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Index
Cover
Title
Copyright
Contents
Preface
Part One: The Current Landscape of Physical Delivery
1. Delivery: The Forgotten Function
2. Factors Influencing Delivery Options
3. Physical Delivery Service Organization
Part Two: Library Delivery Service Models
4. Creating an In-House Delivery System
5. Outsourcing Delivery Services
6. Contractual Vendor Relations
Part Three: Managing Physical Delivery Services
7. Routing and Materials Management Systems
8. Growth Management Solutions
9. Managing Participating Libraries’ Relationships
10. Managing the Delivery Service
Part Four: The Future of Physical Delivery
11. Home Delivery
12. Connecting Courier Services
Glossary
Bibliography
List of Contributors
Index
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