self-clean cycle.
F3 Description   The oven temperature sensor is shorted.
Solution   Check the sensor harness and connector between the oven control and the oven sensor. If the wiring checks out okay, replace the oven sensor.
F4 Description   The oven temperature sensor is open.
Solution   Check the sensor harness and connector between the oven control and the oven sensor. If the wiring checks out okay, replace the oven sensor.
F6 Description   Main computer board (ERC) problem.
Solution   Replace the ERC.
F7 Description   Oven door lock enabled above temperature.
Solution   Check the door lock switches and wiring.
F8 Description   Door locking switch malfunction.
Solution   Check and replace, if necessary, the door lock switches and wiring.
Estate Oven and Range Error/Fault or Function Codes
F0 Description   Main board failure.
Solution   Replace the main board or ERC.
F1 Description   Main board failure.
Solution   Replace the main board or ERC.
F2 Description   Open oven temperature sensor.
Solution   (1) Check the bake and broil relays on the ERC; if contacts are bad, replace the ERC.
(2) For the self-clean models, check the door lock assembly for proper operation.
(3) Check the oven temperature sensor.
F3 or F4 Description   Check for open oven temperature sensor.
Solution   Replace the oven temperature sensor.
F5 Description   Main board failure (ERC).
Solution   Replace the main board (ERC).
F7 Description   Touchpad key stuck on ERC.
Solution   Replace the ERC.
F8 Description   Main board failure.
Solution   Replace the ERC.
F9 Description   There is an oven door lock failure.
Solution   Check oven door lock switches, wiring harness, and connectors.
Friedrich Room Air Conditioner Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code that you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for 10 minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
E1 Description   The electronic control board detected a short-cycle malfunction.
Solution   Check for conditions that caused the short-cycle situation. Check thermostat setting, air flow conditions, refrigeration cycle, and fan motor.
E2 Description   The electronic control board detected a touch keypad error.
Solution   Reset the air conditioner controls and test. Check for stuck keys. If error code returns, replace the touch keypad assembly.
E3 Description   The electronic control detected the frost probe is open.
Solution   Test the valve of the frost probe. If the probe tested bad, replace the frost probe. If good, replace the electronic control board.
E4 Description   The electronic control board detected a short in the frost probe.
Solution   Replace the electronic control board.
E5 or E6 Description   The electronic control board detected an open or shorted indoor temperature sensor.
Solution   Replace the electronic control board.
CHECK FILTER INDICATOR LAMP Description   The check filter indicator lamp will come on after 250 hours of operation. It is a reminder for the consumer to clean the air conditioner filter. This code can be reset to start the countdown to the next filter cleaning.
Frigidaire/Electrolux Dishwasher Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
* or Lo or status LEDs Description   Wetting agent level is low.
Solution   Check the wetting agent level in the dispenser. After five wash cycles, the indicator light will turn off when the dispenser is not filled up.
PF Description   A power failure occurred. The high-temp wash and the noheat dry/power-dry off lights will begin to flash when the power resumes.
Solution   Press the start/cancel pad and reset the controls. If the code persists, turn the electricity off for five minutes. Check all electrical connections to the electronic control panel.
HO Description   Delay in the water heating cycle.
Solution   This is a normal condition until the water reaches the predetermined temperature. Check the water temperature at the sink next to the dishwasher—it should be around 120 to 140 degrees Fahrenheit. Check the water heater temperature also. Check dishwasher heater and circuit components. Do not take showers or baths or run the automatic washer before running the dishwasher—this will deplete the hot water supply in the water heater.
CL Description   The door is open.
Solution   Close and latch the dishwasher door.
01-24 Description   On some models, this is the amount of time in hours left before the dishwasher begins the cycle.
01-25 or 01-10 Description   On some models, this is the amount of time in hours left before the dishwasher begins the cycle.
SENSING Description   On some models, a thermistor called the turbidity sensor is checking the condition of the wash/rinse water.
Solution   Check thermistor and electronic control board.
Frigidaire/Electrolux Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
E11 Description   Washer taking too long to fill up.
Solution   Check water inlet supply. Check the water pressure—it should be at or above 30 PSI. Check the washer fill valve, pressure switch or pressure sensor, and the control board. If the washer fills in the off mode and the electricity is turned off, replace the water inlet valve.
E13 Description   The electronic control detected a water leak in the tub or an air leak in the air bell.
Solution   Check for water leaks. Check the air bell system, pressure switch, or pressure sensor. Check the control board. Repair any water leaks. Replace any defective part.
E21 Description   The water in the washer is not pumping out fast enough.
Solution   Check washer installation. Make sure that the drain hose is not restricted. Check the drain pump for 120 volts in the drain cycle. If the voltage reading is zero, replace the control board. If the voltage is correct, check the drain pump for a restriction or blockage. If none is found, replace the pump.
E23 or E24 Description   The electronic control detected that the drain pump relay malfunctioned.
Solution   Test the drain pump relay on the electronic control board. If the test failed, replace the electronic control board. Check all wiring connections and wiring to the drain pump.
E31 Description   A communication error was detected between the pressure sensor and the electronic control board.
Solution   Check the wiring connections and wiring for the pressure sensor to the electronic control board. Test the pressure sensor valve and replace if necessary.
E35 Description   The pressure sensor has detected a water overfill problem.
Solution   Check to see if the water level is above the manufacturer’s recommendations. Check the water inlet valve for proper operation. Check the wiring connections and the wiring from the electronic control to the pressure sensor and to the water inlet valve. Check the electronic control board for proper operation. Replace any defective part.
E36, E43, E44, E45, or E46 Description   The electronic control board has detected a malfunction.
Solution   Check all the wiring connections to the electronic control board. If okay, replace the electronic control board.
E41 Description   The electronic control board has detected a door-open code.
Solution   Check that the door closes properly. Check the door strike and door switch assembly. Check the electronic control. Replace any defective part.
E47 or E48 Description   The electronic control board detected a problem in the door thermistor circuit.
Solution   Check the door lock assembly and measure the resistance of the thermistor. If you detect a short or an open, replace the door lock assembly. If your measurement of the thermistor is at least 1500 ohms, replace the electronic control board.
E52 Description   The electronic control board received a bad signal from the tacho generator.
Solution   Test the drive motor for 105 to 130 ohms at pins 4 and 5 on the motor only. If the readings are other than 105 to 130 ohms, replace the speed control board.
E56, E57, or E58 Description   The electronic control board detected a motor problem.
Solution   Check the following components: motor, tub bearings, speed control. After removing the belt from the motor, spin the motor—it should turn freely. If it does not, replace the motor. With the belt off, spin the tub—it should spin freely. If it does not, replace the tub bearings. Test the motor windings and test pins 1 and 2, pins 1 and 3, and pins 2 and 3 on the motor. It should read about 6 ohms. If this is not the case, replace the motor.
E59 Description   The tacho generator lost a signal.
Solution   Check the following components: motor, tub bearings, speed control. After removing the belt from the motor, spin the motor—it should turn freely. If it does not, replace the motor. With the belt off, spin the tub—it should spin freely. If it does not, replace the tub bearings. Test the motor windings and test pins 1 and 2, pins 1 and 3, and pins 2 and 3 on the motor. It should read about 6 ohms. Test the motor for 105 to 130 ohms at pins 4 and 5 on the motor only. If the readings are other than 105 to 130 ohms, replace the speed control board.
E5A, E5B, or E5C Description   The heat sink overheated on high temperature.
Solution   Test the heat sink. If it is bad, replace the speed control board.
E5D, E5E, or E5F Description   A communication error has occurred between the electronic control board and the speed control board.
Solution   Check the wiring connections and the wiring between the electronic control board and the speed control board. Check the electronic control board and the speed control board. Replace the defective part.
E66 or E68 Description   The electronic control detected a heater problem.
Solution   Check the wiring connections and the wiring for the heater circuit. Check the heater element for 14 ohms. Check for a grounded heater. Replace the heater if the readings are incorrect.
E67 Description   The electronic control detected the wrong input voltage to the microprocessor.
Solution   Check the wiring connections and wiring. Check the tub thermistor for 4.8 ohms. If incorrect, replace the heating element.
E71 Description   Wash thermistor (tub heater) malfunction.
Solution   Check the wiring. If okay, replace the electronic control board.
E74 Description   The wash water will not heat up.
Solution   Place the thermistor in the correct position.
E75 Description   Water temperature sensor detection.
Solution   Check the thermistor for resistance—it should be 50 ohms. If it is not, replace the water inlet valve assembly. If the resistor measured 50 ohms, replace the electronic control board.
E76 Description   The thermistor temperature is off for the cold water inlet valve.
Solution   The water fill hoses need to be installed correctly.
E82, E83, E93, E94, E95, E97, E98, EBE, or EBF Description   The electronic control board has a communications problem.
Solution   Check all wiring connections and wiring. If okay, replace the electronic control board.
E91 Description   There is a communication error between the electronic control board and the UI board.
Solution   Check all wiring connections and wiring.
EB1 Description   Incoming voltage frequency problem.
Solution   Have your local electric company come out and check the input voltage frequency to the house. If okay, replace the electronic control board.
EB2 Description   Incoming voltage too high.
Solution   If the voltage at the washer receptacle is below 130 volts, replace the electronic control board.
EB3 Description   Incoming voltage too low.
Solution   If the voltage at the washer receptacle is above 90 volts, replace the electronic control board.
EF1 Description   The drain pump is clogged.
Solution   Clear the blockage from the drain pump.
EF2 Description   The electronic control board detected too much soap in the washer.
Solution   Advise the consumer on proper soap usage.
EF5 Description   The thermistor temperature is off for the hot water inlet valve.
Solution   The water fill hoses need to be installed correctly.
1 beep/E10 Description   The washer is not filling up with water or water is leaking onto the floor.
Solution   Make sure that the water is turned on to the washer. Check the water pressure, fill hoses for kinks, and the drain hose installation. If you found water leaking, check the household drain for a blockage, and check for too much soap usage.
2 beeps/E20 Description   The water will not drain out.
Solution   Check the drain hose installation and check for a drain blockage in the household drain.
3 beeps/E30 Description   The electronic control has detected that the drum is overfilled with water.
Solution   Check the water inlet valve and pressure switch for proper operation. Check the electronic control board. Replace the defective part. Drain the water from the washer and reset the controls.
4 beeps/E40 Description   The electronic control detected that the door is open.
Solution   Close the door and reset the controls. The washer will not operate when the door is open.
5 beeps/E50 Description   The electronic control detected a motor overheat problem.
Solution   Let the motor cool down. Check the wiring connections and wiring. Reset the controls and restart the washer.
7 beeps/E70 Description   The cold water is not entering the washer.
Solution   Make sure that the cold water is turned on all the way. Check the water fill hose installation. Check the water inlet valve.
15 beeps/EF0 Description   The electronic control detected an oversudsing condition or no hot water entering the washer.
Solution   Check for too much detergent added to the load. Advise the consumer on proper detergent usage. Read the use and care guide. Check for hard water conditions, water temperature, and the size of the load. Make corrections if necessary. For no hot water, check and see if the hot water is turned on all the way. Also check the water fill hose installation.
Frigidaire/Electrolux Dryer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
E10, E11, or E12 Description   There is a communication error in the electronic control microprocessor.
Solution   Cancel the cycle by pressing cancel. Reset the controls and test the cycle. If the problem persists, replace the electronic control.
E24 Description   Thermistor sensor malfunction.
Solution   Check the thermistor sensor for a short. Check all wiring between the thermistor and the electronic control. Test the electronic control for proper operation.
E25 Description   Thermistor sensor problem.
Solution   Test the thermistor sensor. Check the wiring from the thermistor to the electronic control. Test the electronic control for proper operation.
E4A Description   The drying cycle was interrupted because the drying time exceeded the time that was programmed.
Solution   Inspect the clothes. If they are still wet, check for proper installation of the dryer. Check vent system, blower assembly, and motor. Check the moisture sensor bars for dirt. Check and test the heater. Check all the wiring and wiring connections. Check the electronic control for proper operation.
E5B Description   The thermistor is sensing no heat and the cycle is stalled.
Solution   Check and test the entire heating circuitry, including the heater. Check the electronic control for proper operation. See the technical data sheet for the specific procedure for the model you are working on.
E68 Description   A stuck button fault code.
Solution   Inspect the buttons and run the test mode to determine which button is stuck in the active mode. Check the electronic control for proper operation.
E8C Description   The high limit safety thermostat has tripped.
Solution   Check for the proper installation of the dryer. Check the entire exhaust system for proper installation or blockage. Check the blower assembly and motor for proper operation. Check the drum seals. Check the lint filter. Check the door seal.
EAF Description   The microprocessor in the electronic control has been reset by the watchdog timer.
Solution   Clear the code and reset the controls. Test the dryer. If the problem persists, replace the electronic control.
PF Description   A power failure occurred.
Solution   Correct the problem by pressing the cancel button and reset the controls. If the code persists, turn the electricity off for five minutes. Check all electrical connections to the electronic control.
ERR Description   When programming the control, a mistake was made.
Solution   Press cancel and reprogram the controls.
LOC Description   The control lock feature is activated. This is a function display code during normal operation.
PAU Description   The drying cycle has been interrupted.
Solution   The customer might have opened the door in the middle of the cycle. If not, make repairs to the door and latch.
“ad” Description   This is a function display code indicating that the dryer is in the auto-dry cycle.
“dn” Description   This is a function display code indicating that the dryer has completed the auto-dry cycle.
Frigidaire/Electrolux Refrigerator Error/Fault or Function Codes
ALARM INDICATOR LIGHT Description   When the light is on, the alarm system is activated.
Solution   This is a normal condition. If the refrigerator does not reach the set temperature setting, an alarm will sound. Check refrigeration cycle.
DOOR AJAR INDICATOR LIGHT Description   The refrigerator door was left open for over five minutes. The indicator light will be flashing and the audible alarm will sound.
Solution   Close the doors. Rest the alarm. If problem persists, check wiring connectors and wiring.
HIGH TEMP INDICATOR LIGHT Description   The refrigerator temperature has been above the temperature setting for over an hour. The indicator light will begin to flash amber and an audible alarm will sound.
Solution   Reset the alarm, and take a temperature reading to confirm. Check the refrigeration cycle, the defrost cycle, and components for proper operation.
POWER FAILURE INDICATOR LIGHT Description   A power failure was detected, and the amber indicator light will begin to flash.
Solution   Press the reset button and check the food storage temperature.
General Electric and Hotpoint Room Air Conditioner Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
E1 Description   The electronic control detected that the filter needs cleaning.
Solution   Clean the filter.
ER Description   The electronic control detected a temperature sensor malfunction.
Solution   Check the value of the temperature sensor. Check for debris buildup on the probe. Check the sensor for proper positioning. Replace if necessary.
General Electric and Hotpoint Dishwasher Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
PF Description   Power failure.
Solution   Reset the electronic control by pressing the cleaning options and start key pad. If this does not correct the problem, press the cancel button and reset the control panel. If the code persists, turn the electricity off for five minutes. Check all electrical connections to the electronic control.
C1 Description   The drain cycle exceeded two minutes.
Solution   Check for obstruction in the drain line to the sink. If there is a garbage disposer, run it and clean it out. If clear, check the drain line valve.
C2 Description   The motor/pump did not completely drain the water from the tub within seven minutes.
Solution   Press the reset button to halt the alarm. Check the drain valve, drain hose, and garbage disposer for obstruction.
C3 Description   The motor/pump will not drain the water from the tub.
Solution   Disconnect the electricity to the dishwasher for two minutes and then reset the electronic control. Go into the test mode to run the drain cycle over and check the motor/pump assembly.
C4 Description   Dishwasher overfilled or float stuck; float switch failure or clogged sump or drain.
Solution   Reset the electronic control by touching the start key pad and then the cancel/reset key pad.
Sometimes, after a power failure, the dishwasher will fill the tub again. Check for debris in the sump area of the tub. Check the water float and switch assembly.
C5 Description   Dishwasher drain cycle is too short.
Solution   Reset the electronic control and restart the cycle. Check water supply and float/switch assembly.
C6 Description   Low water temperature in the tub.
Solution   Check the water temperature at the sink next to the dishwasher—it should be around 120 to 140 degrees Fahrenheit. Check the water heater temperature also. Check dishwasher heater and circuit components. Do not take showers or baths or run the automatic washer before running the dishwasher. This will deplete the hot water supply in the water heater.
C7 Description   A fault has occurred in the water temperature sensor.
Solution   Turn the electricity off to the dishwasher for two minutes and then reset the electronic control. Check the water temperature sensor.
C8 Description   Detergent cup malfunction or blocked.
Solution   Remove the obstruction, close the dispenser, and reset the electronic control.
CUP OPEN Description   The detergent dispenser cup was left open.
Solution   Close the detergent dispenser cup and press start.
image Sensing LED off Description   Clean sensor error.
Solution   Check control circuit board and wiring harness. Replace sensor if necessary. The clean sensor must come on during the normal and pots and pans cycles.
image Washing LED flashing Description   The start/reset touchpad has been pressed.
Solution   Let the dishwasher drain for 90 seconds before resetting it.
image Rinsing LED flashing and beeping sound Description   Control board error.
Solution   To turn off the beeper, press the start/reset pad. The rinse LED will continue to flash. Turn off the power to the dishwasher to reset. If the flashing continues, check sequence switch, control circuit board, and wiring harness; replace defective part.
image Drying LED Flashing and beeping sound Description   Control board error. The sequence switch is not reaching its target within 30 seconds.
Solution   Restart the dishwasher. If the beeping continues, check the sequence switch, wiring harness, and control circuit board. Replace defective part.
image Start/Reset Description   Someone has pressed the start/reset pad.
Solution   Before selecting a new cycle, allow the dishwasher to drain for 90 seconds.
image Clean LED flashing and beeping sound Description   Control board error.
Solution   To turn off the beeper, press the start/reset pad. The clean LED will continue to flash. Turn off the power to the dishwasher to reset. If the flashing continues, check sequence switch, control circuit board, and wiring harness; replace defective part.
image Normal LED flashing and beeping sound Description   Control board error. The sequence switch is not reaching its target within 30 seconds.
Solution   Restart the dishwasher. If the beeping continues, check the sequence switch, wiring harness, and control circuit board. Replace defective part.
General Electric and Hotpoint Microwave Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
PF or RESET Description   A power failure occurred.
Solution   Correct the problem by pressing the cancel button and reset the control. If the code persists, turn the electricity off for five minutes. Check all electrical connections to the electronic control.
F1 Description   Thermal sensor problem; excessive heat from within the microwave cavity.
Solution   Test the thermal sensor. Check the fan motor and air circulation pattern for a blockage (dirty filter).
F2 Description   Thermal sensor problem.
Solution   Test the thermal sensor for a short. Check all circuits and components for proper operation.
F3 Description   The touch panel may have a short.
Solution   Inspect and test the touch panel and connectors.
F4 Description   Humidity sensor problem.
Solution   Test the humidity sensor. Check the fan motor and air circulation pattern for a blockage (dirty filter).
F5 Description   Humidity sensor problem.
Solution   Test the humidity sensor for a short. Check all circuits and components for proper operation.
F6 or PROBE Description   Temperature probe problem.
Solution   Test the temperature probe value. Check the probe receptacle wiring.
F10 Description   Touch screen problem.
Solution   Test touch screen for a short. Check connecting wiring harness.
General Electric and Hotpoint Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0 or F1 Description   Key panel problem.
Solution   Check key panel and wiring. Replace key panel.
F2 Description   Oven temperature malfunction.
Solution   Test the oven temperature during operation for preset temperature. Check temperature sensor.
F3 or F4 Description   Oven sensor problem.
Solution   Test oven sensor value and replace.
F5 Description   Electronic control problem.
Solution   Check the wiring connections to the electronic control. Replace the electronic control.
F6 or F7 Description   Key panel problem.
Solution   Check key panel and wiring. Replace key panel.
F8 Description   Electronic control problem.
Solution   Check the wiring connections to the electronic control. Replace the electronic control.
F9 or FC Description   Door lock component malfunction.
Solution   Check the door latch assembly and switches. Check wiring connections. Replace failed component.
FD Description   Probe and/or receptacle malfunction.
Solution   Test the probe value and replace if necessary. Check the receptacle and make repairs or replace the receptacle.
FF Description   Electronic control problem.
Solution   Check the wiring connections to the electronic control. Replace the electronic control.
BAD LINE Description   This indicates that the main electric supply to the oven is wired incorrectly.
Solution   Check the voltage supply to the product. Make sure that the product is wired correctly, and normal operation should resume.
UNLOCK DOOR Description   Door lock malfunction at the end of the cleaning cycle.
Solution   Check the door latch assembly and circuitry. Read the use and care guide and check the GE website for the steps necessary to open the door lock.
LOC Description   A safety feature added to the programming to prevent children from turning on the product.
Solution   Read the use and care guide to learn about the programming for each model.
ERR Description   When programming the control, a mistake was made.
Solution   Press cancel and reprogram the controls.
Description   A holiday program function.
Solution   A backwards “C” means that your oven was programmed for the Sabbath Mode. Read the use and care guide for correction, or go to the GE website for instructions.
JennAir Oven and Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0 or F1 Description   A function key is stuck.
Solution   Replace the touchpad. If the touchpad is part of the ERC, then replace the ERC too.
F2 Description   Oven temperature is too hot.
Solution   Replace the oven temperature sensor. If there is a relay board, check it and the wire harness.
F3 or F4 Description   Open or shorted oven temperature sensor.
Solution   Check the wiring harness and connectors; if okay, replace the sensor.
F5 Description   Main computer board problems.
Solution   Replace the ERC.
F7 Description   The function key is stuck.
Solution   Replace the touchpad. If the touchpad is part of the ERC, then replace the ERC too.
F8 Description   Analog/digital problem.
Solution   Replace the ERC.
F9 Description   Door latch problem.
Solution   Check the door latch assembly and switches.
LG Dishwasher Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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LG Side X Side Refrigerator Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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* When the refrigerator is in the failure mode, pressing the buttons has no effect on the operation.
** While the refrigerator is in operation, the error code indicates the failure mode.
LG French Door Refrigerator Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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LG Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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LG Frontload Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Maytag Laundry Center Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
L or 1E Description   A lid lock error was detected.
Solution   Check the lock assembly for proper operation. Check all wiring connections and wiring. Check the electronic control board. Replace defective part if necessary.
U Description   An unbalanced load was detected.
Solution   Check the unbalance switch, wiring, and electronic control board. Advise the consumer on loading the washer. Replace defective part if necessary.
6E or 7E Description   The electronic control detected a temperature error in the dryer.
Solution   Check the temperature sensor, thermostats, electronic control board, and the wiring connections and wiring. Check the installation of the appliance. Replace part if necessary.
8E Description   An error was detected in the motor and circuitry in the dryer.
Solution   Check the motor, relay, electronic control board, and wiring connections and wiring. Replace defective part if necessary.
9E Description   The electronic control board detected a door switch failure in the dryer.
Solution   Check the door switch, electronic control board, and the wiring connections and wiring. Replace defective part if necessary.
Maytag Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
Do Description   Door lock problem detected.
Solution   Make sure that the door closes properly. Check door lock assembly.
FL Description   The control detected that the washer did not lock the door.
Solution   Make sure that the door closes properly. Check door lock assembly.
Sd Description   The washer detected an oversudsing problem.
Solution   The suds recovery cycle should correct the problem. Advise the consumer on proper detergent usage.
Pf Description   A power failure has occurred.
Solution   Restart the washer.
Nd Description   The washer did not drain the water out of the machine.
Solution   Check the drain hose for proper installation. Check the household drain for blockage. Check the pump for blockage. Replace defective part if necessary.
LO Description   The door lock will not open.
Solution   Make sure the door closes properly. Push the off button and wait a few minutes for the door to unlock. Disconnect the electricity to the washer for a few minutes and try to unlock the door. Check door lock assembly. Replace defective part if necessary.
lr Description   The control detected a motor problem.
Solution   Check the motor windings. Check the wiring connections and wiring. Replace defective part if necessary.
nf Description   Water will not fill the washer.
Solution   Make sure that the water is turned on all the way. Check for kinked fill hoses. Check water inlet valve. Replace defective part if necessary.
od Description   This is a safety feature that will not allow the washer to start on another cycle unless the door is opened first.
Maytag Dryer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
PF Description   A power failure has occurred.
Solution   Reset the control.
Hp or hl Description   The temperature sensor has detected an error.
Solution   Check all the components in the heat circuit. Replace defective part if necessary.
hll Description   The hanging rod in the dryer cabinet has a problem.
Solution   Check all the components in the dryer cabinet for proper operation.
Maytag/Jenn-Air Oven Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0, F1, or F7 Description   The electronic control detected a stuck or shorted key on the touch panel.
Solution   Check the touch key pad for proper operation. Check all wiring connections and wiring. Replace touch pad.
F2 Description   The electronic control has detected a temperature problem.
Solution   Check the sensor, relay board, and wiring connections and wiring. Replace defective part if necessary.
F3 or F4 Description   The electronic control has detected a sensor problem.
Solution   Check the value of the sensor. Check the wiring connections and wiring. Replace the sensor.
F5 Description   A communication error was detected.
Solution   Replace the clock.
F6 Description   A voltage problem has been detected in the oven.
Solution   Check the voltage to the oven.
F8 Description   An analog/digital error occurred.
Solution   Replace the clock.
F9 Description   The electronic control detected a door lock problem.
Solution   Check the door latch assembly. Check the wiring connections and wiring. Replace the clock if necessary.
KitchenAid/Roper/Whirlpool Gas and Electric Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
Listed are the code designations for a four-digit display (**/** or ****) and for a three-digit display (***).
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0/E0, F1/E0, or E0 or F1 Description   The microprocessor EEPROM on the PCB received a communication error and the heating LED will begin flashing.
Solution   Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the electronic control.
F1/E1, F1/E2, F1/E4, or F1 Description   An electronic control error occurred and the heating LED will begin flashing.
Solution   Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the electronic control.
F1/E5 Description   The electronic control detected a calibration error.
Solution   Check operating temperatures. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the electronic control.
F1/E9 Description   A stack overflow error was detected by the electronic control.
Solution   Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the electronic control.
F1/E6 Description   The electronic control received a latch error.
Solution   Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the electronic control.
F2/E0, F2/E1, F2/E5, or F1 Description   The touch key pad has possibly shorted out.
Solution   Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the touch key pad. Check the touch pad connector to the electronic control PCB.
F3/E0 or F3 Description   The oven sensor might be open in the top oven. The oven will be on and the heating LEDs will begin to flash continually.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3/E1 or F3 Description   The oven sensor might be shorted out in the top oven. The oven will be on and the heating LEDs will begin to flash continually.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3/E2 or F3 Description   The oven sensor will not maintain temperature in the bake cycle. The oven will be on and the heating LEDs will begin to flash continually.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3/E3 or F3 Description   The oven sensor will not maintain temperature in the clean cycle. The oven will be on and the heating LEDs will begin to flash continually.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3/E4 Description   The oven sensor might be defective in the bottom oven.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3/E5 Description   The oven sensor might be shorted out in the bottom oven.
Solution   Test the oven sensor valve. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the oven sensor.
F3, E6, or E7 Description   The warming drawer sensor might be defective or shorted out.
Solution   Check and test the warming drawer sensor and switches. Check the door alignment.
Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the control.
F5/E0, F5/E1, F5/E2, or F5 Description   In the clean cycle, an error occurred in the door latch assembly. The door will be locked and cleaning LEDs will begin to flash.
Solution   Test the electronic control. Check the oven latch assembly, switch actuation, and the clearance between the latch and door. Check the wiring and connectors. Check the door alignment. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, test and/or replace the control.
F5/E5 Description   The electronic control detected the self-clean temperature was not reached in time.
Solution   Check oven temperatures, thermostat, latch assembly, and latch switch actuation. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, test and/or replace the control.
F5/E7 Description   The electronic control detected that the door latch will not unlock.
Solution   Test the electronic control. Check the oven latch assembly, switch actuation, and the clearance between the latch and door. Check the wiring and connectors. Check the door alignment. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, test and/or replace the control.
F8/E0 Description   A refrigeration problem was detected.
Solution   Check all wiring connectors and wiring. Check electronic control. Check the refrigeration unit.
PF Description   A power failure occurred.
Solution   Reset the controls and test. Check wiring connections.
OVEN LED ON AND FLASHING Description   The oven knob was not in the “off “ position when the oven went into cycle.
Solution   Turn the knob to the “off” position and then reset the temperature.
DOOR LOCKED/CLEANING AND HEATING LEDs FLASHING Description   There is a voltage failure.
Solution   Check voltages and all connectors and wiring. Turn off the electricity to the appliance and wait for two minutes before turning it back on. If the code reappears, replace the control.
Samsung Freezer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
LED Display segment number
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*Refer to the LED segments above for the correct segment number location on the refrigerator LED display.
15 Description   Ambient temperature sensor problem.
Solution   Check wiring harness. Check for shorted circuit. Check for contact failure. Test the sensor.
16 Description   Freezer sensor problem.
Solution   Check wiring harness. Check for shorted circuit. Check for contact failure. Test the sensor.
17 Description   Freezer room defrost sensor problem.
Solution   Check wiring harness. Check for shorted circuit. Check for contact failure. Test the sensor.
18 Description   Freezer fan motor problem.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
19 Description   Condenser fan motor problem.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
20 Description   CF sensor problem.
Solution   Check wiring harness. Check for shorted circuit. Check for contact failure. Test the sensor.
20 Description   French door ice room sensor problem.
Solution   Check wiring harness. Check for shorted circuit. Check for contact failure. Test the sensor.
21 Description   Defrost heater problem.
Solution   Check wiring harness. Check for contact failure. Check for a shorted circuit. Check freezer sensor for correct readings.
22 Description   Evaporator fan motor problem. CF-compartment fan four-door.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
23 Description   Evaporator fan motor problem. CR-compartment fan four-door.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
23 Description   Evaporator fan motor problem. French door model.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
25 Description   Ice maker fill pipe problem.
Solution   Check the ice maker fill pipe heater for an open or short.
26 Description   Communication error.
Solution   Ignore during diagnostic testing.
27 Description   Communication error.
Solution   Check wiring harness. Replace main PCB board if necessary.
28 Description   Lost communication between touchpad and PCB.
Solution   Check wiring harness. Replace defective board if necessary.
Samsung Refrigerator Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
LED display segment number
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*Refer to the LED segments above for the correct segment number location on the refrigerator LED display.
1 Description   Ice maker sensor problem.
Solution   Check wiring harness. Check for contact failure. Check sensor for correct readings.
2 Description   Refrigerator sensor problem.
Solution   Check wiring harness. Check for contact failure. Check for a shorted circuit. Check sensor for correct readings.
3 Description   Refrigerator defrost sensor problem.
Solution   Check wiring harness. Check for contact failure. Check for a shorted circuit. Check refrigerator sensor for correct readings.
4 Description   Refrigerator fan motor problem.
Solution   The fan motor is not spinning at the correct RPM. Check the fan feedback line; it might be open.
5 Description   Ice maker problem.
Solution   The ice maker tray did not return to its level position after the third attempt. Check ice maker assembly and wiring harness. Check for external factors.
6 Description   Cool select zone sensor problem.
Solution   Check wiring harness. Check for a shorted circuit. Check zone sensor for correct readings.
7 Description   Refrigerator defrost problem.
Solution   Check wiring harness. Check for a short circuit. Check for contact failure. Check for correct temperature readings.
8 Description   Pantry-damper problem.
Solution   Check sensor and wiring harness.
9 Description   CR-sensor four-door problem.
Solution   Check wiring harness. Check for a short circuit. Check for contact failure. Test the sensor.
9 Description   Pantry sensor problem.
Solution   Check wiring harness. Check for a short circuit. Check for contact failure. Test the sensor.
10 Description   Defrost sensor problem of CR room, four-door.
Solution   Check wiring harness. Check for a short circuit. Check for contact failure. Test the sensor.
11 Description   Defrost sensor problem of CF room, four-door.
Solution   Check wiring harness. Check for a short circuit. Check for contact failure. Test the sensor.
12 Description   Defrost heater problem. CR room, four-door. Defrost over 80 minutes.
Solution   Check for shorted circuit. Check for contact failure. Check sensor. Check defrost bimetal.
13 Description   Defrost heater problem. CF room, four-door. Defrost over 80 minutes.
Solution   Check for shorted circuit. Check for contact failure. Check sensor. Check defrost bimetal.
14 Description   Water heater tank problem.
Solution   Check for an open or shorted heater and test the circuit.
Samsung Refrigerator Single Evaporator Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Samsung RB Series Refrigerator Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Samsung Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Samsung Dryer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Samsung Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Samsung Dishwasher Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
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Sears Appliances
The error/fault or function codes for Sears appliances will vary from model to model. Sears is a department store and does not manufacture appliances. See Table 13-2 for appliance manufacturers. Then check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
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TABLE 13-2 Manufacturers of Appliances for Sears
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
Thermador Oven and Range Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, or the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the air conditioner.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F0 or F1 Description   Electronic oven control failure (ERC).
Solution   Replace ERC.
F2 Description   Oven temperature hot.
Solution   Replace oven temperature sensor. Check and replace relay board if necessary. Replace ERC.
F3 Description   Oven temperature sensor (RTD) problem.
Solution   Check the wiring and connectors between the oven temperature sensor and the ERC. Replace ERC if necessary.
F4 Description   Oven temperature shorted.
Solution   Check wiring and connectors; replace RTD if necessary.
F7 Description   Function key stuck.
Solution   Check touchpad keys. Replace ERC if other components check okay.
F8 Description   ERC problems.
Solution   Check wiring between oven temperature sensor and ERC. Replace oven temperature sensor and ERC if wiring checks okay.
F9 Description   ERC problems.
Solution   Check the door latch assembly and switches; replace if necessary. Replace ERC if everything else checks okay.
Fd Description   Bake/broil relay board problems.
Solution   Test the relay board and replace if necessary. Replace the ERC if defective.
E1 Description   ERC problem.
Solution   Replace ERC.
E2 Description   Oven temperature problem.
Solution   Check the oven temperature sensor and replace if necessary. Replace ERC if necessary.
E3 Description   Oven temperature problem.
Solution   Check for open oven temperature sensor and replace if necessary.
E4 Description   Oven temperature problem.
Solution   Check for a shorted oven temperature sensor and replace if necessary.
E5, E6, E7, E8, Description   ERC problems.
Solution   Replace ERC.
E9 Description   Problems with the latch switch assembly.
Solution   Check the latch assembly and switches, and replace if necessary.
E10 Description   ERC problems.
Solution   Replace ERC if necessary.
E11 or E12 Description   Problems with the latch switch assembly.
Solution   Check the latch assembly and switches, and replace if necessary.
E13 Description   Latch assembly problems or ERC problems.
Solution   Check for voltage to the latch motor. ERC not converted.
E14 Description   Latch switch assembly problem.
Solution   Check the latch assembly and switches, and replace if necessary.
E15 Description   ERC problems.
Solution   Replace ERC.
Whirlpool Room Air Conditioner Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the air conditioner.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
FF Description   The electronic control has detected an open thermistor or a temperature above 140 degrees Fahrenheit.
Solution   Test the thermistor for an open circuit. Also check the wiring connections and wiring and the location of the thermistor-sensing bulb. Replace if necessary.
00 Description   The electronic control has detected a shorted thermistor or a temperature below 32 degrees Fahrenheit.
Solution   Test the thermistor for a short. Also check the wiring connections and wiring and the location of the thermistor-sensing bulb. Replace if necessary.
Whirlpool and KitchenAid Microwave Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
Listed are the code designations for a four-digit display (**/** or ****) and for a three-digit display (***).
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F1/E1 Description   The relay control board is faulty.
Solution   Replace the relay control board and test the microwave.
F2 Description   The electronic control detected a touch pad error.
Solution   Test the touch pad assembly and the electronic control board.
F2/H1 or F2/H2 Description   A problem occurred in the hood light switch and keys.
Solution   Test the hood light switch and replace if necessary.
F2/Q1 Description   A problem occurred in the touch control key pad.
Solution   Check the user interface board and the door control assembly for a malfunction. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the defective part.
F3/H1 or F3H Description   There is a problem with the humidity sensor.
Solution   Test the value of the humidity sensor. Check all connections from the humidity sensor to the relay control board. Test the relay control board. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the defective part.
F3T Description   The electronic control detected a temperature sensor failure.
Solution   Test the microwave oven cavity temperature. The sensor will not operate below 41 degrees Fahrenheit or above 140 degrees Fahrenheit. If tests are okay, replace the electronic control board.
F3/T1 Description   A user interface board thermistor error occurred.
Solution   Check all wiring connections and wiring from the user interface board, relay control board, and relay board. Test the user interface board and thermistor. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the defective part.
F3/T2 Description   The FC thermistor detected a problem.
Solution   Check the wiring connections and wiring from the FC thermistor to the relay control board. Test the value of the FC thermistor. Test the relay control board. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the defective part.
F3/T4 Description   The magnetron thermistor detected a problem.
Solution   Check the wiring connections and wiring from the magnetron to the relay control board. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the magnetron thermistor.
F6 Description   The electronic control detected a microwave relay problem.
Solution   Check all wiring connections and wiring to the inverter and the relay control board. Test the relay board. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the relay control board.
F7 Description   The magnetron stopped operating due to voltage interruption.
Solution   Check the cooling fans, magnetron, inverter, relay control board, and interlock switches. Check all wiring connections and wiring between these components. Replace the defective component and retest the microwave.
F9 Description   The electronic control received a communication error from the relay control board.
Solution   Check all wiring connections and wiring between the relay control board and the relay board. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the relay board and the relay control board.
F9/Q Description   A communication error was detected at the touch panel.
Solution   Check all wiring connections and wiring from the user interface board to the touch panel. Turn off the electricity to the microwave and wait for two minutes before turning it back on. If the code reappears, replace the door control assembly.
Whirlpool Front-Load Washer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
F/H Description   The electronic control detected no water entering the washer, or the pressure switch did not detect the water.
Solution   Verify if the washer has water in the tub. If it does, check the following components for proper operation: drain pump, pressure switch and hose connection, flow meter, and electronic control board. In addition, check the washer installation, drain hose installation, and all wiring connections and wiring. If the tub has no water in it, check the water inlet valve and screen, make sure that the water is turned on, and check the inlet hoses for kinks. To clear the error code, press the pause/cancel button two times.
F/02 Description   The drain time exceeded the eight-minute time limit.
Solution   Check the drain hose and the drain pump filter for obstructions. Check the electrical connections and wiring from the drain pump to the electronic control board. If no problems were found, then replace the drain pump.
F/05 Description   The electronic control has detected a water temperature fault.
Solution   Check the heating element, relay, and the water temperature sensor. Check the wiring connections and wiring.
F/06 Description   The drive motor tachometer, which is mounted on the motor, has detected a problem with the speed of the motor.
Solution   Check all of the wiring connections and wiring between the motor, motor control board, and the electronic control board. Test the drive motor for proper operation. Check the electronic control board and the motor control board.
F/07 Description   The electronic control board has detected a possible short in the circuitry with the motor control board.
Solution   Check the wiring connections and wiring between the motor control board, drive motor, and the electronic control board. Check the following components for proper operation: drive motor, drive motor control board, and electronic control board.
F/09 Description   A water overflow error has been detected.
Solution   Check the wiring connections and wiring between the electronic control board, drain pump, and the pressure switch. Check the drain hose installation for blockages or a kinked hose. Clean the drain pump filter and check the drain pump for proper operation. Check the water inlet valve for proper operation. Check the pressure switch for proper operation. Replace any defective part found.
F/10 Description   The electronic control board received a signal from the motor control board that the thermal heat sink has tripped.
Solution   Check washer installation for proper ventilation. Check the wiring connections and wiring between the electronic control board and the motor control board. Check for worn or failed components in the drive mechanism. Check the electronic control board and the drive motor for proper operation.
F/11 Description   A communication error has been detected between the electronic control board and the motor control board.
Solution   Check all wiring connections and wiring. Check for worn or failed components in the drive mechanism. Check the electronic control board, motor control board, and the motor for proper operation.
F/13 Description   The electronic control board has detected a problem in the dispenser circuitry.
Solution   Check the dispenser motor and the mechanical linkage from the motor to the dispenser. Check the electronic control board for proper operation.
F/14 Description   The electronic control board has detected an EEPROM error from the microprocessor chip on the board.
Solution   Disconnect the electricity to the washer for a few minutes and try to reprogram the electronic control. There might have been a power surge to the washer. Check the electronic control board for proper operation if the error code returns.
F/15 Description   The electronic control board detected a problem with the motor control board.
Solution   Check the wiring connections and wiring from the electronic control board, motor control board, and the motor. Check the following components: drive belt, motor control board, electronic control board, and motor for proper operation.
Sud Description   A suds lock error was detected.
Solution   The motor control board has detected a suds lock condition by analyzing the current draw on the motor. Check the pump operation. In addition, check for a heavy wash load, too much detergent, or over-sudsing condition.
F/dt Description   A door lock error occurred after six attempts to lock the door.
Solution   Check the door lock switch and assembly. Check the wiring connections and wiring. Check the electronic control board. Repair or replace the defective part.
F/du Description   The electronic control board has detected a door unlock error after six attempts to open the door lock.
Solution   Check the door switch/lock assembly for proper operation and for foreign objects. Check the wiring connections and wiring from the door lock assembly to the electronic control board. Check the electronic control board.
Whirlpool Front-Load Dryer Error/Fault or Function Codes
The error/fault or function codes listed here will vary from model to model. The codes on the model you are servicing might be different from what is listed. If this is the case, check the technical data sheet, the use and care guide, the manufacturer’s website, or call the manufacturer for the description of the error/fault code you are experiencing. Sometimes, by disconnecting the electricity to the product and waiting for two minutes and then turning on the electricity, this may reset the error/fault or function code, allowing you to reprogram and test the operation of the appliance.
For your safety and the safety of others, all testing and physical inspections of the product must be performed with the electricity turned off. On occasion, you will have to test a component with the electricity on. Extreme care must be taken to prevent electrical mishaps.
PF Description   The electronic control board has detected a power failure.
Solution   Press start and the dryer will continue with the cycle, or press cancel to reprogram the dryer.
E1 Description   The electronic control has detected a faulty thermistor.
Solution   Test the thermistor and the electronic control board, and check the wiring connections and wiring.
E2 Description   The electronic control has detected a short in the thermistor.
Solution   Test the thermistor and the electronic control board, and check the wiring connections and wiring.
E3 Description   The electronic control has detected a communication or software error, a defective electronic control board, or a defective component in the control panel.
Solution   Check the electronic control board and check all of the components in the control panel. Check all wiring connections and wiring.
Who Makes What?
In the marketplace today there are only a few appliance manufacturers left. Over the past decades the larger manufacturers have bought out the smaller ones and merged those products into their product lines. Today the main manufacturers are producing the products under the various brand names they own.
To help the technician better understand the comparison of appliances and air conditioners, I compiled this list (see Table 13-3). Cosmetically, the product looks different, but internally, the mechanical components making up the product are similar. The manufacturer’s warranty may be different between the various brands and models. After servicing these products for a while, the technician will see the similarities.
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TABLE 13-3 Manufacturers of Brand-Name Appliances and Air Conditioners
Where to Locate the Model and Serial Numbers on the Appliances
Sometimes a technician or the consumer cannot locate the model or serial numbers on the appliance or air conditioner. Figure 13-1 illustrates the location of the data plate on the appliances. This information is needed so that the technician or consumer can purchase the correct parts needed to repair the product.
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FIGURE 13-1 This illustration contains important information regarding the location of the model and serial data plate.