This is a toolbox – not a manual

The community

To compile a set of the most widely-used and effective service design tools, we asked members of the community to contribute their thoughts and suggestions to an online forum. Where better to start than with the people who have been using and developing these tools in their everyday practice? The wide ranging collection of materials has been structured, edited and complemented by the editors. The endresult is a richly illustrated toolbox for service designers, offered here as an inspiration for anyone embarking on their own projects.

Online contributors in alphabetical order

Adam Lawrence / Ahmet Emre Acar / Aidan Kenny / Aleinad / Alexander Osterwalder / Alexis Goncalves / Anonymous / Arandag / Balulu / Bas Raijmakers / Ben Freundorfer / Bernard / Damian Kernahan / Daniel Christadoss / Darby / Dave / David Güiza Caicedo / D-LABS / Dolly Parikh / Eric Roscam Abbing / Esteban Kolsky / Fabian Segelström / Fergus Bisset / Geke van Dijk / Graham Hill / Jaap Frolich / Jakob Schneider / Jennylynnpie / Jo / John Coldwell / Josh Clarke / Julia Schaeper / Julian Sykes / Karine / Kirsty Joan Sinclair / Laura Pandelle / Lauren Currie / Luisalt / Luke Kelly / Luther Thie / Ly / Marc Stickdorn / Markus Hormess / Matt Currie / Melis Senova / minds & makers / Patrick Lerou / Qin / Rob Markey / Sachin /Saharald / Sarah Drummond / Satu Miettinen / Scott Rogers / Steve / Tennyson Pinheiro / Traci Lepore / Walter Aprile / Wim Rampen / Wjan