Listening to Conflict · Finding Constructive Solutions to Workplace Disputes
- Authors
- Slyke, Erik J. van
- Publisher
- AMACOM/American Management Association
- ISBN
- 9780814404294
- Date
- 1999-04-12T00:00:00+00:00
- Size
- 0.43 MB
- Lang
- en
Sometimes the most obvious solution is the most effective one--and the one least considered. Take conflict resolution. It's not the persuading, cajoling, arguing, or even trying to win that's going to solve the problem. Instead, the key to finding effective, lasting solutions to combative disputes is simply to listen.