CHAPTER 1: LEADERSHIP THEORIES: TRADITIONAL AND TRANSFORMATIONAL
CHAPTER 2: SERVICE LEADERSHIP AND ITS PARADIGM IN LIBRARIES
CHAPTER 3: CONSCIENTIOUSNESS AS THE FOUNDATION
CHAPTER 5: BALANCING ENCOURAGEMENT AND ACCOUNTABILITY
CHAPTER 6: INNOVATION AND EVOLVING SERVICE
CHAPTER 7: STRATEGIC PLANNING: THE PRACTICE OF INNOVATION AND STRATEGIC THINKING
CHAPTER 8: SUSTAINING SERVICE AS A VALUE
CHAPTER 9: FORMALIZING SERVICE LEADERSHIP IN LIBRARIES: EMBEDDING PROCESSES AND POLICIES