Figure I-2. The Interplay of Reporting, Analytics, Measurement, and Methodologies
Figure 1-1. Why Do We Want to Measure?
Figure 1-2. The Four Reasons for Measuring
Figure 1-3. Hierarchy of Reasons to Measure
Figure 1-4. HC BRidge Framework Adapted From Boudreau and Ramstad
Figure 1-5. What CEOs Want to See
Figure 1-6. The Complete TDRp Framework
Figure 2-1. Consequences of Being Overly Focused on Efficiency
Figure 2-2. Consequences of Being Overly Focused on Effectiveness
Figure 2-3. Consequences of Being Overly Focused on Outcomes
Figure 3-1. Categories of Efficiency Measures
Figure 3-2. Example of Chart With L&D Mix of Courses by Delivery Modality
Figure 3-3. Components of Total Cost
Figure 4-1. Categories of Effectiveness Measures
Figure 4-2. Common Level 1 Question Areas
Figure 4-3. Score Distribution of Two Courses
Figure 4-4. Example Using a Trend Line to Forecast Safety Without Training
Figure 4-5. Techniques for Isolation
Figure 4-6. Simple Example of the Chain of Evidence Approach
Figure 4-7. Methods to Convert Data to Money
Figure 5-1. Most Common Learning Outcome Measures
Figure 5-2. Example of a Five-Point Competency Scale for Sales Representatives
Figure 6-1. Benefits of a Measurement and Reporting Strategy
Figure 6-2. Reasons for Measuring
Figure 8-1. Graphical Depiction of Trends
Figure 8-2. Sample Dashboard From Marathon
Figure 8-3. Custom Dashboard From Metrics That Matter
Figure 8-4. Executive Dashboard Template
Figure 8-5. Three-Slide PowerPoint Program Evaluation Report
Figure 8-6. Sample PowerPoint Custom Analysis Report
Figure 9-1. TDRp Management Reporting Framework
Figure 9-2. Eight Steps to Create a Strategic Program Report
Figure 9-3. Steps to Create a Program Report for Non-Strategic Programs
Figure 9-4. Steps to Create the Operations Report
Figure 9-5. Steps to Create a Summary Report
Figure 11-1. Cycle of Creating Plans, Reporting Results, and Forecasting Year-End
Figure 11-2. Phillips “V” Diagram for Planning
Figure 11-3. Case Study 1: Level 1 History for Last Five Years
Figure 11-4. Case Study 2: Level 1 History for the Last Five Years
Figure 13-1. Shift #1 From Monitor to Evaluate and Analyze
Figure 13-2. Shift #2 From Evaluate and Analyze to Manage
Figure 13-3. Three Dimensions of Change
Figure 13-6. Technology Changes
Figure 13-7. High-Level Implementation Approach
Figure 13-8. Anatomy of Change
Figure 13-9. Managing the Change
Figure 13-10. Structure of a Project Charter Document
Figure 14-1. TDRp Framework for Measurement and Reporting
Figure A-1. Extension of TDRp Beyond Learning
Appendix C
Figure 1. Benefits of a Measurement and Reporting Strategy
Figure 2. TDRp Framework for Measurement and Reporting
Appendix Figure 1. Sample Report for a Strategic Plan
Appendix Figure 2. Sample Report for a Non-Strategic Program