© 2019 Quarto Publishing Group USA Inc.

Text © 2019 Jane Ransom

Cartoons © 2019 Jane Ransom

First Published in 2019 by Fair Winds Press, an imprint of The Quarto Group,

100 Cummings Center, Suite 265-D, Beverly, MA 01915, USA.

T (978) 282-9590 F (978) 283-2742 QuartoKnows.com

All rights reserved. No part of this book may be reproduced in any form without written permission of the copyright owners. All images in this book have been reproduced with the knowledge and prior consent of the artists concerned, and no responsibility is accepted by producer, publisher, or printer for any infringement of copyright or otherwise, arising from the contents of this publication. Every effort has been made to ensure that credits accurately comply with information supplied. We apologize for any inaccuracies that may have occurred and will resolve inaccurate or missing information in a subsequent reprinting of the book.

Fair Winds Press titles are also available at discount for retail, wholesale, promotional, and bulk purchase. For details, contact the Special Sales Manager by email at specialsales@quarto.com or by mail at The Quarto Group, Attn: Special Sales Manager, 401 Second Avenue North, Suite 310, Minneapolis, MN 55401, USA.

Digital edition: 978-1-63159-624-7
Softcover edition: 978-1-59233-857-3

Digital edition published in 2019

Library of Congress Cataloging-in-Publication Data is available

Cover Design: Landers Miller Design

Cartoons: Written and designed by Jane Ransom, drawn by David Fletcher

The anecdotes and dialogue in this book are based on Jane Ransom’s extensive experience working with clients. Names and identifying information have been changed. Some case histories use composite characters to illustrate concepts.