Why Didn't I Say That?! · What to Say & How to Say It in Tough Situations on the Job

"In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual "scripts" --- sample dialogs tailor-made for specific problems, such as:

disagreeing with the boss

• performance

appraisals

• coaching

• encouraging shy

employees

• dealing with hostile employees

•

taking corrective action

• investigating sexual

harassment charges

• firing

• layoffs

Using the author's targeted advice, the dialogs, and side bars of key words and phrases, readers will be able to:

• say just the right thing at the right time in the right way

• avoid embarrassment and awkwardness

• build good relationships and defuse conflict

• work with difficult, emotional, or even hostile employees

• guide a conversation to a productive outcome for everyone involved"