8

Product Quality and Process Improvement

KNOWLEDGE AND SKILLS COVERED

Tools and Techniques: High

• Frequent Verification and Validation
• Test-driven Development
• Testing, including exploratory, and usability testing
• Definition of Done
• Value Stream Mapping Fishbone Diagram

Level 1: High

• Feedback Techniques for Product
• Incremental Delivery
• Project and Quality Standards for Agile Projects

Level 2: Medium

• Self-assessment
• Continuous Improvement Process
• Process Analysis Techniques
• Kaizen
• Five WHY Analysis

Level 3: Low

• Control Limits

INTRODUCTION

Quality is defined as the degree to which a set of inherent characteristics fulfill requirements. The total cost of all efforts related to quality throughout the product life cycle is called cost ...