Difficult Conversations · How to Discuss What Matters Most

**The 10th-anniversary edition of the *New York Times* business bestseller-now updated with "Answers to Ten Questions People Ask" **

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you *Getting to Yes, Difficult Conversations* provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

? Decipher the underlying structure of every difficult conversation

? Start a conversation without defensiveness

? Listen for the meaning of what is not said

? Stay balanced in the face of attacks and accusations

? Move from emotion to productive problem solving