The Process Improvement Handbook · A Blueprint for Managing Change and Increasing Organizational Performance

The Definitive Guide to Process Improvement you’ll be even wiser if you apply its contents to the way your organization functions."* -– H. JAMES HARRINGTON, Ph.D., Prolific Author of over 35 books, CEO Harrington Institute *"A true gift to all business process professionals. The Handbook is comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical.* \-- JOSEPH A. BRAIDISH, Director of Consulting and Training, Rummler-Brache Group *"Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn't looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with process improvement."* \-- MIKE JACKA, Author of "Business Process Mapping: Improving Customer Satisfaction 2nd Edition" *"Finally, we have book that takes Process Improvement from theory to templates.*