Dealing with Difficult People in the Library
- Authors
- Willis, Mark R.
- Publisher
- American Library Association
- Tags
- adult , test
- ISBN
- 9780838907603
- Date
- 1999-06-30T00:00:00+00:00
- Size
- 0.36 MB
- Lang
- en
This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies.