The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery
- Authors
- Rouw, Léon-Paul de & Johnson, Brian
- Publisher
- IT Governance Publishing
- ISBN
- 9781787781504
- Date
- 2020-05-27T22:00:00+00:00
- Size
- 7.46 MB
- Lang
- en
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.