Microsoft Dynamics® CRM 2011 Step by Step
- Authors
- Snyder, Mike & Steger, Jim
- Publisher
- Microsoft Press
- Tags
- computers , desktop applications , general
- ISBN
- 9780735648906
- Date
- 2011-02-11T00:00:00+00:00
- Size
- 15.51 MB
- Lang
- en
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.